HRM 4481 Staffing Final Exam

If a company wants to promote from within rather than hire higher level managers from outside the company it should focus on _________.

hiring people who can perform the current job who also have leadership potential

If a staffing specialist evaluates the external labor market to determine how challenging it will be to hire the talent her employer needs over the next few years, which of the following is being done?

planning

When a supervisor assigns a new employee to a new project team, the manager has engaged in ________.

workforce planning

Staffing can be considered a cornerstone of human resource management because it ________.

determines the workforce available to the company

An organization's competitive advantage is ________.

what it can do differently from its competitors

A(n) _________ is a set of rules outlining an employer's behavioral expectations and the responsibilities of employees.

code of conduct

When a company creates an advertising campaign about what a great employer it is, it has engaged in ________.

employer branding

Staffing professionals are expected to act as an agent of _________.

their employer

When a recruiter is having a hard time filling a position and decides to mislead candidates into thinking the position has more opportunity for advancement than it does to make the job more appealing even though she knows this is wrong, this is an example of _________.

ethical climate

A firm pursuing an operational excellence competitive advantage would focus on acquiring top _______ talent.

supply chain

Which of the following is compromised when retaining workers?

a regular infusion of new ideas and perspectives

With which of the following competitive advantages is cost less of a barrier in attracting top talent for companies?

product innovation

_____________ best allows an employer to create a consistent and strong image as an employer.

Centralized staffing

When viewing applicants and employees as investors, the goal is to ________.

give applicants and employees a return on their personal contributions in the organization

Ed Waters is a former CEO who was responsible for the dramatic turnaround of a food company. When Ed retired, Phil, the CEO of a travel agency, invited him to be a business consultant for the travel company, hoping that Ed's unusual strategies could work the same magic twice. Phil created a new designation and position in the company especially for Ed. This is an example of ________.

idiosyncratic staffing

Which of the following is true about external hiring?

It can enhance organizational diversity.

Hiring people who are trainable and willing to follow standardized procedures would support a ________ competitive advantage.

operational excellence

The Age Discrimination in Employment Act of 1967 protects people ________.

40 years of age or older

If a company makes promises to a recruit that it does not intend to keep, it could be found guilty of ________.

fraudulent recruitment

A hotel chain that is recruiting front desk receptionists receives 200 applications from males and 100 applications from females. 100 out of 200 men are hired and 25 out of 100 women are hired. Which of the following statements is true of the hotel chain's hiring policy?

There is evidence of a disparate impact of the hiring process on females as a group.

Which of the following is true for affirmative action plans?

An affirmative action plan should be temporary.

The ______ ethical approach uses the standard "do unto others as you would have done unto you" to determine if an action is ethical.

duty ethics

Comparing the percentages of men, women, or minorities in various job categories to see if men, women, or minorities are disproportionately represented in certain workforce categories is an example of a ________.

concentration statistic

A(n) ________ only employs people who are already union members.

closed shop

Comparing the percentage of applicants hired from different subgroups to determine if they are significantly different from each other is an example of a ________.

flow statistic

Strategic staffing is an _______ process

matchmaking

When an employer studies the causes of turnover among its high performers it is engaging in

staffing analytics

Strategically evaluating the company's current lines of business, new businesses it will be getting into, businesses it will be leaving, and the gaps between the current skills in the organization and the skills it will need to execute its business strategy is _______

workforce planning

Putting together an attractive job offer and negotiating with the candidate the company wants to hire is part of ______

Acquiring

which of the following is compromised when retaining workers?

A regular infusion of new ideas and perspectives

When viewing employees as assets, the staffing focus is on managing ________.

Costs

When a firm pursues a differentiation strategy, it is attempting to ______

develop products that have unique characteristics

Compstar Limited establishes a mutually beneficial relationship in which employees are recognized as investing their resources, such as time or energy, in exchange for pay and benefits and an opportunity to develop their skills. This is an example of ________.

viewing employees as investors

Hiring people who are entrepreneurial, creative, and have a high tolerance for ambiguity would support a ________ competitive advantage.

Product leadership

Title VII of the Civil Rights Act of 1964 prohibits employment discrimination based on

age

The _____ ethical approach proposes that an action must treat those affected by it with respect and in ways to which they have freely consented and not just to make money for the employer.

