Insights Learning Interview Prep

Walk me through your background

I’ve worked in higher education for over 4 years, supporting students through complex administrative processes like enrollment, advising, and academic record updates.

I communicate daily with students, staff, and external stakeholders to ensure smooth operations.

I’ve also led over 50 events through my nonprofit work, managing logistics, scheduling, and stakeholder communication. I’m highly organized, customer-focused, and experienced with tools like Salesforce, Zoom, and Microsoft Office."

Imagine you are working on a crucial deal presentation with a tight deadline, and your manager assigns you two new urgent tasks that conflict with your current priorities. How would you handle this situation?

When faced with conflicting urgent tasks, you should first clarify priorities and deadlines with your manager, understanding the impact of each task.

Then, communicate your current workload and propose a realistic plan for managing all assignments, prioritizing based on strategic importance and deadlines.

This might involve delegating, re-negotiating deadlines, or seeking additional resources.

You discover a significant error in a project that is due to be delivered to a client today. What steps would you take?

When faced with a critical error, immediately assess the scope and impact of the problem. Inform relevant stakeholders, including your manager and team, and then prioritize troubleshooting steps. Document the issue, your actions, and the resolution process, ensuring lessons learned are integrated for future prevention.

Imagine you are working on a crucial deal presentation with a tight deadline, and your manager assigns you two new urgent tasks that conflict with your current priorities. How would you handle this situation?

When managing conflicting urgent tasks, first, clarify priorities and deadlines with your manager, understanding the impact of each task. Second, communicate your current workload and propose a realistic plan for managing all assignments, prioritizing based on strategic importance and deadlines. This might involve delegating, re-negotiating deadlines, or seeking additional resources.

What makes you a strong fit for this role?

I have hands-on experience coordinating logistics and resolving stakeholder concerns in real time. At UT, I manage student communications via Salesforce and troubleshoot issues across departments.

In my events role, I handled scheduling, outreach, and vendor coordination. I’m used to juggling multiple priorities, working with cross-functional teams, and ensuring a polished experience for all involved."

Describe a time you handled a high-pressure or last-minute situation

When managing grade reporting at UT, a faculty error impacted dozens of students. I worked quickly with academic departments, updated records in the system, and personally followed up with affected students to ensure they got the correct information.

I stayed calm, prioritized accuracy, and communicated clearly throughout

Have you ever worked with virtual platforms like Zoom or Teams?

Yes, I’ve used Zoom regularly in both my registrar work and events role.

I’ve scheduled meetings, supported remote sessions, and troubleshooted issues live. I’m comfortable learning new tools quickly—especially with platforms like Webex or Teams, which are similar in structure.

You are collaborating on a team project, and one team member consistently misses deadlines and is uncommunicative, impacting the entire team's progress. How would you address this?

When faced with an uncooperative team member, first try to understand their perspective and the root cause of their resistance. Then, schedule a private conversation to discuss the issue, focusing on collaboration and the project's goals. If the issue persists, escalate to your manager or HR, providing objective facts and proposed solutions.

When faced with an ethical dilemma, first gather all relevant information and identify the core ethical conflict. Then, consider company policies, industry standards, and your personal values to weigh potential consequences. Finally, communicate

How would you handle an ethical dilemma where a colleague is misrepresenting project progress to management?

When faced with an ethical dilemma, first gather all relevant information and identify the core ethical conflict.

Then, consider company policies, industry standards, and your personal values to weigh potential consequences.

Finally, communicate your concerns to the appropriate parties, such as your manager, HR, or a compliance officer, while being prepared to present factual evidence and maintain professionalism.

Focus on solutions rather than accusations to protect the team and the company's integrity.

How do you stay organized when handling multiple priorities?

I rely on structured task lists, digital calendars, and CRM tools like Salesforce to manage my workflow.

At UT, I track student requests, follow-ups, and interdepartmental tasks across systems to avoid delays. I prioritize based on deadlines and stakeholder impact.

How do you handle working with different departments or stakeholders?

I approach collaboration with clarity and respect.
At UT, I frequently coordinate with deans, international advisors, and IT staff.
I keep communication transparent and document steps so everyone’s aligned, even if we're on tight deadlines.

