BCOM mcgrawhill SG

These flashcards cover key concepts related to business communication, team dynamics, and ethical considerations derived from the lecture notes.

What is the importance of establishing credibility in business communications?

Establishing credibility helps build trust and respect, fostering effective communication and collaboration.

What are the three components of credibility?

The three components are competence, caring, and character.

How do competence, caring, and character interrelate in establishing credibility?

They work together to build trust, with competence demonstrating skill, caring showing empathy, and character reflecting integrity.

Define business ethics.

Business ethics are the principles and standards that guide behavior in the world of business.

What are corporate values?

Corporate values are the core beliefs and principles that guide a company's culture and decision-making.

What is the relationship between business ethics and corporate values?

Business ethics are informed by corporate values, shaping how a business operates and makes decisions.

What is the FAIR approach to evaluating ethical business communications?

The FAIR approach involves four principles: Fairness, Authenticity, Integrity, and Respect.

How does credibility impact communication efficiency and effectiveness?

Higher credibility leads to clearer communication, quicker acceptance of messages, and better collaboration.

What are the stages of team development that are typically reached in high performance?

Most teams reach high performance stages within six to seven months under ideal conditions.

What is psychological safety in teams?

Psychological safety is an environment where team members feel safe to speak up, share ideas, and take risks without fear of negative consequences.

What are common symptoms of groupthink?

Common symptoms include illusion of invulnerability, collective rationalization, and self-censorship.

How can teams form a common sense of purpose?

Teams can establish a common sense of purpose through shared goals, open communication, and collective brainstorming.

What is the SOFTEN model of nonverbal communication?

The SOFTEN model includes components that emphasize the importance of nonverbal cues: Smile, Open posture, Forward lean, Tone of voice, Eye contact, and Nonverbal signals.

What strategies are effective for fielding questions during presentations?

Effective strategies include actively listening, encouraging audience participation, and responding thoughtfully.

What is meant by concluding a difficult conversation with a shared story?

It involves ending the conversation on a positive or relatable note that resonates with both parties, fostering a sense of understanding.

What does a people-first mentality mean?

A people-first mentality prioritizes individuals and their needs in decision-making and communication.

Why is emotional intelligence important in business tasks?

Emotional intelligence enables better interpersonal relations, improves teamwork, and enhances decision-making.

What are the four domains of emotional intelligence?

The four domains are Self-Awareness, Self-Management, Social Awareness, and Relationship Management.