Travel and Tourism Midterm

AICE Travel & Tourism Midterm

Tourism

Providing products and services such as transport, accommodation and activities to customers (tourists)

Ecotourism

Visiting a place to enjoy the natural environment without causing any damage

Accommodations

A place where people could stay (hotel)

Eco lodges

Small scale forms of accommodation that are environmentally sustainable, often found in rural destinations

Customer service

Meeting the needs and wants of customers by providing them with products and services

Social media

websites and apps for sharing photos and information

customer needs

the basic human requirements of a customer

Customer wants

customer preferences

destinations

areas that attract visitors

customer demand

how willing and able a customer is to purchase particular products and services

sustainable travel and tourism

Visiting places in ways that help sustain or conserve \n the environment and how people live

cultural attraction

A site that appeals to tourists because of links with the past or present ways go life or traditions of the local people.

MICE tourism (Meetings, Incentives, Conferences, Events)

Business tourism (visiting destinations for work reasons)

conference

A large event where many people meet together, sometimes for a few days to present or listen to talks and/or discuss travel industry business formally

convention

A large event where many people who do a similar job or have a similar business, travel agents for example, meet each other to share ideas and information

Exhibition

An event where travel and tourism organizations show their products and services

Trade event

Event at which businesses show or exhibit their products and services to customers and potential customers. Travel affairs and travel exhibitions are a trade event

Event

In a travel and tourism context, events are time-limited happenings that appeal to tourists

Occupancy rate

The number of beds used out of the total number of bed spaces available

VFR tourism (Visiting friends and relatives)

When tourists travel to destinations to spend time with people they know

Pilgrimage

A visit to a place considered to be special in order to show respect

Domestic Tourism

When tourists visit destinations in their home country

inbound tourism

when tourist travel into a country

market

The group of buyers or consumers for a particular good or service. In this context, the term ‘tourism market’ refers to the people who are likely to buy tourism products or services

outbound tourism

When tourists travel away from the country where they live

mass tourism

When many tourists travel to popular holiday destinations

packaged tourism

Tourist travel and visits organized by a travel and tourism business.

tour operator

A travel and tourism business that organizes tour products for customers.

components

In reference to a package holiday put together by a tour operator, components are the individual parts of the holiday such as transport, accommodation and meal plans. All travel and tourism providers are themselves parts (or components) of the whole travel and tourism industry

specialist tourism

When tourists visit destinations because of a particular special interest such as painting or cooking

unpackaged tourism

The opposite of packaged tourism. Independent travel is unpackaged tourism because different elements of a trip, such as travel and accommodation, are booked separately and provided by different providers

short haul

a flight less than three hours

long haul

a flight of more than six hours

independent travel

self arranged tourism

ancillary services

Extra support services for tourists, such as tour guiding, car and cycle hire, and currency exchange

travel agent

A business that sells travel and tourism products provided by other travel and tourism businesses

responsible tourism

1. Tourists in a destination behaving respectfully towards the natural environment and towards the local people

2. Travel and tourism providers and authorities behaving responsibly by managing or developing tourism so that the natural env. And local people are treated respectfully

inbound travel agency

A travel and tourism business that sells travel inbound tourism products provided by other travel and tourism businesses

inbound tour operator

A travel and tourism business that organizes tourism products for inbound tourism customers

visitor attraction

A place or event that appeals to tourists; it could be built, cultural or historic attraction, or an event

natural attraction

A place that appeals to tourists because of the environment, such as a beach or waterfall

built attraction

A building or monument that appeals to tourists, such as a museum or theme park

vertical integration

Merging of travel and tourism businesses belonging to different industry components

horizontal integration

Merging of travel and tourism businesses belonging to the same industry component

dynamic packaging

making holiday or tour packages from components, such as flights, accommodation and car rental, that are chosen by customers, instead of providing customers with a pre-arranged package

marketing and management

Managing travel and tourism organizations includes successfully marketing products and services to customers.

rosort

1. a location visited mainly by leisure tourists

2. the towns + novels and are widely found smaller

resort town (resorts)

leisure tourist place + used for fun and relaxation

city

city destinations (attract business + VFR tourists)= cities attracting tourists

national park/nature park

usually a large natural area that is protected by government rules to conserve the landscape and for leisure tourists to enjoy

nature reserve

a natural area that is protected to keep rare animals and plants safe from damage caused by people

theme park

a major tourist attraction with many amusements and rides

all inclusive resort

a destination or hotel that provides a wide range of products and services on one site. Customers of all inclusive resorts often make just one advance payment and pay little or nothing more while staying at the resort

purpose built resort

a destination that is planned and built especially for tourism

accessibility

ease of reaching or moving around a destination

infrastructure

the basic systems and services that support local people and tourist in the area. Transport infrastructure- roads, rails, and bridges

mobility

the ability to move around freely. some tourists have reduced mobility. Referred as PRMS (persons with reduced mobility)

external customers

customers who use the products and services of a travel and tourism business and are not members of staff or otherwise part of the business

tourism-generating areas

places that tourists come from

tourism-receiving areas

areas that tourists visit; countries or regions where there are tourism destinations