comm theory ch 26

face negotiation theory

key concepts of the theory

face, face work, individualism and collectivism, self construal, face concern

face

the projected image of ones self in a relational situation

facework

specific verbal and nonverbal messages that help to maintain and restore face loss, and to uphold and honor face gain

explanatory mechanism for conflict styles

type of culture» types of self image» type of self concern» type of conflict style

individualistic culture

wherein people look out for themselves and their immediate families “I” identity; a low context culture

collectivistic culture

wherein people identify with a larger group that is responsible for providing care in exchange for group loyalty “we” identity; a high context culture

self construal

self image, the degree to which people conceive of themselves as relatively autonomous from, or connected to others

face concern

regard for self face other face or mutual face

mutual face

concern for both parties’ images and/or the image of the relationship

face restoration

the self concerned lacework strategy used to preserve autonomy and defend against loss of personal freedom

face giving

the other concerned face work strategy used to defend and support another persons need for inclusion

dominance

defend, express emotion, aggression

avoidance

give in, pretend, third party

integration

apologize, private talk, remain calm, problem solve, respect

basic prediction

self face» dominance (win-lose)

other face» avoidance (lose-win)

mutual face: integration (win-win)

forgiveness and reconciliation

interdependent self construal» other face concern» apology» forgiveness» reconciliation

mindfulness

recognizing that things are not always what they seem, and therefore seeking multiple perspectives in conflict situations