Professionalism and Business Etiquette Flashcards

Comprehensive vocabulary flashcards covering the essentials of professional handshakes, eye contact, communication methods, public speaking rules, dining etiquette, and cross-cultural business practices.

Web-to-web contact

The proper professional handshake technique where the space between the thumb and index finger touches.

Handshake Professional Standard

A firm grip equal to holding a doorknob with $2-3$ vertical pumps lasting a total of $2-3\,seconds$.

Eye Contact Technique

Looking at a person's eyes for $60-70\%$ of a conversation, glancing away every $5-7\,seconds$ to avoid staring.

SOLER Method

An active listening acronym for Square shoulders, Open posture, Lean in $10-15\,degrees$, Eye contact ($60-70\%$), and Relaxed facial expression.

7-second Breakdown

The timing of a first impression: Appearance ($3\,seconds$), handshake ($2\,seconds$), and first words ($2\,seconds$).

Recovery Strategy (Names)

Admitting forgetfulness politely by saying, \"Please remind me of your name—I want to introduce you properly.\"

Personal Space Distances

Intimate ($0-18\,inches$), Personal ($18\,inches-4\,feet$), Social ($4-7\,feet$), and Professional ($7-12\,feet$).

Rule of Three

A public speaking concept stating that the human brain remembers three points best; more points cause confusion while fewer seem incomplete.

Recency Effect

The principle that the last words spoken in a speech are remembered most, making the conclusion critical.

Vocal Expression Variety

Pace ($120-150$ words per minute), pitch (high for excitement, low for seriousness), and volume (projecting to the back).

6x6 Design Rule

A visual aid guideline for slides: a maximum of $6$ bullets with $6$ words each.

BMW Memory Trick

A dining tool to remember place settings: Bread plate (left), Meal plate (center), and Water/drinks (right).

Continental Style

A dining style where the fork stays in the left hand tines down and the knife in the right hand throughout; food is pushed onto the back of the fork.

American (Zigzag) Style

A dining style where you cut with the fork in the left and knife in the right, then switch the fork to the right hand with tines up to eat.

Salt & Pepper Etiquette

Rule stating that these items should always be passed together even if only one was requested.

Finished Position

Placing utensils parallel at the $4:00$ position on the plate with the knife blade facing in.

Netiquette

The realization that individuals using the internet are humans who react emotionally, requiring professional and respectful online communication.

24-hour Rule

A strategy to regulate emotions by waiting a full day before responding to internet rants or flame wars.

Business Professional Attire

Conservative dress including navy, charcoal, or black suits, white or light blue shirts, and leather shoes.

Soft Skills

Interpersonal and personal qualities (e.g., empathy, adaptability) that account for $85\%$ of professional success.

Punctuality Standard

Arriving $5-10\,minutes$ early to prepare for meetings and $15\,minutes$ early for interviews.

Multinational Team

A group consisting of members from different countries, often working across various time zones and holiday calendars.

Cross-cultural Team

A group with diverse cultural backgrounds working within the same location.