host validation

What should you be doing every time a guest walks in/out the building?

big hellos and big goodbyes

Why do we talk to guests on the way to their table?

makes them feel important and helps identify first time guests

Why are smiles the most important part of your uniform? 

it shows that you love your job and helps show that we are the friendliest place in town

true or false: Remembering regulars’ names keeps them coming back

true

What is an example of a proper Texas Roadhouse greeting?

hi welcome in how are you today

List all the items that create a proper Texas Roadhouse uniform

dark jeans, roadhouse shirt, name tag, black non slip shoes, brown or black belt, and a SMILE

true or false: Our bar top is first come first serve and full service

true

What does 10-4 mean? Why is it important? 

10 ft - acknowledge, 4 ft - greet verbally; makes the guest feel important

What is on the host portion of our shops?

was the host friendly on the phone, were you asked about special accommodations, did the host instruct you to check in at the host stand when they arrive and that they may have a short wait, were you greeted with a smile and a big hello, were you seated within 10 mins of your quoted wait times, host made friendly convosation while seating guests.

List examples of questions you can ask guests on the way to their table:

what is your favorite handcut steak, do you have any plans for the weekend, etc

What do you need to bring when seating a table? 

plates, bread, silverware, peanuts

true or false Every party with children should be offered a kids menu?

true

What should you do if a party wants to sit at a different table?

talk to the board runner

what should you use when seating a party that requires 3 or more baskets of bread?

a small tray

How many containers of honey cinnamon butter does each basket of bread get? 

1

What should you do if a guest has a walker? 

offer to hold it for them at the host stand

true or false: We can hold guests personal cakes

true

What should you do if a guest informs you they have a birthday

find their server and let them know

What does G.R.O.W stand for? Why is it important? 

guest right of way; makes the guest feel important

How many trays of butter should be out at a time? 

2

what should you do if a guest asks for a highchair at a table that is in the middle of the walkway

offer an in booth highchair

true or false: If we are out of bread, we wait to seat the guests

false

What do you do if you find a first-time guest? Why are they important? 

welcome them in, write it on the first time guest tracker and let a manager know

true or false: You never need to help servers with birthdays?

false

true or false: Guests can NOT sub out honey cinnamon butter for regular butter?

false

What is the updaters’ role?

inform SA’s and board runner of any empty tables, pre-bus, mark tables clean, help with turnovers

What do you need when updating? 

walkie, ears, and ipad

What can updaters do to help out other positions? 

pre-bus, grab bread for bar/ tables, help with birthdays

What factors impact wait time accuracy? 

turnovers, large parties, prios

What are the risks of not keeping the floor updated?

slower turnovers, longer wait

What is pre-bussing? Why is it important? 

cleaning off empty plates throughout the guests meal it is important because it helps the SA’s and servers turn the tables faster

how long does an SA have to clean a table

1-2 mins

What goes on the table after it has been cleaned?

peanut bucket, drink menu, caddy

What tables can be extended to 8 tops? 

331-334, 237, 131, 132, 134

Where are highchairs not allowed? 

in walkways or in front of exits

true or false: You only need to do a bathroom check when a guest mentions something to you or a manager?

false

how should you set up a table for a large party

extend table if needed, grab plates and silverware

true or false you never need to help seat when updating

false

true or false: Any host/sa can grab alcohol glasses

false only 18+

Where do wine and mocktail glasses go? 

the bar

What should you do if a guest is waiting at a dirty table? 

call for an SA on the fly and let board runner know

How often should you do a restroom check? 

every 30 min

Where can extra chairs that are not in use go? 

in front of doors in 500’s, under the counter at the end of the alley, behind 331

true or false: Updaters can help board runners seat parties on the AGM

false

How do you mark a table clean? 

touch the table that is clean on the ipad

how do you mark a table dirty

tap table on ipad and hit make dirty

true or false: AGM has a timer you can set for restroom checks

true

List the ways you can tell a table is about to get up: 

they have paid and they have boxes

How can you help turn tables faster? 

pre-bus

true or false: You can turn your walkie off when it gets to be annoying?

false

what does the H in H.E.A.R.T stand for

howdy

what does the E in H.E.A.R.T stand for

engage

what does the A in H.E.A.R.T stand for

arrive

what does the R in H.E.A.R.T stand for

respond

what does the T in H.E.A.R.T stand for

thank you