Communication Chapter 1 PA

Communication =

Messages + Meaning + Relationships

Encoding =

Create

Decoding =

Interpret

Feedback =

Response

Canned Plan =

Mental library

Script =

Specific words/actions

5 Settings:

Intrapersonal → Interpersonal → Small Group → Public → Mass

3 Noises:

External → Internal → Semantic

3 Communication Processes:

Production → Interpretation → Coordination

5 Ethical Principles:

Honesty → Integrity → Fairness → Respect → Responsibility

Competence:

Motivation + Knowledge + Skill

4 Types of CA:

Trait-like → Audience-Based → Situational → Context-Based

Improvement Plan:

Problem → Goal → Procedure → Measurement

☐ Communication

the process through which we express, interpret, and coordinate messages with others

☐ Message

The verbal utterances, visual images, and nonverbal behaviors used to convey thoughts and feelings

☐ Encoding

The process of putting our thoughts and feelings into words and nonverbal behaviors

☐ Decoding

The process of interpreting another’s message

☐ Feedback

Reactions and responses to messages

☐ Canned plan

A “mental library” of scripts each of us draws from to create messages based on what worked for us in the past or that we have heard or used numerous times in similar situations

☐ Script

an actual text of what to say and do in a specific situation

☐ Physical context

A communication encounter's location, environmental conditions (temp, lighting, noise level), distance between communicators, seating arrangements, and time of day

☐ Social context

The nature of the relationship that exists between participants

☐ Historical context

The background provided by previous communication episodes between the participants that influence understandings in the current encounter

☐ Psychological context

The mood and feelings each person brings to a conversation

☐ Cultural context

The beliefs, values, orientations, underlying assumptions, and rituals that belong to a specific culture

☐ Intrapersonal communication

The interactions that occur in a person's mind when he or she is talking with himself or herself

☐ Small-group communication

3-20 people who come together for the specific purpose of solving a probllem or arriving at a decision

☐ Public communication

One participant, the speaker, delivers a message to a group of more than 20 people

☐ Mass communication

Communication that is delivered by individuals and entities through mass media to large segments of the population at the same time

☐ Message interpretation

The steps you take when you try to understand a message

☐ Interaction coordination

The actions each participant takes to adjust their behavior to that of their partner

☐ Channel

The route traveled by the message and the means of transportation

☐ External noise

Sights, sounds, and other stimuli that draw peoples attention away from the message

☐ Internal noise

Thoughts and feelings that compete for attention and interfere with the communication process

☐ Semantic noise

Distractions aroused by certain word choices that take attention away from the main message

☐ Trust

The extent to which partners rely on, depend on, and have faith that their partners will not intentionally do anything to harm them

☐ Control

The degree to which one participant is perceived to be more dominant or powerful

☐ Intimacy

The degree of emotional closeness, acceptance, and disclosure in a relationship

☐ Ethics

set of moral principles that may be held by a society, a group, or an individual

☐ Integrity

Maintaining consistency between what we say we believe and what we do

☐ Communication competence

The impression that communicative behavior is both appropriate and effective in a given situation

☐ Credibility

A perception of a speaker's knowledge, trustworthiness, and warmth

☐ Social ease

Communicating without appearing to be anxious or nervous

☐ Communication apprehension

Fear or anxiety assoiciated with real or anticipated communication with others