RAISING CANES CERTIFIED TRAINER

If a customer asks for our condiments like salt, pepper, sweetener, or hot sauce, we give them ___ of each unless a different amount is requested.

2

All lemonade refills are given a new _____.

Cup

All crew members who deliver curbside orders must wear a __________.

Safety vest

If a customer is waiting _____ minutes or longer, we need to explain our Cook to Order system and how much longer it will be.

4

We ______ bag jugs.

double

We use a tray when there are at least how many platters?

3

When handing out Takeout items, we need to ask the customer if they would like any _______.

Ketchup

2 Three fingers, 2 Box combos, 1 Caniac -How many napkins and ketchup?

11 napkins, 6 ketchup

When handing out bagged orders to customers, the Canes logo needs to be facing ________.

The customer.

We give a drink carrier for mobile orders with ______ or more drinks.

2

We offer the customer a drink carrier if they have a takeout order that has _____ or more drinks.

3

Use the scoop to fill the cup with _____ ice up to the _____

2/3, sunglasses

When a customer asks for tap water, we give them a ____ cup.

Crew

One of the primary tasks for expo crew member is to help make ____ and hand out _____ for customers if there is no food to expo.

Lemonade, Prepped cups

Does a kids combo all by itself need to be put into a Canes bag for takeout?

No

Lot checks are completed during _____ hours, only.

Daylight

We check our restrooms every ____ minutes.

15

We always replace trash bags when the trash is more than ____.

2/3 full

In all positions at Canes, we need to remember to wash our hands every time we ___ tasks.

Change

S.A.U.C.E is a Canes Customer Service Approach. What does each letter stand for?

Smiling, Attentive, Unique, Courteous, Enthusiastic

At Canes we follow a specific order of operations. The list of priorities are these 4 items, in order.

Customers, Clean, Stock, Prep

Add a ___ to the top of the embossed tailgate lid.

Caution Hot Sticker.

When building a tailgate, allow the bird to steam for ____ before putting the lid on.

2.5 minutes

Bulk orders of fries ___ or more can be portioned in a tailgate pan. Not to exceed ____ orders.

5,7

A Caniac combo with no slaw, extra fries gets how many ounces of fries?

8

In a tailgate pan, the ____ side of the liner faces up.

Shiny

Take out 3 fingers combo, no toast, extra slaw. Sauce and slaw go where?

Separate in a clamshell

You can put up to ___ pieces of toast in a Caniac box.

9

You can put up to _____ pieces of toast in a tailgate pan.

13

How many Canes Sauce on a 50-Fingers Tailgate?

16 or 22oz cup

What substitutions can be made on a kids combo?

None

The 3 P's are:

Portion, Placement, Presentation

Take out 3 finger combos, no toast, extra fries. Fries and sauce go where?

Fries on right, sauce on bridge

The Caniac combo gets how many ounces of fries?

5 ounces

We only shingle if there are ___ or more canes sauces?

2

How many Canes sauce in a 75 Finger tailgate?

25 or a 32 oz cup

The Box Combo gets how many ounces of fries?

4

Canes sauce can be subbed in any item but subbed out for only what?

Honey mustard

An order of a la carte fries is how many ounces?

5

The kids meal gets how many ounces of fries?

2 ounces

How many Canes Sauce in a 100 Finger tailgate?

33 or Two 22 oz cups

A Box Combo with no slaw, extra fries gets how many ounces of fries?

6 ounces

If a sandwich combo on a platter was on a clock, where would the fries be located?

At 9

When taking orders, we must ensure we ____ the full order and mention the ____.

Repeat and total

A major shortage/overage is anything ____ or above.

$25

A minor shortage/overage is anything from ___ to ___

$3 to $24.99

Your drawer is expected to be within ___ +/-

$3

We leave the cash on top. of the register until we've given them back their ____.

Change

All customers at the front counter should receive at least how many thank you's?

2

We mark $20 bills larger with a _______ ___.

Counterfeit Pen

We never leave the ____ screen open when not taking orders.

