Consumer Protection Agencies, Warranties, and Practices

Twelve question-and-answer flashcards reviewing key U.S. consumer-protection agencies, types of warranties, and deceptive sales practices.

Which U.S. federal agency handles complaints about the safety of products, except food, drugs, and cosmetics?

The Consumer Product Safety Commission (CPSC).

Which federal agency is responsible for the safety of food, drugs, and cosmetics?

The Food and Drug Administration (FDA).

Which federal agency protects consumers from unfair or deceptive business practices or advertising?

The Federal Trade Commission (FTC).

Which federal agency enforces laws that protect the environment?

The Environmental Protection Agency (EPA).

Which private organization checks products for safety from fire and electric shock hazards?

Underwriters Laboratories (UL).

Which private organization handles consumer complaints about local merchants?

The Better Business Bureau (BBB).

What illegal practice lures customers with a nonexistent advertised bargain and then tries to sell them a more expensive item?

Bait and switch.

When a product is unsatisfactory, whom should you contact first to resolve the issue?

The store where you purchased the product.

What type of warranty explicitly states specific qualities or performance features of a product?

An express (or full) warranty.

What do you call an unwritten warranty that guarantees a product is fit for its intended purpose?

An implied warranty.

On which federal agency’s website would you look up recalled consumer products?

The Consumer Product Safety Commission (CPSC).

What does the phrase “as is” mean when used to sell a product?

The product is sold with no warranty and in its present condition.