test your knowledge/// pharmacy tech fundamentals task #2

Which exam assesses proficiency in regulations and technician duties, drugs and drug products, and the dispensing process?

ExCPT

Which of these not a requirement for being a certified Pharmacy Technician?

having a bachelor’s degree

Which of the following best describes an educational requirement for pharmacy technicians?

completion of a pharmacy tech training program accredited by the accreditation council for pharmacy education

What is the minimum educational requirement for becoming a pharmacist?

Doctor of Pharmacy

Which of the following tasks is typically performed by a pharmacy technician and not a pharmacist?

assisting with medication inventory management,

Which responsibility is primarily that of a pharmacist rather than a pharmacy technician?

providing medication therapy management

What is a best practice for a pharmacy technician when handling a conflict with an upset customer?

listen actively and empathize with the customer concerns

Which of the following best describes how a pharmacy technician should relate to customers to enhance communication?

maintain professional boundaries while being personable

Read the following interaction between a Pharmacy Tech and a Customer. What step of the APPLE method did the Pharmacy Tech not follow?

Tech: Hi there! Welcome to Stepful Pharmacy. How can I help you today?

Customer: I’m here to pick up my prescription, and I think there might be two refills left.

Tech: Okay, what’s your name and date of birth?

Customer: (provides info)

Tech: Great, I have your prescription ready. Here you go — it’ll be $15 today.

Customer: Oh… this price seems higher than last time. I’m not sure that’s right…

Tech: Okay, well everything’s all set. Thanks for stopping by — have a great day!

listen: the tech did not listen to and try to resolve the customer problem

Which communication technique is most useful when interacting with customers in a pharmacy setting?

asking open end questions to gather information

what does the root “ Arter” mean?

artery

what does the root of a medical term typically identify?

the major meaning of the term

why are abbreviations important in pharmacy practice

they facilitate faster communication with less errors

what is the meaning of abbreviations D/C?

discontinue

what is the abbreviations for concentration?

conc

what is the role of sigcodes in pharmacy practice?

providing specific directions for medication intake

why are routes of administration important in medication management?

they indicate how medications should be administered into the body

which sig code means four times daily?

QID