POS

When do we prepare the drink cups or lemonade?

After the payment

A crew member must be always at the ____ to welcome the customers.

Front counter

The bottom of the bird house should be cleaned as needed, but at least how often?

Every hour.

If we are Cook or Order during slow periods, meals can take up to ___ minutes.

6

At the boards cooler, everything need to be below the ____ of the cold well.

Top edge

On the sandwich, point the liner toward the ____ of the platter/to go container.

Bottom right

We need to _____ the narrow ends of the chicken fingers on the sandwich.

Alternate

List 5 enemies of oil:

Air, Heat, Moisture, Chemicals, Food Particles

We should never have more than this many fries in a fryer basket?

1/2 bag

What is the ideal amount of time to marinade bird?

24 hours.

When handling fries, we treat them like _____ because they are brittle and break easily.

Eggs

Loose breading can be caused by four different reasons, name 2 of them.

Old batter, Not draining marinade, Too long in bird house, Not cooked long enough.

Do we do quality checks prior to wasting bird and fries?

NO

After initially fry salting, fries should be turned over and ____ again.

Salted

If the box combos was a clock, where do all the items go?

Sauce at 9, Slaw at 10, Bird at 6, Fries at 12, Toast at 3

Bird in the bird house is good for how long?

6 minutes

We sauce on both sides of the toasted sandwich bun starting in the ___ and spiraling to the ____. n

Middle, Edges

We will not serve bird with a bald spot bigger than a _____.

Dime

Fries in the bird house are good for how long?

3 minutes

The fork should read ONE LOVE from ____ to ____.

Left, Right

When we say "high salt" the height should be at least to your ____.

Shoulder

The folder liner needs to cover ____ of the sandwich.

50%, half

How high do we fill the sauce squeeze bottle?

3/4 full

Loose breading/breading falling off is caused by what?

Old batter/ Not cooked long enough/ Too long in the bird house.

How often do we change out our pans when boards are split?

Every 4 hours

How often do we change out the grates in the bird house?

4 hours

The ___ side of the lettuce should be facing up.

Shiny

We salt fries ____ after coming gout of the fryer so the salt ____.

Immediately, Melts

How often do we replace the saltshaker lid with a clean lid?

Every 2 hours

The initial flouring process must take less than ____.

45 seconds

When the windows get smudged or dirty, clean them with ___ and paper towels. Never set the cleaner on the ____.

All purpose cleaners (Spic n Span), counter

The bird sink water should be ____, then add 1 pump of Dawn pot and pan detergent. Be sure to place a ___ in the bird sink.

110 degrees, towel

Target raw weight range for bird is ____.

1.3 to 2.3 oz

Bulk marinade waters must cool for at least_____ hours before adding Bird or until 41 degrees or below.

6

The three stages of dropping bird are:

Flour, Drop, Cook

During medium volume, our CTF needs to have ____ and ____ drops to stay slightly ahead of the orders on boards.

Small, Frequent

Ice baths can only be used up to ____ before closing.

1 hour

After the bird shake, we are looking of the ___ and ___ of the bird to change prior to rolling it.

Color, Texture

Significant bald spots are generally due to?

Baskets overcrowded or not properly shaking/rolling.

We shake off excess flour in a ____ motion.

Downward

How many tenderloins does one chicken have?

2 tenderloins

What is the raw length minimum for bird?

4.5 inches

We change batter for any three reasons:

After 4 buckets. The batter has a pink tin and is water. When crust of bird becomes flaky and brittle, and breading has a light color.

When completing the 3 finger check we are looking for:

Firmness, Crust Integrity, Color, Consistency, Temperature

The ____ sets the cook times for bird.

Bird Matrix

We roll bird for drops larger than ____ fingers.

20

Once the bird is done, lift the basket and drain the excess oil for ____.

1-2 seconds

Cook to order is when we have less than ____ customer(s) per minute.

1

When dropping bird, after ____ seconds have passed you need to switch to a new basket.

45 seconds