Studied by 8 people
Tourism
Providing products and services such as transport, accommodation and activities to customers (tourists)
Ecotourism
Visiting a place to enjoy the natural environment without causing any damage
Accommodations
A place where people could stay (hotel)
Eco lodges
Small scale forms of accommodation that are environmentally sustainable, often found in rural destinations
Customer service
Meeting the needs and wants of customers by providing them with products and services
Social media
websites and apps for sharing photos and information
customer needs
the basic human requirements of a customer
Customer wants
customer preferences
destinations
areas that attract visitors
customer demand
how willing and able a customer is to purchase particular products and services
sustainable travel and tourism
Visiting places in ways that help sustain or conserve \n the environment and how people live
cultural attraction
A site that appeals to tourists because of links with the past or present ways go life or traditions of the local people.
MICE tourism (Meetings, Incentives, Conferences, Events)
Business tourism (visiting destinations for work reasons)
conference
A large event where many people meet together, sometimes for a few days to present or listen to talks and/or discuss travel industry business formally
convention
A large event where many people who do a similar job or have a similar business, travel agents for example, meet each other to share ideas and information
Exhibition
An event where travel and tourism organizations show their products and services
Trade event
Event at which businesses show or exhibit their products and services to customers and potential customers. Travel affairs and travel exhibitions are a trade event
Event
In a travel and tourism context, events are time-limited happenings that appeal to tourists
Occupancy rate
The number of beds used out of the total number of bed spaces available
VFR tourism (Visiting friends and relatives)
When tourists travel to destinations to spend time with people they know
Pilgrimage
A visit to a place considered to be special in order to show respect
Domestic Tourism
When tourists visit destinations in their home country
inbound tourism
when tourist travel into a country
market
The group of buyers or consumers for a particular good or service. In this context, the term ‘tourism market’ refers to the people who are likely to buy tourism products or services
outbound tourism
When tourists travel away from the country where they live
mass tourism
When many tourists travel to popular holiday destinations
packaged tourism
Tourist travel and visits organized by a travel and tourism business.
tour operator
A travel and tourism business that organizes tour products for customers.
components
In reference to a package holiday put together by a tour operator, components are the individual parts of the holiday such as transport, accommodation and meal plans. All travel and tourism providers are themselves parts (or components) of the whole travel and tourism industry
specialist tourism
When tourists visit destinations because of a particular special interest such as painting or cooking
unpackaged tourism
The opposite of packaged tourism. Independent travel is unpackaged tourism because different elements of a trip, such as travel and accommodation, are booked separately and provided by different providers
short haul
a flight less than three hours
long haul
a flight of more than six hours
independent travel
self arranged tourism
ancillary services
Extra support services for tourists, such as tour guiding, car and cycle hire, and currency exchange
travel agent
A business that sells travel and tourism products provided by other travel and tourism businesses
responsible tourism
Tourists in a destination behaving respectfully towards the natural environment and towards the local people
Travel and tourism providers and authorities behaving responsibly by managing or developing tourism so that the natural env. And local people are treated respectfully
inbound travel agency
A travel and tourism business that sells travel inbound tourism products provided by other travel and tourism businesses
inbound tour operator
A travel and tourism business that organizes tourism products for inbound tourism customers
visitor attraction
A place or event that appeals to tourists; it could be built, cultural or historic attraction, or an event
natural attraction
A place that appeals to tourists because of the environment, such as a beach or waterfall
built attraction
A building or monument that appeals to tourists, such as a museum or theme park
vertical integration
Merging of travel and tourism businesses belonging to different industry components
horizontal integration
Merging of travel and tourism businesses belonging to the same industry component
dynamic packaging
making holiday or tour packages from components, such as flights, accommodation and car rental, that are chosen by customers, instead of providing customers with a pre-arranged package
marketing and management
Managing travel and tourism organizations includes successfully marketing products and services to customers.
rosort
a location visited mainly by leisure tourists
the towns + novels and are widely found smaller
resort town (resorts)
leisure tourist place + used for fun and relaxation
city
city destinations (attract business + VFR tourists)= cities attracting tourists
national park/nature park
usually a large natural area that is protected by government rules to conserve the landscape and for leisure tourists to enjoy
nature reserve
a natural area that is protected to keep rare animals and plants safe from damage caused by people
theme park
a major tourist attraction with many amusements and rides
all inclusive resort
a destination or hotel that provides a wide range of products and services on one site. Customers of all inclusive resorts often make just one advance payment and pay little or nothing more while staying at the resort
purpose built resort
a destination that is planned and built especially for tourism
accessibility
ease of reaching or moving around a destination
infrastructure
the basic systems and services that support local people and tourist in the area. Transport infrastructure- roads, rails, and bridges
mobility
the ability to move around freely. some tourists have reduced mobility. Referred as PRMS (persons with reduced mobility)
external customers
customers who use the products and services of a travel and tourism business and are not members of staff or otherwise part of the business
tourism-generating areas
places that tourists come from
tourism-receiving areas
areas that tourists visit; countries or regions where there are tourism destinations
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