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Eight distinct human values
Self-Direction
Stimulation
Hedonism
Achievement
Security
Conformity
Tradition
Benevolence
Individualistic cultures
Self Direction
Stimulation
Hedonism
Achievement
Collectivistic cultures
Conformity, Tradition, Benevolence, Security
Source:
A person or organization that has information to share with another person or group of people
Encoding:
Putting thoughts, ideas, or information into a symbolic form
Channel:
Facilitates communication between sender and receiver
Non personal channel or mass media
Personal channel or direction communication between two or more persons
Word of mouth
Buzz marketing
Viral Marketing:
Propagating marketing relevant messages with the help of individual consumers
Factors Affecting success: Message characteristics, individual sender or receiver characteristics, social network characteristics
Seeding:
Identifying and targeting influential consumers who can help spread a marketing message.
Receiver:
A person with whom the sender shares thoughts or information
Decoding:
Transforming and interpreting a message's meaning.
Persuasion Matrix:
Helps marketers see how each element of a persuasive message interacts with the audience to influence their attitudes and behaviors.
Direct Source:
Delivers a message and/or endorses a product or service
Indirect source
Draws attention to and enhances the appearance of an ad
Fear appeal
Evoke an emotional response to a threat and arouse individuals to take steps to remove the threat
Effective when the recipient is: Self confident and prefers to cope with dangers, a non user of the product
Protection Motivation Model
States that ads using fear appeals should give the target audience information on the:
- Severity of the threat
Humor appeal
Attract and hold consumers attention
Put consumers in a positive mood
Increase consumers liking of the ad and their feeling toward their product
Distract the consumer from counterarguing against the message
May wear out faster than serious appeals
Holistic Cognition
Common in East Asian cultures, this approach focuses on the broader context, relationships, and the interconnectedness of objects. It often embraces contradictions and change, emphasizing harmony within the environment.
Analytic Cognition
Predominantly seen in Western cultures, this style isolates objects from their surroundings, categorizes them, and applies formal logic and rules. It emphasizes individual attributes over contextual relationships
Western thinking
Based on formal logic and shared attributes
Eastern thinking
Based on relationship between objects
Americans view on brand extensions
Americans reject extensions that don’t “fit” with
characteristics of parent brand
Indians view on brand extensions
React more favorably to brand extension
Subcultures
Smaller segments within a culture, whose beliefs, values,
norms, and patterns of behavior set them apart from the
larger cultural mainstream
Social class
Homogeneous divisions in a society into which people sharing similar lifestyles, values, norms, understand behaviors can be grouped
Reference groups
Group whose presumed perspectives or values are being ed by an individual as the basis for his or her judgments, opinions, and actions
Situational determinants
Specific situation in which consumers plan to use the product or brand directly affects their perceptions, preferences, and purchase behaviors
New methodologies
Qualitive methods
Linguistic or historical perspective of communications
Examining the symbolic meaning of advertising and the facets of consumption
New insights
Leads to better understanding of:
• Cultural significance of advertising messages
• Influence of advertising images on society
Transmission model
says we transmit signals or messages over distance for the purpose of control
AIDA model
A model that depicts the successive stages a buyer passes through in the personal selling process, including attention, interest, desire, and action
Hierarchy of effects model
A model of the process by which advertising works that assumes a consumer must pass through a sequence of steps from initial awareness to eventual action
Innovation adoption model
A model that represents the stages a consumer passes through in the adoption process for an innovation such as a new product. The series of steps includes awareness, interest, evaluation trial, and adoption
Cognitive stage
Represents what the receiver knows or perceives about the particular product or brand
Affective stage
Receivers feelings or affect level for the particular brand
Behavioral stage
Refers to the consumers action toward the brand
Traditional response models
cognitive - affective - behavioral
Standard learning
Learn - feel - do
Dissonance/attribution
do - feel - learn
Low involvement
learn - do - feel
Success depends on:
Audiences interpretation
Cognitive responses
Thoughts that occur to individuals while reading, viewing, and/or hearing a communication
ELM stands for:
Elaboration Likelihood model
What is ELM?
ELM focuses on the way consumers respond to
persuasive messages, based on the amount and
nature of elaboration or processing of
information.
Focuses on the differences in the ways
consumers process and respond to persuasive
messages
• Attitude formation or change process
• Depends on the amount and nature of elaboration
that occurs in response to a persuasive message
• Elaboration likelihood is a function of:
• Motivation
• Ability
Persuasion matrix
Helps marketers see how each controllable element interacts with the consumers response process
Independent variables:
Controllable components of the communication process
Dependent variables
The steps a receiver goes through in being persuaded
Internalization
Adopting the opinion of a credible communicator and the belief that information from this source is accurate
Sleeper effect:
Persuasiveness of a message increases with the passage of time
Evaluative conditioning
Produces favorable attitudes by pairing objects with images or music of positive valence
Source Power
Source is capable of administering rewards and punishments to the receiver
Compliance:
receiver accepts a source persuasive influence and acquiesces of his or her position
Primary effect
Information presented first is most effective
Recency effect
Last arguments presented ae most persuasive
Conclusion drawing
Messages with explicit conclusions are more easily understood and effective in influencing attitudes
Comparative advertising
Directly or indirectly naming competitors in an ad
and comparing one or more attributes
Clutter
Amount of advertising in a medium
• All the nonprogram material that appears in the
broadcast environment
Qualitative media effect
Influence the medium
has on a message
• Image of the media vehicle affect reactions to the
message.
Effects of Mass Media
differences in information processing
• Self-paced—Readers process the ad at their own rate
and study it as long as they desire
• Newspapers, magazines, direct mail, and Internet
• Externally paced—Transmission rate is controlled by
the medium
• Radio and television
Disadvantages of Humor
Appeals
Harm recall and
comprehension
• Harm complex copy
registration
• Do not aid persuasion
in general
• Do not aid source
credibility
• Not very effective in
bringing about sales
Humor appeals
Attract and hold consumers’ attention
• Put consumers in a positive mood
• Increase consumers' liking of the ad and their feeling
toward the product
• Distract the consumer from counterarguing against
the message
• May wear out faster than serious appeals
• Wearout: Tendency of a commercial to lose effectiveness
when seen or heard repeatedly
Protection Motivation Model
States that ads using fear appeals should give the
target audience information on the:
• Severity of the threat
• Probability of its occurrence
• Effectiveness of a coping response
• Ease with which the response can be implemented