the scientific study of how we think about, influence, and relate to one another
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attribution theory
the theory that we explain someone’s behavior by crediting either internal or external factors
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fundamental attribution error
when you overemphasize internal factors and under emphasize external factors
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attitude
positive or negative feelings, beliefs, and behaviors to certain objects, people, and situations
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peripheral route persuasion
occurs when people are influenced by incidental cues, such as a speaker’s attractiveness
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central route persuasion
occurs when interested people focus on the arguments and respond with favorable thoughts
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foot-in-door phenomenon
the tendency for people who have first agreed to a small request to comply later with a larger request
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role
a set of norms about social position, defining how those in the position ought to behave
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cognitive dissonance theory
the theory that we act to reduce the discomfort we feel when two of our thoughts are inconsistent
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conformity
adjusting our behavior or thinking to coincide with group standard
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normative social influence
influence resulting from a person’s desire to gain approval or avoid disapproval
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informational social influence
influence resulting from one’s willingness to accept others’ opinions about reality
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social facilitation
improved performance on simple or well-learned tasks in the presence of others
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social loafing
the tendency for people in a group to exert less effort when pooling their efforts toward attaining a common goal than when individually accountable
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deindividuation
the loss of self-awareness and self-restraint occurring in a group situations that foster arousal
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group polarization
the enhancement of a group’s beliefs after discussing them with like-minded others
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groupthink
when a group of people make decisions or actions that are irrational or dysfunctional as a result for desired harmony within the group
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culture
the enduring behaviors, ideas, attitudes, values, and traditions shared by a group of people and transmitted from one generation to the next
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norm
an understood rule for accepted and expected “proper” behavior
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prejudice
negative attitude toward a group and its members. Usually involve stereotyped beliefs, negative feelings, and discriminations (unconscious level)
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stereotype
a generalized belief about a group of people
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discrimination
unjustifiable negative behavior toward a group and its members
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just-world phenomenon
the tendency for people to believe the world is just and that people therefore get what they deserve and deserve what they get
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ingroup
people with whom we share a common identity
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outgroup
those perceived as different or apart from our ingroup
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ingroup bias
the tendency to favor our own group
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scapegoat theory
when a person or group is unfairly blamed or targeted for problems or issues that are not their fault
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other-race effect/cross-race effect/own-race bias
the tendency to recall faces or one’s own race more accurately than faces of other races
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aggression
any physical or verbal behavior intended to hurt or destroy
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frustration-aggression principle
the idea that people sometimes become aggressive or hostile when they are prevented from achieving a goal or fulfilling a need
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social script
culturally modeled guide for how to act in various situations
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mere exposure effect
the phenomenon that repeated exposure to novel stimuli increases liking of them
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passionate love
an intense and often overwhelming feeling of attraction and affection towards another person
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companionate love
type of love that is characterized by feelings of warmth, comfort, and emotional closeness toward another person
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equity
the principle of fairness that is often applied in relationships to ensure that each person is treated fairly
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self-disclosure
the act of revealing personal information about oneself to others
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altruism
the act of helping others without expecting anything in return
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bystander effect
the tendency for any given bystander to be less likely to give aid if other bystanders are present
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social exchange theory
people make decisions about relationships and social interactions based on a cost-benefit analysis
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reciprocity norm
an expectation that people will help, not hurt, those who have helped them
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social-responsibility norm
an expectation that people will help those needing their help
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conflict
a perceived incompatibility of actions, goals, or ideas
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social trap
a situation in which people or groups are drawn toward actions that are in their best interest in the short term, but lead to negative outcomes for everyone involved
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mirror-image perceptions
the phenomenon in which two groups or individuals hold opposing views of each other, often based on stereotypes and assumptions (politics)
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self-fulfilling prophecy
a belief or expectation about a person or situation leads to behaviors that ultimately cause that belief or expectation to come true
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superordinate goals
shared goals that override differences among people and require their cooperation
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Graduated and Reciprocated Initiatives in Tension-Reduction (GRIT)
a strategy that involves making small, conciliatory gestures towards an adversary in order to reduce tension and promote cooperation