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25 Terms

1
What does the speaker emphasize about noticing anomalies in surroundings?
Being aware of anomalies can help monitor for potential issues, even in unexpected settings.
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2
Why is it important to stick to due dates in class?
Sticking to due dates helps ensure that everything will be fine and aligned with the lecture content.
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3
What is the total point value of the class mentioned in the lecture?
The class is out of a total of 1000 points.
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4
What is the significance of statistical process control in lean quality management?
It helps with measuring and maintaining standards of quality in processes.
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5
What are two key focus areas in managing processes?
Managing quality and refining processes.
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6
What should students do to ensure they understand which topics they need to study more?
Utilize resources like SmartBook to assess their understanding of each chapter.
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7
What does quality control in services measure compared to products?
Quality control in services evaluates aspects like customer satisfaction and service consistency, while products check for design and functionality.
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8
What are prevention costs in the context of quality?
Activities aimed at preventing defects or issues in products or services.
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9
According to the lecture, what is a major aspect of quality related to customer perception?
Perceived quality is crucial; even great products can suffer if customers perceive them as low quality.
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10
What does TQM stand for?
Total Quality Management.
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11
What is the main goal of continuous improvement?
To make ongoing enhancements to existing processes rather than implementing large scale changes.
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12
What are lean systems focused on eliminating?
Waste, to make processes more efficient.
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13
What is the significance of identifying hard questions on exams?
It encourages students to slow down and analyze those questions carefully.
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14
What is an example of a process an individual might assess in their daily life?
Evaluating their routine to see what leads to stress or trouble in completing tasks.
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15
How does the lecture define yield rate?
Yield rate refers to the percentage of products that meet quality standards out of the total produced.
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16
What does the speaker suggest to do after each exam?
Review the past exam analytics to understand and learn from missed questions.
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17
What is the key to managing stress according to the lecture?
Planning and organizing time effectively to avoid last-minute rushes or issues.
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18
What is meant by 'Just-in-time' delivery as mentioned in the lecture?
Delivering products right at the time they are needed, minimizing excess inventory.
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19
In process management, why is understanding variance important?
Understanding variance helps manage quality and predict outcomes in business processes.
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20
What is 'Total Productive Maintenance'?
A proactive approach to maintenance that anticipates equipment needs before failures occur.
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21
What concept emphasizes that quality extends beyond just the company itself?
Quality of supply; it encompasses suppliers and customer requirements.
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22
What is one key difference between maximum capacity and effective capacity in production?
Maximum capacity is the fastest possible output, while effective capacity is the optimal rate of production without causing overexertion or waste.
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23
What is the primary role of analytics in managing operational processes?
Analytics are used to monitor performance and identify areas for improvement in business operations.
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24
What is the purpose of statistical process control in quality management?
To measure and control processes to ensure a consistent quality of products or services.
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25
What does the lecture suggest as a strategy for studying effectively?
Conduct self-assessments to identify strengths and weaknesses in understanding course material.
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