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best practice
an optimal way recognized by industry to achieve a stated goal or objective
DevOps
a fairly new term used to describe a culture of collaboration between software development and operations teams to build, test, and release reliable software more quickly
enterprise project management software
software that integrates information from multiple projects to show the status of active, approved, and future projects across an entire organization; also called portfolio project management software
ethics
a set of principles that guide decision making based on personal values of what is considered right and wrong
interactional
this leadership style is a combination of transactional, transformational, and charismatic
manager
a person who deals with the day to day details of meeting specific goals
leader
a person who focuses on long term goals and big picture objectives while inspiring people to reach those goals
organizational project management
a framework in which portfolio, program, and PM are integrated with organizational enables in order to achieve strategic objectives
portfolio
projects, programs, subsidiary portfolios, and operations managed as a group to achieve strategic objectives
program
a group of projects managed in a coordinated way to obtain benefits and control that are not available from managing projects individually
program manager
a person who provides leadership and direction for the project managers heading the projects within a program
project
a temporary endeavor undertaken to create a unique product, service, or result
project and portfolio project management software
software that integrates information from multiple projects to show the status of active, approved, and future projects across an entire organization; also called enterprise project management software
project management
the application of knowledge, skills, tools, and techniques to project activities to meet project requirements
project management institute
an international professional society for project managers
project management knowledge areas
project integration management, scope, time, cost, quality, human resource, communications, risk, procurement, and stakeholder management
project management office
an organizational group responsible for coordinating the project management functions throughout an organization
project manager
the person responsible for working with the project sponsor, the project team, and the other people involved to meet project goals
project portfolio management
when organizations group and manage projects as a portfolio of investments that contribute to the entire enterprise’s success
project sponsor
the person who provides the direction and funding for a project
servant leader
people using this approach focus on relationships and community first and leadership is secondary
stakeholders
people involved in or affected by project activities
transactional
this management by exception approach focuses on achieving goals or compliance by offering team members appropriate rewards and punishments
transformational
by working with others to identify needed changes, these leaders empower others and guide changes through inspiration
triple constraint
balancing scope, time, and cost goals
adaptive software development
a software development approach used when requirements cannot be clearly expressed early in the life cycle
agile
quick and coordinated in movement; a methodology based on iterative and incremental development, in which requirements and solutions evolve through collaboration
agile software development
a method for software development that uses new approaches, focusing on close collaboration between programming teams and business experts
champion
a senior manager who acts as a key proponent for a project
deliverable
a product or service, such as a technical report, a training session, a piece of hardware, or a segment of software code, produced or provided as part of a project
executive steering committee
a group of senior executives from various parts of the organization who regularly review important corporate projects and issues
functional organization structure
an organizational structure that groups people by functional areas such as IT, manufacturing, engineering, and HR
HR frame
a frame that focuses on producing harmony between the needs of the organization and the needs of the people
IT governance
the authority and control for key IT activities in organizations, including IT infrastructure, IT use, and project management
kill point
a management review that should occur after each project phase to determine if projects should be continued, redirected, or terminated; also called a phase exit
matrix organizational structure
an organizational structure in which employees are assigned both to functional and project managers
offshoring
outsourcing from another country
outsourcing
an organization’s acquisition of goods and services from an outside source
phase exit
a management review that should occur after each project phase to determine if projects should be continued, redirected, or terminated; also called a kill point
political frame
a. frame that addresses organizational and personal politics
predictive life cycle
a software development approach used when the scope of the project can be articulated clearly and the schedule and cost can be predicted accurately
project acquisition
the last two phases in a project (implementation and close out) that focus on delivering the actual work
project feasibility
the first two phases in a project (concept and development) that focus on planning
project life cycle
a collection of project phases, such as concept, development, implementation, and close out
project organizational structure
an organizational structure that groups people by major projects
scrum
the leading agile development methodology for completing projects with a complex, innovative scope of work
structural frame
a frame that deals with how the organization is structured (usually depicted in an organizational chart) and focuses on different groups roles and responsibilities to meet the goals and policies set by top management
symbolic frame
a frame that focuses on the symbols, meanings, and culture of an organization
systems
sets of interacting components working within an environment to fulfill some purpose
systems analysis
a problem solving approach that requires defining the scope of the system to be studied, and then dividing it into component parts for identifying and evaluating its problems, opportunities, constraints, and needs
systems approach
a holistic and analytical approach to solving complex problems that include using a systems philosophy, systems analysis, and systems management
