103E.06 Salon/Spa Operations

Is multi-tasking, such as checking emails and web surfing, acceptable while the client is masking or under steam?

False

How can you speed up changing between clients?

By keeping two sets of treatment table sheets and towels in the room.

What form verifies an employee’s identity and authorization to work in the U.S.?

I-9

What is a compensation structure based on a percentage of the dollar income generated by an esthetician from client services called?

Commission

What is a set income given to an employee on a weekly or monthly basis known as?

Salary

What is considered the best form of advertising?

Word of mouth

What are products purchased by the salon/spa owner for use during client services and for retailing known as?

Inventory

Who manages incoming and outgoing calls and supervises the reception area?

Front desk associate

What should be included in the appointment book?

Esthetician’s name, client’s name, scheduled service, date of appointment, appointment time, and client’s phone number.

In the ABC prioritizing technique, how is a task that can be completed within the month ranked?

Low priority

What must a salon/spa owner apply for before hiring employees?

Federal Employer Identification Number

What is the term for a set income given to an employee on a weekly or monthly basis?

Salary

What type of compensation does Susan receive for seeing additional clients?

Salary plus commission

Which of the following is NOT a guideline for establishing prices for services and retail products?

Develop a salary structure.

What form of advertising involves sending postcards or flyers to potential clients?

Direct-mail advertising

What are the products used during client services and retail known as?

Inventory

What is the term for procedures in the salon/spa that ensure all products are accounted for?

Inventory control

What should be included in the appointment book?

The esthetician's name, client’s name, scheduled service, date of appointment, appointment time, and client’s phone number.

What is a barrier to effective time usage that does NOT exist?

Good sleep habits.

What is a solution to procrastination?

Making a prioritized to-do list.