What’s your communication style?

I’m clear, concise, and empathetic.

Whether I’m helping a student understand their academic standing or organizing event details with a team,

I aim to remove confusion and keep everyone informed with minimal back-and-forth.

What does self-awareness mean to you?

To me, self-awareness is understanding my strengths and growth areas so I can communicate better, adjust to different personalities, and show up with intention
. It also means being open to feedback and always aiming to improve—not just at tasks, but in how I relate to others.

Where do you want to grow?

I’d love to deepen my knowledge of corporate learning environments and sharpen my event logistics skills across international clients and platforms.
I’m also excited to grow in how I contribute to inclusive team dynamics and drive continuous improvement.

“Tell me about a time you had to coordinate a complex event. What steps did you take?”

"At Women in Gaming, I coordinated a multi-part virtual event with speakers across time zones.

I created a centralized planning doc, confirmed tech needs for each speaker, and sent custom instructions to everyone.

I also built in buffer times and tested the platform ahead.

The event ran smoothly, and post-event feedback was overwhelmingly positive."

“What would you do if an attendee was being disruptive or difficult during a virtual session?”

"I’d stay calm and respectful.

Depending on the issue, I’d use private messaging to gently check in with the person.

If necessary, I’d alert the facilitator discreetly or use platform tools like muting or waiting rooms. My goal would be to protect the learning environment without escalating the tension."

“How do you ensure nothing slips through the cracks when juggling multiple tasks?”

"I use checklists for each event phase — pre, during, and post — and block time on my calendar for key tasks.

I also set reminders and build in daily 10-minute reviews to catch anything that needs follow-up. I’ve learned that structure gives me the freedom to focus fully without worry."

What would you do if a client requested something outside of your usual process or timeline?

I’d listen to understand the ‘why’ behind their request. If it’s urgent and feasible, I’d adjust while communicating what’s possible. If it risks quality or conflicts with other events, I’d explain clearly why I need more time and offer the next available option. I aim to be helpful without compromising consistency.

How do you handle receiving feedback — especially critical or unexpected?

I see feedback as essential for growth.

At UT, when a supervisor noted I was overexplaining to students, I took it as a cue to simplify and refine my communication style.

I now check for understanding early and adjust based on the person’s tone and body language — which makes interactions smoother.

1. "What would you do if a facilitator didn't show up to a virtual event on time?"

I’d immediately check in with the facilitator via phone or message.

While doing that, I’d greet attendees, keep them informed without causing panic, and offer a short delay or placeholder activity.

If the facilitator can’t make it, I’d escalate to a manager and work with the team to reschedule.

Throughout, I’d document what happened and follow up with the client to maintain trust.

"How would you handle conflicting event deadlines across different time zones?

"I’d confirm all time zones clearly and use scheduling tools like World Time Buddy or Outlook’s zone features.

I’d prioritize based on urgency, client impact, and prep time needed.

If deadlines conflict, I’d communicate early with stakeholders, propose alternatives, and make sure nothing is rushed or forgotten."

A client is confused by our platform and getting frustrated — what would you do?

I’d calmly reassure them and validate their frustration.

I’d walk them through the process step-by-step, avoiding jargon. If possible, I’d share a screenshare or guide.

My goal would be to make them feel supported and capable, and I’d follow up afterward with a resource they could use independently next time.

What would you do if you received an event request but were missing critical details like attendee count or event objectives?

I’d review the request and reach out to the client with a short checklist of the missing details, explaining why each is important.

I’d offer to hop on a quick call if needed and wouldn’t move forward with logistics until I had full clarity. Getting it right the first time saves time later.

What steps would you take to prepare for a virtual learning session

I’d review the client’s needs and ensure the meeting platform is set up correctly.

I’d double-check time zones, send reminders, test links, and confirm materials are uploaded or ready.

I’d also prep a tech backup plan (like contact info or alternative login instructions), and if I’m supporting live, I’d log in early to check audio/video and be ready to assist the facilitato

If a client repeatedly didn’t follow the process, how would you coach them?

I’d approach them kindly but directly, asking if there’s anything unclear or challenging about the process.

