Gap filling: Chap 11

Business etiquette

A desire to show others consideration, courtesy, and respect.

Civility

Courtesy or politeness.

Cyberbullying

A form of bullying committed with digital devices aimed at scaring, angering, or shaming victims.

Desirable workplace behavior

Refers to the interest or desire of businesses to have employees who get along and deliver positive results that enhance profits and boost the company’s image.

Desk rage

Extreme outbursts or violent anger in the workplace.

Dining etiquette

The set of table manners and interpersonal behaviors that are expected of a person while eating, especially during business meals.

Distributed Age

A term coined by a Spotify executive to define the unique characteristics of today’s workplace.

Emotional intelligence

Also called the emotional quotient, it is the ability to identify one’s emotions as well as those of other people, empathize with others, and use emotional cues to guide thinking and behavior.

Ethics

A set of moral principles or virtues.

Hard skills

The technical skills in a worker’s field.

Hybrid model

Balancing remote work and on-site presence.

Integrity

Following a code of moral values and being incorruptible.

Matrixed teams

Workplace collaboration among workers whose job tasks are spread across multiple teams and who don’t always work with the same people or report to the same manager.

Pitch

Refers to sound vibration frequency, that is, the highness or lowness of a sound.

Polish

Includes making positive first impressions, shaking hands, improving one’s voice quality, listening, presenting well, dining skills, and more.

Professionalism

Refers to a combination of skills, including business etiquette or business protocol, soft skills, social intelligence, emotional intelligence, polish, and civility.

Rate

Refers to the pace of your speech.

Social intelligence

The ability to interact well, be perceptive, show sensitivity toward others, and grasp a situation quickly and accurately.

Soft skills

Commonly defined as interpersonal or social skills, professional skills, or, more broadly, emotional intelligence.

Text neck

Refers to the posture problems resulting from hanging our heads while staring at screens.

Uptalk

A habit of using a rising inflection at the end of a sentence resulting in a singsong pattern that makes statements sound like questions.

Virtual meetings

Meetings of remote and dispersed team members facilitated by communication technology; the opposite of face-to-face meetings.

Virtual teams

Groups of people who, aided by information technology, accomplish shared tasks largely without face-to-face contact across geographic boundaries, sometimes on different continents and across time zones.

Vocal fry

A creaky, raspy sound at the end of drawn-out sentences.

Volume

The loudness or the intensity of sound.

Working-from-home economy

A term coined by a Stanford scholar to refer to the current trend in today’s workforce in which large numbers of employees work from home, full-time or part-time.

Zoom fatigue

The feeling of exhaustion felt after hours on Zoom and other video calls.