systems development life cycle
a framework for describing the phases involved in developing and maintaining information systems
systems management
addressing the business, technological, and organizational issues associated with creating, maintaining, and modifying a system
systems thinking
a holistic view of an organization to effectively handle complex situations
agile methods
an approach to managing projects that includes an iterative workflow and incremental delivery of software in short iterations
artifact
a useful object created by people
burndown chart
a chart that shows the cumulative work remaining in a spring on a day by day basis
closing processes
formalizing acceptance of the project or project phase and ending it efficiently
daily scrum
a short meeting in which the team shares progress and challenges
executing processes
coordinating people and other resources to carry out the project plans and create the products, services, or results of the project or project phase
initiating processes
defining and authorizing a project or project phase
methodology
a description of how things should be done
product backlog
a single list of features prioritized by business value
product owner
the person responsible for the business value of the project and for deciding what work to do and in what order when using a scrum method
projects in controlled environments (PRINCE2)
a project management methodology developed in the UK that defines 45 separate subprocesses and organizes these into eight process groups
rational unified process framework
an iterative software development process that focuses on team productivity and delivers software best practices to all team members
scrum master
a person who ensures that the team is productive, facilitates the daily scrum, enables close cooperation across all roles and functions, and removes barriers that prevent the team from being effective
six sigma methodologies
DMAIC (define, measure, analyze, improve, control) is used to improve an existing business process, and DMADV (define, measure, analyze, design, verify) is used to create new product or process designs
sprint
a set period of time, normally two to four weeks, during which specific work must be completed and made ready for review when using scrum methods
sprint backlog
the highest priority items from the product backlog to be completed in a sprint
stakeholder register
a document that includes details related to the identified project stakeholders
user stories
short descriptions written by customers of what they need a system to do for them
balanced scorecard
a methodology that converts an organization’s value drivers to a series of defined metrics
business service management tools
tools that help track the execution of business process flows and expose how the state of supporting IT systems and resources affects end to end business process performance in real time
capitalization rate
the rate used in discounting future cash flow; also called the discount rate or opportunity cost of capital
change control board
a formal group of people responsible for approving or rejecting changes on a project
change control system
a formal, documented process that describes when an how official project documents may be change
configuration management
a process that ensures that the description of a project’s products are correct and complete
discount factor
a multiplier for each year based on the discount rate and year
discount rate
the rate used in discounting future cash flow; also called the capitalization rate or opportunity cost of capital
integrated change control
identifying, evaluating, and managing changes throughout the PLC
interface management
identifying and managing the points of interaction between various elements of a project
internal rate of return
the discount rate that results in an NPV of zero for a project
mind mapping
a technique that uses branches radiating from a core idea to structure thoughts and ideas
NPV analysis
a method of calculating the expected net monetary gain or loss from a project by discounting all expected future cash inflows and outflows to the present point in time
organizational process assets
formal and informal plans, policies, procedures, guidelines, information systems, financial systems, management systems, lessons learned, and historical information that can influence a project’s sucess
payback period
the amount of time needed to recoup the total dollars invested in a project, in terms of net cash inflows
project charter
a document that formally recognizes the existence of a project and provides direction on the project’s objectives and management
project integration management
processes that coordinate all project management knowledge areas throughout a project’s life, including developing the project charter, developing the preliminary project scope statement, developing the PM plan, directing and managing the project, monitoring and controlling the project, providing integrated change control, and closing the project
project management plan
a document used to coordinate all project planning documents and guide project execution and control
strategic planning
determining long term objectives by analyzing the strengths and weaknesses of an organization, studying opportunities and threats in the business environment, predicting future trends, and projecting the need for new products and services
analogy approach
creating a WBS by using a similar project’s WBS as a starting point
benchmarking
generating ideas by comparing specific project practices or product characteristics to those of other projects or products inside or outside the performing organization
bottom up approach
creating a WBS by having team members identify as many specific tasks related to the project as possible and then grouping them into higher level categories
decomposition
subdividing project deliverables into smaller pieces
joint application design
using highly organized and intensive workshops to bring together project stakeholders — the sponsor, users, business analysts, programmers, and so on — to jointly define and design IS
project scope management
the processes involved in defining and controlling what work is or is not included in a project
project scope statement
a document that includes at least a description of the project, including its overall objectives and justification, detailed descriptions of all project deliverables, and the characteristics and requirements of products and services produced as part of the project
prototyping
developing a working replica of the system or soem aspect of it to help define user requirements
requirements management plan
a plan that describes how project requirements will be analyzed, documented, and managed