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roles
the expected behaviors of people occupying particular social positions
status
the social honor or prestige that a particular group is accorded by other members of a society
social position
the society identity an individual has in a given group or society
impression management
preparation for the presentation of one’s social role
civil inattention
the process whereby individuals in the same physical setting glance at each other and quickly look away to indicate awareness of each other but not intrusiveness
nonverbal communication
communication between individuals based on facial expression or bodily gesture rather than on language
response cries
seemingly involuntary exclamations individuals make when, for example, they are taken by surprise, drop something inadvertently, or want to express pleasure
unfocused interaction
interaction occurring among people present in a particular setting but not engaged in direct face-to-face communication
focused interaction
interaction between individuals engaged in a common activity or in direct conversation with one another
encounter
a meeting between two or more people in a situation of face-to-face interaction
time-space
when and where events occur
regionalization
the division of social life into different regional settings or zones
back region
areas apart from front-region performance in which individuals are able to relax and behave informally
front region
settings of social activity in which people seek to put on a definite “performance” for others
clock time
time as measured by the clock, in terms of hours, minutes, and seconds, as opposed to measuring it by the rising and setting of the sun
social interaction
the process by which we act and react to those around us
agency
the ability to think, act, and make choices independently
personal space
the physical space individuals maintain between themselves and others
enthomethodology
the study of how people make sense of what others say and do in the course of day-to-day social interaction
conversation analysis
the empirical study of conversations, employing techniques drawn from ethnomethodology
interactional vandalism
the deliberate subversion of the tacit rules of conversation
compulsion of proximity
people’s need to interact with others in their presence