Conflict Resolution

A set of flashcards covering key concepts related to conflict resolution, teamwork, and communication.

Conflict

Occurs in interactions with incompatible goals, scarce resources, or opposing viewpoints.

Six Elements of Conflict

Includes inevitability, neutrality, process nature, energy consumption in response, emotional involvement, and proactive/reactive approach.

Intrapersonal Conflict

Conflict that occurs within an individual.

Interpersonal Conflict

Conflict that occurs between individuals.

Intergroup Conflict

Conflict that occurs between groups or departments.

Interorganizational Conflict

Conflict that occurs between organizations.

The Conflict Process

Comprises four stages: Frustration, Conceptualization, Behavior, and Outcome.

Accommodating Style

A submissive style where one complies without personal input.

Avoiding Style

A passive style that pretends conflict does not exist.

Competing Style

A power approach defending one’s position at the expense of the other.

Compromising Style

Involves giving up some wants, not a win-win situation.

Collaborating Style

Focuses on mutual beneficial solutions where both parties are satisfied.

STLC Conflict Model

A four-step process for managing communication during conflict: Stop, Think, Listen, Communicate.

Team Evolution Stages

Five stages: Forming, Storming, Norming, Performing, Adjourning.

Task Cohesion

Commitment of group members to the purpose and activities of the group.

Social Cohesion

Attraction and liking among group members.

Qualities of Positive Group Climate

Includes participation, confirming messages, constructive feedback, equity, motivation, and symbolic convergence.

Diversity in Teams

Enhances decision-making and creativity leading to higher innovation.

Effective Communication

Remains key in managing conflict and navigating disagreements.