Then I’d walk them through it live or share a simple visual guide.

I’d explain how the process helps both of us stay on track.

The goal is empowerment, not blame

You’re working on multiple events and another team drops a last-minute request on you. What do you do?

I’d quickly assess how urgent and important the request is.

If it’s high-priority, I’d shift my schedule or ask for help from the team.

If not, I’d clearly explain my current capacity and offer a realistic timeline or workaround.

I believe in clear communication and protecting the quality of all events, not just saying yes to everything

What would you do if a system like D365 was down right before an event?

I’d shift to backup tools: spreadsheets, saved templates, or manual documentation. '

I’d inform the relevant team immediately and note anything that needs updating once the system is restored.

My focus would be on ensuring the client experience isn’t impacted while maintaining clean documentation to sync later.

A team member you rely on isn’t responding and you’re under deadline — how do you handle it?

I’d follow up once via message and email, then escalate politely if I haven’t heard back and the deadline is close. I’d offer to take over or find an alternative path forward. I believe in taking ownership when needed, while respecting team protocols.

How would you support a client who wants to run events independently after a few sessions?

I’d be excited to help them become self-sufficient. I’d offer to walk them through the process step-by-step, provide any documentation or guides, and let them lead parts of the process while I support in the background. I’d also follow up after their first solo session to offer help or feedback if they want it.

What is Insights Learning / Can you summarize the platform?

Insights is a global learning and development company focused on self-awareness and personal effectiveness.

Their core tool is the Insights Discovery model, which uses a simple, color-based personality profile to help individuals understand themselves and others better.

It’s used in workshops and coaching sessions to improve communication, collaboration, and leadership — especially in workplace teams.

The platform delivers learning experiences through live virtual events, in-person sessions, and digital tools, all designed to spark real, lasting behavior change.

Why do you want the job?

I love the mix of logistics, communication, and impact this role offers.

I’ve always been drawn to roles where I can support people behind the scenes and help everything run smoothly.

Insights stands out because it’s not just organizing — it’s about delivering meaningful experiences that help people grow.

I admire the mission around self-awareness and inclusion, and I’d be excited to contribute to that while continuing to grow professionally in a globally minded, learning-driven environment

Give an example of how you improved your company’s service.

At UT, we were getting constant emails for enrollment letters that had to be manually processed.

I proposed streamlining the process by building a digital submission form that routed requests to the right person with all required info.

I collaborated with our IT team to prototype it, tested it with staff, and rolled it out. It cut down response times significantly and reduced back-and-forth with students.

The feedback from both staff and students was overwhelmingly positive — it made the process more accessible and efficient

Share an example of how you dealt with a difficult customer.

At the UT Registrar’s Office, a student was frustrated about a delayed grade update that impacted their graduation status. They were upset and escalated quickly.

I stayed calm, validated their frustration, and clearly explained the steps we needed to resolve it.

I coordinated with the academic department, manually updated the record once approved, and called the student directly to confirm the outcome.

By the end, they thanked me for my patience and said they felt heard. I’ve found that listening first is key to diffusing tough situations.

Describe a situation where you had to communicate complex information to someone unfamiliar with the topic

At UT, I often worked with international students who were unfamiliar with U.S. academic processes and immigration-related documentation.

One student was panicked because they didn’t understand how to request an official enrollment verification letter required by their sponsor.

I broke the process down into simple, step-by-step instructions, explained what each document was for, and helped them understand the timeline and what to expect next.

I followed up with a recap email and offered to walk them through it live if needed. They left feeling much more confident, and I’ve since used that explanation as a template for others.

Give an example of a time you worked cross-functionally with other teams to solve a problem

One issue we ran into often was faculty submitting incomplete requests for OSAP tax forms to our office, which delayed processing and created a lot of back-and-forth.

I brought the issue to our financial aid department and worked with them to clarify exactly what information was needed up front — like the student’s UT EID, term of enrollment, and whether the form required a signature or stamp

. Together, we updated the language in our student communications and FAQs to include a clear checklist.

This reduced incomplete submissions and helped us process requests more efficiently, improving the experience for both students and staff.