Comprehensive Shift Leadership and Food Safety Procedures in Hospitality

What are the main responsibilities of a Shift Lead?

Customer Satisfaction, Employee Performance, Food Safety

What is the purpose of the FSA?

Food Safety Audit to ensure compliance with food safety standards.

What temperature should food be at when using a thermometer?

32° F (+/- 2°)

What does RGS stand for?

Running a Great Shift

What is the significance of the '4 T's' in food preparation?

They represent the steps: Tap, Track, Touch, Tag.

What is the goal for window time during peak hours?

90 seconds from 11-2 M-F.

What should be done during a shift huddle?

Discuss goals, tasks, and what needs to be done.

What is the purpose of the Buddy System during closing?

To ensure safety by having one person watch while others leave.

What are the steps in the 4 Step Training method?

Prepare, Show + Tell, Guided Practice, Follow Up + Feedback.

What does the acronym SWS stand for?

Speed with Service.

What is the target for food temperature during opening?

40° in the morning.

What is the purpose of the Dynamic Discussion?

To address and fix specific workplace issues.

What does the Stop Light Report indicate?

It color codes performance against goals: red, yellow, green.

What is the importance of the TRED board?

It tracks team recognition and performance.

What should be done if there is an injury on shift?

Follow the injury flow chart and contact 911 or medcore.

What is the maximum shelf life for carryover food?

It must be at least half its shelf life before closing.

What is the goal for food service time at the window?

70 seconds or better than the previous week.

What does the term 'Calibrating a thermometer' refer to?

Adjusting the thermometer to ensure accurate readings.

What is the purpose of the Cashier drawer accountability?

The cashier is responsible for counting and verifying their drawer.

What does the term 'Inventory Control' refer to?

Managing food stock levels and ensuring proper food certification.

What is the process for closing carryover food?

Use false bottoms, double bag, and ice bath to maintain temperature.

What is the goal for the Supreme program?

To track and improve performance metrics.

What should be included in the Top 5 checklist for daily operations?

Review key metrics, business overview, operations performance, customer experience, and training.

What is the refund policy for customers?

Must have a receipt; anything over $25 requires approval.