Safety Management - lecture 3 (rijtjes)

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5 Terms

1
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Important quality management concepts

  • Quality

  • Quality management system

  • Interested parties

  • Support

  • Context of an organisation

2
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Aspects of quality management

  • Management

  • Planning

  • Assurance

  • Control

  • Improvement

3
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7 principles of quality management

  1. Customer focus

  2. Leadership

  3. Engagement of people

  4. Process approach

  5. Improvement

  6. Evidence-based decision-making

  7. Relationship management

4
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PDCA cycle

  • Plan

  • Do

  • Check

  • Act

5
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10 chapters of ISO 9000

  1. Scope

  2. Normative references

  3. Terms & definitions

  4. Context of organisation

  5. Leadership

  6. Planning

  7. Support

  8. Operation

  9. Performance evaluation

  10. Improvement