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Change approval process
Complete request form
Reason for change
How much will change
Date & time of change
Affected/impacted systems
Analyze risk
Get approval from control board
Get end user acceptance
Stakeholders
People/departments that are impacted by the change
Impact analysis
Determines the risk value whether we change or dont (high,medium,low)
Sandbox test
lets you perform many test without effecting the system; duplicate system
backout plan
a plan to revert back or to something similar before the change
maintenance window
when will change happen, not during workday but rather late or early
standard operating procedure
Process must be well documented & follow company standards
allow/deny list
applicants that can or cant be allowed in a network due to danger or acceptance
restricted activites
you are only allowed to make changes to what is approved unless your change requires modification to something else
Downtime
when services wont be available/non production hours; you could switch to a secondary system then apply upgrade to your primary system
what are legacy applications?
applications that have been running for a long time & no one knows how to change it; COULD be changed to new system
dependencies
make a change to one service before you can change the other
are documents required after updates?
yes, this allows for updated addresses, diagrams & policies/procedures
what is version control?
keeps track of all data,codes & files installed; gives a way to revert to old system if you have a problem