Human Rights

The ______ ethical approach defines a morally correct action as one that an individual has a moral right to do and that does not infringe on the moral rights of others.

Human rights

Which of the following is true for employment contracts?`

An implicit contract is not specified in a written or verbal contract.

The job analysis method that uses expert brainstorming sessions to identify the characteristics of successful workers is the ________.

Job elements method

A job analysis ________

determines a job's entry requirements

In staffing, O*NET is used for

background job analysis information

The sets of behaviors people are expected to display in a company are called _______

Roles

Alex and Jane are the best economists that FlexMoney Inc., a consulting firm, has. However, FlexMoney is in urgent need to hire more economists and Alex and Jane are told to come up with all the criteria that they think will influence the ability to succeed in this field. This should give the higher management a good idea of the nature of the job and the kind of people they should be looking to hire. Which job analysis method is being used by FlexMoney?

Job Elements Method

Which of the following is a disadvantage of using the task inventory job analysis method?

Inability to distinguish superior from average workers.

After the gaps between the firm's labor supply and labor demand are identified, a firm should:

Develop and implement action plans.

Which of the following is not a question that needs to be answered when planning the staffing process?

How much time will it take to hire the employees?

A firm's internal and external staffing costs were $50,000, and 5 people were hired, each with a starting base salary of $40,000. What would be the firm's staffing efficiency?

25%

If managers are asked to estimate their optimal headcount for the following year for staffing planning purposes, which of the following has been used?

Judgemental Forecasting

Which of the following events suggests that a home improvement store such as home depot or lowe's will need fewer workers in the next 1-3 years?

A decrease in consumer disposable income.

Which of these is a way that employers try to manage temporary talent shortages?

Hire Consultants

The moral elements of the schemas of people higher in ____ are more constantly primed and available

moral identity

When an employee checks the company intranet for other job opportunities with their current employer this is an example of ________.

an internal job posting system.

In geographic targeting, the labor market used to source lower level positions in a firm is most likely to be

local

A successful executive, who is happy with his/her current position, does not look for information about other jobs, but might be tempted by a great opportunity, is a(n) ______.

passive job seeker

which of the following recruitment strategies can help and organization reduce labor costs and improve customer service all together with accessing top talent?

Offshoring

When a staffing professional analyzes which recruiting source(s) produced the highest quality new hire he is performing a ______

recruiting yield analysis

Which of the following is an internal recruiting source?

Succession Management

Linda, a qualified experienced nurse, is being interviewed for the position of a senior care nurse at a facility for terminally ill patients. Which of the following, if true, would suggest self-selection has taken place in this situation.

She was shown a video depicting a "day in the life" of a worker at this facility and realized the job entailed far more hardships than she had anticipated.

Presenting both positive and potentially negative aspects of a job to recruits is a ________.

Realistic job preview

Hiring an outside company to help find executive-level hires is an example ofusing ______?

Retained search firm

Before joining the Regal Hotel as a concierge, Maxine was told that she would be required no one to work her own shifts but also work others' shifts if they were unexpectedly absent. She was also warned about the temperamental inebriated guests who often checked in late at night. In spite of these warnings, Maxine accepted the job. What function of the realistic job preview has been used in Maxine's case?

Vaccination

A formal document detailing the process to be followed when a firm recruits for an open position is a ______

Recruiting plan

Which of the following is generally not a desirable recruiter characteristic?

Introversion.

When an applicant believes that an assessment method is unfair because it does not give him an opportunity to demonstrate job-relevant skills ________.

procedural fairness is low.

The ________ is the percent of employees who are defined as currently successful performers.

base rate

A measure's validity is established in reference to a specific ________.

reference group

Which of the following values is closest to the standard deviation of the following distribution 2, 3, 3, 3, 3, 4, 5, 6, 7, 8, 8?

