Backbase Fundamentals and iOS Mobile App Development

Flashcards from Backbase training materials, covering product overviews, way of working, architecture, and iOS mobile app development essentials.

What are the core products offered by Backbase?

An introduction to the Backbase Product Products include Digital Banking (Retail, Business and Wealth), Digital Onboarding and Lending, Digital Assist, Digital Engage, and the Engagement Banking Platform.

Digital Onboarding and Lending are based on the _ platform.

Customer Flows

How does Backbase's Engagement Banking Platform (EBP) enhance digital banking?

Optimizes interactions across channels and business lines for Financial Institutions, enabling a unique digital banking experience with a quick time to market.

What is Backbase’s Digital Banking solution?

A comprehensive solution for running a digital bank, supporting digital transformation across all lines of business.

What do Theming options enable banks to do?

Reflect their brand and values while ensuring consistent user experiences across channels.

What do Configuration Capabilities enable banks to do?

Enables banks to customize customer experiences by defining data visibility, UI components, and user journeys.

What capabilities are included by default in the Digital Banking Retail Standard Bundle?

Account Statements, Accounts & Transactions, App Foundation, Authentication, Card Management, Contacts, Financial Insights, Loan Servicing, Messages, Notifications, Payments, Places, Pockets, Stop Checks, User Enrolment and User Self Service, and Bill Pay (USA only).

What does Backbase provide for customers in Retail Banking?

Provides Retail Banking journeys that include essential banking capabilities, as well as beyond banking features.

What does Backbase’s Business solution offer?

Offers seamless digital experiences, easy to use, compliant, secure, and customizable.

What Business Banking journeys does Backbase provide?

From bill payments and payroll to invoicing and card management.

What does Backbase's Digital Banking Wealth Management solution enable?

Enables rapid delivery of end-to-end digital wealth management for clients and employees.

In Digital Onboarding, what do 'onboarding' and 'origination' refer to?

Signing up new customers, and origination refers to product origination, such as activating a new card, account, or loan.

What is Backbase’s Digital Onboarding designed to do?

Optimize the customer experience, scale operations, and maximize the business agility of financial institutions.

What are the three core functions of Backbase Digital Onboarding?

Flow Engines, Flows, and Journeys

What is the composition of Customer Flows in Digital Onboarding?

Customer Flows are end-to-end onboarding and origination processes composed of building blocks called Journeys.

What are the two categories of Customer Flows offered by Backbase?

Retail Flows and Business Flows

What are the benefits of using Backbase's Digital Lending solution?

Digital Lending is designed to provide a fast and frictionless customer experience that boosts conversions while lowering costs for financial institutions.

What are the core functions involved in Backbase’s Digital Lending?

Flow Engines, Customer Flows, and Journeys.

What are the two main categories of Customer Flows in Digital Lending?

Retail and Business Flows

What is the primary goal of Backbase's Digital Assist product line?

Digital Assist aims to solve issues for front-office Customer Support Representatives (CSRs) and back-office Bank Administrators.

What apps are contained in the Digital Assist product line?

Employee and Case Manager apps.

For whom is Case Manager designed?

Designed for bank employees responsible for monitoring and participating in customer journeys.

What does Backbase's Digital Engagement solution help Banks and Credit Unions to do?

To provide best engagement experiences to their customers and marketing teams through campaigns, announcements, and innovative capabilities.

What four parts make up the Backbase Engagement offering?

Engagement App, Engagement Channels, Engagement Services, and Engagement Preferences

What is the Engagement App?

The Engagement App is a productized application built around core customer support journeys.

What is the aim of the Engagement App?

To empower marketing teams by facilitating their day-to-day operations.

What are the two packages of the Engagement App?

Essential and Premium

What is the Engagement Banking Platform (EBP)?

The Backbase Engagement Banking Platform (EBP) is the foundation for every Backbase solution.

Backbase's platform is similar to platforms like___.

Shopify and Uber Eats.

What are some major capabilities provided in the Engagement Banking Platform (EBP)?

Foundation Capabilities, Identity & Access Capabilities, Design System (Web & Mobile), and Flow Platform and Services

What is the relationship between BaaS and ModelBank to Backbase products?

BaaS and ModelBank are not independent products, but rather specific and opinionated implementations of our products.

What does Backbase as a Service (BaaS) consist of?

A set of products and services that are part of Backbase’s cloud-based services model aimed at providing financial institutions with instant execution power.

What is ModelBank?

A functioning web and/or mobile application that utilizes the pre-existing, out-of- the-box functionalities of the Backbase Software without customizations, working end-to-end on a BaaS stable environment.

What are the benefits of using the Estimation Framework in the sales/quoting phase?

