CBA 350 - Chapter 16 - Quiz

CBA 350 - JSU - Chapter 16 Quiz - Delivering Presentations

Which of the following sentences best focuses on people?

Grace and I surveyed employees in our Salt Lake City branch. Over 73 percent ranked more vacation time as their first choice of desired benefits.

Our research shows that nearly three out of four workers consider vacation time to be more valuable than other types of benefits.

In our survey, 73.19% of respondents ranked more vacation time as their first choice of desired benefits.

Grace and I surveyed employees in our Salt Lake City branch. Over 73 percent ranked more vacation time as their first choice of desired benefits.

This is correct for reasonings as mentioning “our employees” and clarifying that they work in in the Salt Lake City branch has a more personal tone and indicates that the speaker is focused on people.

Use your facial expressions to connect with audience members and show your enthusiasm for your topic. Audience members are more likely to warm up to you when you show positive, can-do emotion.

Smile

Most people consider an open stance to be warmer and more inviting. Excessively putting your hands on your hips, folding your arms, crossing your legs, and gripping a podium or other objects closes you off from some people and implies less warmth. Keeping your arms to your sides or gesturing with palms up is more inviting to the audience.

Open Stance

Facing your audience directly with a slight forward lean and upright posture shows confidence and interest. By contrast, leaning back, slouching, and lowering one’s shoulders imply timidity and lack of confidence.

Forward Lean

Use your voice to express enthusiasm or other intended emotion. To make sure everyone in the room can hear your confidence in your message, project your voice adequately. Also, speak at a reasonable pace. Rushing your presentations is often a sign of nervousness.

Tone

Maintaining eye contact with your audience is among the most important forms of nonverbal communication. It creates an immediate sense of connection when you meet audience members eye to eye. The very act of keeping eye contact forces you to think about your listeners. It helps you evaluate and adjust your presentation as you observe your audience members’ reactions. Perhaps most important, eye contact facilitates trust. Many people partially judge the truthfulness of a message on eye contact.

Eye Contact

Use gestures that show affirmation and acceptance of your audience members. For example, nodding indicates that you agree or recognize the value of what others say. Gesture with your hands, arms, body, and head to achieve positive connections with your audience. Attempt to read your audience and get a sense for how much energy they have.

Nod

An audience members says to a presenter, “Your analysis looks flawed to me. Could you explain how you arrived at that number?” Which of the following is the best response?

“I’m glad you’re working on the calculations. I have some more detailed figures in the handout. Perhaps we could look at those figures together in a few minutes after I wrap up. Would that work for you?”

“I can assure you the analysis is 100 percent accurate. If you take a bit more time reviewing the numbers, you’ll see.”

“You’ve actually made some incorrect calculations. Please read the handout. If you have questions after you’ve done that, let’s work through it together.”

“I’m glad you’re working on the calculations. I have some more detailed figures in the handout. Perhaps we could look at those figures together in a few minutes after I wrap up. Would that work for you?”

Correct because in this response, the presenter concisely shows appreciation and respect, references additional information, and offers to speak in more depth after the presentation.

Which presenter is using the room to his or her advantage?

• Jack positions himself slightly down the center aisle because the front rows are empty.

• Keenan turns the lights off so everyone can focus on the presentation slides.

• Joy paces back and forth across the width of the room while speaking.

• Allan frequently turns to read the text on his slides while presenting.

• Anita stands behind the podium, griping the edges so no one sees her hands trembling.

Jack positions himself slightly down the center aisle because the front rows are empty.

What does “E” stand for in the SOFTEN model of nonverbal communication in presentations?

Multiple Choice

• ethos

• elaboration

• ethical behavior

• eye contact

• examples

eye contact

Daveed is making a presentation at the village board meeting. Which nonverbal behavior should Daveed display during his presentation to build the audience’s trust in him?

• He should lean forward but keep an upright posture.

• He should remain behind the podium.

• He should speak more quickly than usual.

• He should maintain eye contact with his audience.

• He should use dramatic gestures.

He should maintain eye contact with his audience.

Kinsey has to deliver a presentation to executives at a formal business meeting. How should she dress to help her project authority and competence?

Multiple Choice

• a dress shirt with dress pants and high heels

• a tailored business suit with a skirt and leather shoes

• a dress shirt with khakis

• a dress shirt, tailored pants, and conservative footwear

• a high-level business casual dress

a tailored business suit with a skirt and leather shoes

During presentations, speakers show their ________ by knowing their content well.

• authenticity

• competence

• character

• arrogance

• caring

competence

Jill noticed that some of her audience members appeared distracted so she adjusted her presentation to connect with them. By doing this, Jill demonstrates

• caring.

• presence.

• character.

• authenticity.

• competence.

caring

In the middle of his presentation, Carl loses his train of thought. What should he do?

• Pause for a moment to regain composure.

• Tell the audience that he has lost his place.

• Read the rest of the presentation without looking up.

• Review his notes while explaining what he is doing.

• Find a way to end the presentation quickly.

Pause for a moment to regain composure.

What is a disadvantage of using handouts during presentations?

• They alter the direction of the presentation.

• They fail to provide important details and information.

• They can distract your audience members.

• They cannot adequately present numerical information.

• They send the message that you are low-tech.

They can distract your audience members.

What is the best way to rehearse a presentation?

• Going over and over it in your mind.

• Ask someone else to read the speech back to you.

• Reading it silently just before stepping on stage.

• Saying it out loud.

• Memorize it word for word.

Saying it out loud.

Your colleague has to give a presentation to the whole company. What tip should you give about managing nerves?

• Do not think too much about your presentation ahead of time.

• Stay distant from the audience before starting your presentation.

• Drink large amounts of coffee before your presentation for energy.

• Avoid referring to colleagues by their names during your presentation.

• Take several deep breaths to alleviate your anxiety.

Take several deep breaths to alleviate your anxiety.