2

When predictor and job performance scores have been obtained, the predictor can be considered valid and useful if the correlation coefficient ________.

has practical significance alone

When multiple versions of the same test are developed to deter cheating, which of the following reliabilities is used to ensure the two forms are comparable?

parallel forms reliability

If job candidates must be able to lift 40 pounds to be allowed to advance to the next stage of the hiring process, lifting ability is what type of measure?

criterion-referenced

Applicants often react negatively to an assessment they do not perceive to have high ________.

face validity

How dependably or consistently a measure assesses a particular characteristic is the measure's ________.

reliability

The extent to which items on a given measure assess the same construct is assessed by ________.

internal consistency reliability

A background check is a(n) _________.

evaluative assessment method

Which of the following would reduce adverse impact?

Use assessment methods with less adverse impact early in the selection process.

Juan is a highly qualified biomedical researcher. Having recently completed his education, he applies to work at a pharmaceutical company which is renowned for its fast-paced innovation and aggressive growth policy. Which of the following, if true, would provide for a poor person-organization fit in this case?

Juan has the tendency to be process-oriented and is risk averse.

Which of these helps to reduce the effect of unconscious biases?

Blind assessment

Asking a candidate during an interview to indicate how she would respond to an irate customer is an example of which external assessment method?

situational interview

Which assessment method would be the best choice to identify candidates who are more likely to pose a security risk to the company?

background check

Online applications give the candidate real time status information and

flexibility to complete at their own convenience

Showing candidates a short video and asking them to choose one of five responses is an example of which external assessment method?

situational judgment test

Having administrative assistant job candidates perform a set of exercises including taking phone messages, typing reports, scheduling meetings, and filing is an example of a(n) ________.

assessment center

Prestige Pegasus is a multinational firm that specializes in the manufacturing of hardware for high-end technical products and sells its products mostly through business-to-business interactions. Following a good year with soaring profit-margins, Prestige Pegasus is planning to conduct an internal assessment throughout the organization. In a meeting following the decision to conduct the internal assessment, Douglas McCarthy (the Chief Operations Officer) and Tom Castleback (the Chief Marketing Officer) are the prime contributors on the methods that the organization should use to perform these assessments.Douglas: "We should encourage 360-degree feedback, mostly concentrating on subordinates, as they would be the right people to judge their superiors."Tom: "We should definitely use 360-degree feedback, mostly from external customers, as they are the ones who matter in the end."Which of the following, if true, would most strengthen Tom's argument?

The salespeople of the company travel extensively and are expected to work independently without supervision.

If a recruiter tries to justify unethical behavior by saying, "I was just following my boss's orders" this is an example of ________ of moral disengagement.

the agency locus

An organization claiming to provide an environment in which employees can grow their careers has to ________.

provide performance feedback and development opportunities

Matthew works as an accountant in a mobile phone company. During lunch he spoke to Pat from the sales department about wanting to buy a mobile phone for himself. Pat persuaded Matthew to buy a mobile phone from the sales department itself, which Matthew did. Matthew is a(n) ________.

internal customer

Internal assessment typically improves a firm's strategic capabilities by ________.

assisting "blocked" employees to improve their performance

After choosing the position on which to focus, the first general step in a succession management project is to ________.

check that the job description outlines the current and future competencies, a person needs to perform at a high level in the key position

Which of the following would result in peer ratings being a successful method of internal assessment in a firm?

Work in the firm is done in teams.

There are two ways of combining Assessment Scores

Multiple Hurdles and Compensatory Approach

Multiple Hurdles

candidates must receive a passing score on an assessment before being allowed to continue in the selection process

(costly, timely, used mostly for safety risks)

Compensatory Approach

high scores on some assessments can compensate for low scores on other assessments

Unit Weighting

giving multiple assessments equal weight in computing an overall score

Rational Weighting

experts assign a different subjective weight to each assessment score

statistical weighting

using a statistical technique, such as multiple regression, to assign a different weight to each assessment score

Multiple Regression

the most scientific approach to determining how to weight each assessment in computing a candidate's overall score

Cut Score

a minimum assessment score that must be met or exceeded to advance to the next assessment phase or to be eligible to receive a job offer

Rank Ordering

ranking candidates from highest to lowest scoring

Banding

everyone who scores within a certain range of scores is considered to have performed equivalently and assigned the same grade

The Fair Labor Standards Act

covers working hours and the payment of overtime or compensatory time off to nonexempt employees