Provides clear and uniform approach to create implementation estimations providing transparency, speed, and risk mitigation.

What happens during the internal team readiness phase?

During this phase we make sure that information is transferred about the customer from Sales to the Customer Success and the core team.

What happens during Onboarding workshops?

To leverage ModelBank as much as possible which brings value to the customer faster.

What is needed as a deliverable from the CXO workshop?

After these workshops, the team and the customer must agree on the subfeatures to adopt, build, and push after the Go-live and must agree on the brand visualiser parameters for theming the Modelbank.

The goal of this phase is to build all____.

Additional functionality and integrations requested by the customer.

The goal of this phase is to____.

Ensure the system is ready for release by making sure system integration and user acceptance testing are done.

What is Way of Working based on?

Way of Working is based on leveraging ModelBank.

What is Way of Working?

Helps deliver value faster, understand the final solution better, spend fewer person-hours, make better estimations, and rely on a consistent process.

What is the purpose of Architecture 101?

Architecture 101 introduces a technical perspective of the Backbase Platform to understand roles and how it all ties together.

What does BaaS (Backbase as a Service) consist of?

Consists of a set of products and services that are part of Backbase’s cloud- based services model aimed at providing financial institutions with instant execution power.

What is Backbase?

A functioning web and/or mobile application that utilizes the pre- existing, out-of-the-box functionalities of the Backbase Software without customizations, working end-to-end on a BaaS stable environment.

Backbase offers different SDK (Software dev kit) for_.

Web, Mobile and Service

What responsibilities the Front end and Back end teams have in the technical architecture perspective?

Provide Mobile and FE apps - developers develop functionality, visual appearance and user experience and BE systems provide set APIs to interact with back end systems.

Goal of the design system

It standardizes the approach to components across our experiences with a clear emphasis on best practices.

How IAM services are useful.

Helps developers authenticate and authorize users for BE data.

What are two development approaches backend (

Direct Integration and Banking Services

What two perspectives does flow has?

Flow has customer flow used for the application the customer will interact with while going through the flow plus a case manager used by employees to monitor the path.

What is the flow platform?

The technology powering our Digital Sales Offerings, accelerates the development of onboarding and origination flows

What BPMN platform does.

Provides businesses with the capability of understanding their internal business procedures in a graphical notation

Flows service are:

Is the building block that a developer can use to build resulting flow.

How can foundation services be described?

Are services, used in the main Generic purposes for the platform.

How developers are using SDK?

Help developers in development for web and mobile providing functionalities.

System Engineers is responsible for:

It is building the pipelines that deliver the developer’s code to the live environments.

CI used for:

This is the strategy how a developer can integrate their code into the mainline continuously.

What is the definition of Quality Assurance?

Quality assurance is a continuous process of identifying weaknesses and errors in a developed application or software and implementing relevant mitigation measures.

How QA roles help in mobile application projects?

Are to discover undetected bugs and defects and helps by controlling the potential failures and applying independent vision to find those.

What is Backbase?

The sharing data across devices can be used in same process.

What is Backbase latest architecture?

The Journeys architecture is to build a BB powered mobile application.

In Journey architecture what concepts have been removed:

That the widget, the experience Manages, pub/sud navigations pattern and the extend are no longer existing because are not needed.

In BB production what is Adopt Strategy?

It the most and recommend way to use BB product to take advantage product configuration.

What can a developer do extend the custom navigation journeys in the projects?

Create set up configuration and then create a custom journey.

The common BB mobile applications base for all is:

Is combination of the design system and the mobile SDKs. to work in journeys.

How BB journey helps to mobile application team?

are like pre build building in a logical way, that help users to have good end to end process to complete the entire user interaction with the application.

What does designer system help in big manner:

It to help projects in process of branding to the application with unique view and feel provide a Tailored good user interaction, but also the development teams has a way to be connected and develop to make more quick development.

BB Mobile capabilities are:

Networking, Storage and Rendering help in process for different platforms.

Is mobile design system

Has the objective to create multiple mobile application with quick development of product and have unique feel and touch.

The component that help to BB design system are:

Atom, molecules, organisms, template pages

What is atoms in BB design system?

They are the smallest components you can find, serve as the foundation of Building.

What steps a developer has to take to work in BB mobile projects:

Run terminal command to install plugin, add repositories needed, change correct configuration and validate authentication.

What the BB mobile architecture provides to make new components:

Allows to replace the current logic to use in use case or the UI.

What is the custom configuration.

It provides some logic to inject custom the use of the BB mobile journey to work.

What does employee app allows:

Allows bank employee to not only assist customers with this banking needs but also engage with them.