Business and Professional Vocabulary

A collection of professional, business, and customer service terms based on the provided lecture transcript.

Differentiate

To show how something is different from something else.

Diminished

Made smaller, weaker, or less important.

Discourteous

Rude or not polite.

Dissatisfied

Not happy or pleased with something.

Eliminated

Removed or completely gotten rid of.

Empathy

Understanding another person’s feelings.

Entitled

Believing you deserve something or have a right to it.

Equip

To provide someone with the tools needed to do a job.

FIFO

“First In, First Out”; using or selling the oldest products first.

$80/20$ Rule

About $80\%$ of results come from $20\%$ of efforts.

ADA

Americans with Disabilities Act; protects people with disabilities from discrimination.

Alternatives

Other choices or options.

Assets

Valuable resources, property, or strengths.

Assumption

Something believed to be true without proof.

Brand Loyal

A customer who continues to buy and trust the same brand.

Berate

To criticize or speak angrily to someone.

Buying Motive

The reason a customer wants to buy something.

Compensation

Money or rewards given for work or services.

Complementary Products

Products that work well together.

Comprehensive

Complete and including everything important.

Confidentiality

Keeping information private.

Consistence

Being steady and reliable.

Counter an Objection

To respond to and overcome a customer’s concern.

Courteous

Polite and respectful.

Cross-Selling

Offering a customer for an additional related product.

Cues

Signs or signals that give information.

Customable

Able to be changed or personalized.

Customer Relationship

The connection between a business and its customers.

Defensive

Acting in a way that protects yourself when criticized.