Exam Practice 4: Operational Procedures

A company uses a control that reminds users when logging in to the company’s device of the current software version. What is this control called?

answer

Assigned users

Knowledge base

Splash screen

Acceptable use policy

correct: Splash screen

• Splash screen – A window showing an image, logo, and software version when an app starts.

• Knowledge Base (KB) – Repository of FAQs and troubleshooting articles for self-service support or technician reference.

• Assigned users – Hardware or software resources linked to individual user accounts.

• Acceptable Use Policy (AUP) – Rules defining how a service or resource can be used.

A user notices that their device has a leaking component and needs to take careful measures to minimize any risk and discard the approved component at the proper waste facility. Which of the following disposal is this?

answer

Device

Fuse

Battery

Toner

A new AI tool has produced an output that is wrong and is not based on the data set or facts that the tool was trained on. Which of the following terms describes this issue?

Bias

NLP

Hallucinations

Accuracy

• CORRECT → Hallucinations – AI provides outputs that are incorrect and not based on its training data or facts.

• Bias – AI reflects bias present in its training data, producing skewed or unfair outputs.

• Accuracy – Measures how correct or precise the AI’s outputs are.

• NLP (Natural Language Processing) – Allows AI to process and understand human language, including voice inputs.

A technician uses a backup configuration that reflects how much lost work can be tolerated. What main factor of backup operations is this technician utilizing?

answer

Retention

Frequency

Full with incremental

Full with differential

• Frequency – How often backups are performed; critical for quickly changing data (measured in hours, minutes, or seconds if needed).

• Retention – How long each backup is kept; short-term retention helps with version control and malware recovery.

• Full with Incremental – Starts with a full backup, then subsequent backups include only new or changed files since the last backup.

• Full with Differential – Starts with a full backup, then subsequent backups include new or changed files since the original full backup.

An administrator uses a backup rotations scheme that labels the backup tapes in generations. What is this called?

3-2-1 backup rule

GFS

Frequency

Synthetic

• —> Grandfather-Father-Son (GFS) – Backup rotation scheme:

  • Son tapes – Most recent data, shortest retention

  • Father tapes – Intermediate retention

  • Grandfather tapes – Oldest data, longest retention

• 3-2-1 Backup Rule – Best practice:

  • Keep 3 copies of data

  • Store on 2 different media

  • Keep 1 copy offsite

• Synthetic Full Backup – Created by assembling data from previous backup jobs, not directly from original data.

• Frequency – Interval between backup jobs; shorter intervals (hours, minutes, seconds) may be needed for frequently changing data.

A company decides to install an AI-assisted chatbot on each of their employees' desktops. The company then holds training for the new tool and has each employee sign an agreement on how they are allowed to use it. This agreement is normally part of an organization's what?

Business Impact Analysis

Automated recovery program

Acceptable use policy

Software agreement

• —>Acceptable Use Policy (AUP) – Defines how employees are authorized to use the AI chatbot; employees usually must agree to its terms.

• Software Agreements – Contracts between the organization and software developer for licensed use of software.

• Business Impact Analysis (BIA) – Evaluates the potential impact of threats and risks on the organization.

• Automated Recovery Programs – Tools that automatically restore a system or application after a crash or fault.