PM CHAPTER 1: MANAGERS AND YOU IN THE WORKPLACE

four management functions

planning, organizing, leading, and controlling

planning

set goals

develop strategies

create plans to corporate activities

organizing

arrange work

decide tasks

assign responsibilities

group jobs

define reporting relationships

determine decision authority

leading

work with and through people

motivate

communicate

resolve conflicts

guide individual and teams

controlling

monitor performance

compare results

take corrective action when needed

Who are managers

organizational members classify managers and nonmanagerial employees

Definition of a manager

a manager is a someone who coordinate and oversees the work of other people, leading to organizational goals can be accomplished.

are managers’ jobs personal achievement, and the deep meaning

not personal achievement, it’s about helping others

How many managers’ levels

3

managers’ levels include

top managers

middle managers

first-line managers

top managers’ function

make organization-wide decisions

establish long-term strategies and goals

top managers’ positions

executive vice president

managing directors

CEO

COO

Middle managers’ titles

regional managers

store managers

division managers

Middle managers’ functions

turning the organization's strategy into action

bridge between top and first - line managers

medium - term goals and plans

first-line managers’ functions

manage nonmanagerial employee’s work

Set up short-term goals and plans

first-line managers’ titles

supervisor

shift managers

district manager

department head

office department

Another name of first-line managers

frontline managers

Where managers work

organizations

definition of organizations

a deliberate arrangement of people to accomplish some specific purposes

characteristic of organizations

a distinct purpose

people

deliberate structure

modern organizations use

flexible teams

open communication

adaptable work arrangement

3 reasons that show the importance of managers

their managerial skills and abilities

crucial for getting work done by coordinating systems, environments, people

manager quality strongly affect organizational performance, employees productivity, loyalty, and engagement

what makes effective management

higher profitability

productivity

customer engagement

lower employee turnover

What is management

involves coordinating and overseeing the work activities of others so their activities are completed efficient and effective.

Don’t allow work without control and direction

Efficiency

refers getting the most output from the least amount of input or resources.

Use limited resources ( people, money, equipment ) wisely

“ do things right”

Effectiveness

“ doing the right things”, doing those work activities that will result in achieving goals

efficiency

means

effectiveness

ends

Which specific role involves a manager performing symbolic duties of a legal or social nature, such as attending a ribbon-cutting ceremony?

Figurehead

The 'Resource Allocator' role falls under the Decisional category because it involves making choices about where to commit organizational assets.

how to distribute money, time, and equipment is a key decision-making responsibility.

When a manager is dealing with an unexpected strike or a major equipment failure, which role are they primarily fulfilling?

Disturbance Handler

Which informational role involves a manager constantly seeking and receiving a variety of specialized information to understand the organization and environment?

Monitor

The 'Disseminator' role is used when a manager transmits information received from outsiders or from other employees to members of the organization.

the internal sharing of gathered information to ensure team members stay informed.

Which role represents the 'linking pin' between the manager's unit and those outside of it to maintain a network of contacts?

Liaison

In the Decisional category, which role is responsible for representing the organization at major contract negotiations?

Negotiator

Which role involves giving training, motivation, and direction to subordinates?

Leader

A CEO spends the morning reviewing quarterly industry reports and the afternoon meeting with a local tech startup to discuss a potential partnership. Which two roles are being primarily exercised?

Monitor and Liaison

If a manager must choose between funding a new R&D project or upgrading the existing manufacturing line, they are primarily acting as a:

Resource Allocator

The 'Spokesperson' and 'Disseminator' roles differ primarily by the audience they target.

The Spokesperson transmits information to external stakeholders, while the Disseminator shares it with internal members.

Which role is most likely to be high-priority for a manager during a hostile takeover bid where they must defend the company’s interests in a series of high-stakes meetings?

Negotiator

When a manager holds a town hall meeting to explain the company's new vision and motivate the staff to embrace change, they are blending which two roles?

Leader and Disseminator

Which role is most critical for a manager who is 'scouting' for new market trends by attending international trade shows?

Monitor

A manager signs a new lease agreement for office space. This legal act of representation is an example of which role?

Figurehead

How many management skills, what are they

3 conceptual, interpersonal, technical

which do management’s levels require highest conceptual skills

top managers

which do management’s levels require highest technical skills

lower-level managers

which do management’s levels require highest technical skills

lower-level managers

which do management’s levels require lowest technical skills

top managers

interpersonal skills are necessary for

top, middle, low-level managers

technical skills refer

job-specific knowledge and techniques needed to perform task effectively, first-line managers

interpersonal skills involve

the ability to work well with others individually and groups

conceptual skills

managers to think abstractly, understand complex situations, and see the organization as a whole

how many factors

6 focus on technology, disruptive innovation, social media, ethics, political uncertainty, customer

Management is needed in all types and sizes of organizations, at all organizational levels and in all organizational work areas, and in all organizations, no matter where they are located. This principle is known as the ________.

universality of management

The ________ role (as Mintzberg defined it) is more important for lower-level managers than it is for either middle- or top-level managers.

leader

Which one of the following represents one reward of being a manager?

receiving recognition in the organization

Efficiency is described as "doing things right."

true

all sizes, types, levels of organization

the reality of work

rewards from being a manager, gaining insights into life at work

personal and professional reward

ESM Employability Skills Matrix first benefits

critical thinking: purposeful, goal-oriented thinking

ESM Employability Skills Matrix second benefits

communication: effective use of oral, written and nonverbal communication

ESM Employability Skills Matrix third benefits

collaboration: ability to work with others, manage differences to achieve shared outcomes

ESM Employability Skills Matrix fourth benefits

knowledge application and analysis: apply learned concept in new situations to deepen understanding

ESM Employability Skills Matrix fifth benefits

social responsibility: ethical behavior, corporate obligations

Figurehead’s functions

Sign a contract

Leader’s function

Motivate employees

Liaison

Send and receive emails and letters of partners

Monitor’s function

Attend a conference

Disseminator’s function

Hold a meeting with employees

Spokeperson’s function

Appear on TV to answer questions

Entrepreneur’s function

Set up goals and strategies

Disturbance handler ‘s function

Deal with a loss

Resource allocator’s function

Recruit employees

Negotiator

Discuss with labor union on salary