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When communicating professionally with clients, what is the BEST approach? (A. Use slang B. Be polite and respectful C. Ignore tone D. Use abbreviations)
B
Which action follows proper software licensing rules? (A. Sharing software freely B. Installing on unlimited devices C. Using within license terms D. Uploading online)
C
What is an example of ethical behavior in IT? (A. Sharing passwords B. Charging correctly for services C. Ignoring policies D. Copying software)
B
What does confidentiality mean? (A. Sharing info B. Protecting sensitive data C. Ignoring rules D. Posting online)
B
What should you do if you make a billing error? (A. Ignore it B. Fix it honestly C. Hide it D. Blame others)
B
Which is professional communication? (A. Slang B. Respectful tone C. Rude behavior D. Ignoring clients)
B
What is copyright? (A. Free use B. Legal ownership C. Sharing files D. Downloading media)
B
Which is illegal? (A. Buying software B. Pirating software C. Updating software D. Backing up files)
B
What is workplace policy? (A. Optional rule B. Required guideline C. Suggestion D. Personal choice)
B
What is professionalism? (A. Being rude B. Acting responsibly C. Ignoring rules D. Breaking laws)
B
What number system is base 2? (A. Decimal B. Binary C. Hexadecimal D. Octal)
B
What is decimal 10 in binary? (A. 1010 B. 1001 C. 1111 D. 1100)
A
What is binary 1010 in decimal? (A. 8 B. 10 C. 12 D. 14)
B
What is hexadecimal F in decimal? (A. 14 B. 15 C. 16 D. 13)
B
What is 1 byte equal to? (A. 4 bits B. 8 bits C. 16 bits D. 32 bits)
B
What does CPU stand for? (A. Central Process Unit B. Central Processing Unit C. Computer Processing Unit D. Control Unit)
B
What is hardware? (A. Programs B. Physical parts C. Data D. Code)
B
What is software? (A. Hardware B. Programs C. Storage D. Output)
B
What is a network? (A. Single device B. Connected computers C. Storage D. Software)
B
What is a client? (A. Server B. Device requesting service C. Router D. Cable)
B
What does CPU do? (A. Stores data B. Processes instructions C. Displays output D. Connects network)
B
What type of memory is temporary? (A. SSD B. RAM C. HDD D. ROM)
B
Which device connects to a network? (A. GPU B. NIC C. PSU D. RAM)
B
What does a router do? (A. Prints B. Routes data C. Stores data D. Displays output)
B
Which device sends data to all devices? (A. Switch B. Hub C. Router D. Firewall)
B
What is a switch? (A. Broadcast device B. Directs data C. Storage D. CPU)
B
Which printer uses toner? (A. Inkjet B. Laser C. Impact D. Dot matrix)
B
What is an input device? (A. Monitor B. Keyboard C. Printer D. Speaker)
B
What is an output device? (A. Mouse B. Monitor C. Keyboard D. Scanner)
B
What is a server? (A. Personal PC B. Provides services C. Input device D. Output device)
B
What does OS stand for? (A. Output system B. Operating system C. Open software D. Online service)
B
What does an OS do? (A. Hardware only B. Manages system C. Stores data D. Prints files)
B
Which is spreadsheet software? (A. Word B. Excel C. Chrome D. Paint)
B
Which is word processing software? (A. Excel B. Word C. Access D. PowerPoint)
B
Which is database software? (A. Word B. Access C. Paint D. Chrome)
B
Which is presentation software? (A. Excel B. PowerPoint C. Word D. Access)
B
What is email etiquette? (A. Slang B. Professional tone C. Caps lock D. Ignoring grammar)
B
What is a browser? (A. CPU B. Internet tool C. Storage D. Printer)
B
What does utility software do? (A. Gaming B. Maintenance C. Printing D. Networking)
B
What is antivirus? (A. Storage B. Security software C. CPU D. Monitor)
B
What is LAN? (A. Wide network B. Local network C. Wireless device D. Server)
B
What is WAN? (A. Small network B. Wide network C. Local device D. Router)
B
What is TCP/IP? (A. Storage B. Protocol C. Device D. Software)
B
What does DNS do? (A. Assign IP B. Translate names C. Send email D. Store data)
B
What does DHCP do? (A. Translate B. Assign IP C. Store data D. Encrypt data)
B
What is a VPN? (A. Storage B. Secure connection C. Printer D. CPU)
B
What cable is Ethernet? (A. HDMI B. USB C. Cat5e D. VGA)
C
What is Wi-Fi? (A. Wired B. Wireless C. Storage D. CPU)
B
What is DSL? (A. Storage B. Internet method C. CPU D. Software)
B
What is topology? (A. Shape of network B. Storage C. CPU D. Software)
A
What is physical security? (A. Password B. Protect hardware C. Antivirus D. Encryption)
B
What is logical security? (A. Locks B. Software protection C. Hardware D. Cable)
B
What is malware? (A. Hardware B. Harmful software C. Storage D. Cable)
B
What is encryption? (A. Delete B. Secure data C. Copy D. Format)
B
What is backup? (A. Delete B. Copy data C. Encrypt D. Share)
B
What is phishing? (A. Fishing B. Scam email C. Storage D. Hardware)
B
What is firewall? (A. Storage B. Security system C. CPU D. Output)
B
What is spyware? (A. Speed tool B. Tracking software C. Storage D. CPU)
B
What is ransomware? (A. Free software B. Locks data C. Storage D. CPU)
B
What is authentication? (A. Login verify B. Delete data C. Print file D. Store data)
A
Which command tests connectivity? (A. ping B. dir C. copy D. del)
A
Which command shows IP? (A. ping B. ipconfig C. netstat D. tracert)
B
Which port is HTTP? (A. 21 B. 25 C. 80 D. 443)
C
Which port is HTTPS? (A. 80 B. 443 C. 21 D. 25)
B
Which protocol sends email? (A. FTP B. SMTP C. DNS D. TCP)
B
Which protocol transfers files? (A. HTTP B. FTP C. SMTP D. DNS)
B
Which layer uses IP? (A. Transport B. Network C. Physical D. Session)
B
Which layer uses MAC? (A. Network B. Data link C. Transport D. Physical)
B
Which device uses IP routing? (A. Switch B. Router C. Hub D. NIC)
B
Which is volatile memory? (A. SSD B. RAM C. HDD D. ROM)
B