Effective Personnel

What is discretionary effort?

how hard employees work, how well they perform, and how long they stay

What is discretionary effort based on?

attitude and workplace culture

True or false: discretionary effort is not modifiable

false

What does S.C.O.R.E stand for?

Strategic, communication, opportunity, recognition, and engagement

Strategic is linked to what?

business goals

What are some barriers to performance management?

• Lack of training

  • managers/staff

• Lack of time

• Fear of consequences

Opportunities promotes what?

employee ownership

Opportunities are a measurable indicator of _____

performance

What are the different types of evals?

1. trait-based

2. behavior-based

3. result-based

Evaluations need to have subjective or objective measures?

Objective

What are some considerations with evaluations?

• strategic relevance

• criterion deficiency

• criterion contamination

• reliability

What is criterion contamination?

Happens when a performance test or job eval score is affected by unwanted, extra things that have nothing to do with the actual skill or job being measured

What is criterion deficiency?

When an actual eval tool fails to measure important parts of a job’s true overall performance

What is a 360-degree eval?

Feedback from multiple sources/perspectives

What are some concerns with evaluations?

• legal challenges

• perception

• morale