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1
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The scope of an information system includes which of the following?​

a. ​computers, communications networks, and data

b. ​people and products

c. ​policies and procedures

d. ​All of the above

d. ​All of the above

2
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A(n) _____________ is a group of people working together to accomplish a goal.​

a. ​information system

b. ​organization

c. ​TPS

d. ​MIS

b. ​organization

3
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Which type of problem requires human intuition as the basis for finding a solution.​

a. ​Structured

b. ​Unstructured

c. ​Semistructured

d. ​none of the above

b. ​Unstructured

4
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Most modern transaction processing systems use ________ processing—a realtime method in which each

transaction is processed as it is entered.​

a. ​batch

b. ​online

c. ​inline

d. ​none of the above

b. ​online

5
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A transaction processing system is characterized by its ability to:​

a. ​Collect, display, and modify transactions.

b. ​Store transactions.

c. ​List transactions.

d. ​all of the above

d. ​all of the above

6
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Which of the following is not a characteristic of a management information system?​

a. ​Collect, display, and modify transactions

b. ​Provides useful information for managerial activities

c. Increases managerial efficiency​

d. ​Produces routine and ondemand reports

a. ​Collect, display, and modify transactions

7
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The process of designing, entering, and testing the rules in an expert system is referred to as __________.​

a. ​DSS

b. ​knowledge engineering

c. ​expert system

d. ​decision model

b. ​knowledge engineering

8
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Which ecommerce classification encompasses online storefronts selling merchandise and services to consumers?​

a. ​C2C

b. ​B2B

c. ​B2C

d. ​B2G

c. ​B2C

9
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Which ecommerce classification encompasses consumers selling merchandise and services to each other?​

a. ​C2C

b. ​B2G

c. ​B2C

d. ​B2B

a. ​C2C

10
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A key component of an ecommerce application is an online _________.​

a. ​DSS

b. ​cookie

c. ​MIS

d. ​cart

d. ​cart

11
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A(n) ___________ is the sequence of organizations, people, activities, information, and resources involved in

moving a product or service from supplier to customer.​

a. ​supply chain

b. ​payment gateway

c. ​ecommerce application

d. payment processing routine

a. ​supply chain

12
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_______ applications provide optimal information when they encompass customer support, marketing, and sales.​

a. ​SCM

b. ​CRM

c. ​Supply chain

d. ​all of the above

b. ​CRM

13
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​Which of the following is not a core CRM system?

a. ​sales

b. ​marketing

c. ​customer support

d. ​payment gateway

d. ​payment gateway

14
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In addition to sales, CRM, and SCM, ERP modules support business activities such as _____________.​

a. ​product planning

b. ​manufacturing and purchasing

c. ​inventory control and distribution

d. ​all of the above

d. ​all of the above

15
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The goal of the planning phase for an information system project is to create a(n) ____________.​

a. ​iterative SDLC

b. ​systems analysis and design

c. ​project development plan

d. ​system development life cycle

c. ​project development plan

16
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The planning phase of a SDLC includes all of the following except _________.​

a. assembling the project team​

b. ​writing a requirements report

c. ​justifying the project

d. ​producing a project development plan

b. ​writing a requirements report

17
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Which of the following is not included in Michael Porter's Five Forces model?

a. ​Supply chain efficiency

b. ​Bargaining power of buyers

c. ​Bargaining power of suppliers

d. ​Threat of new entrants

a. ​Supply chain efficiency

18
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Which business practice is a technique initiated by top management that involves all employees and all departments,

and focuses on quality assurance in every product and service offered to customers?

a. ​BRP

b. ​SDLC

c. ​MRP

d. ​TQM

d. ​TQM

19
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Industry standard tools for scheduling and project management include PERT, WBS, and ________.​

a. ​TQM

b. ​BRP

c. ​ERP

d. ​Gantt charts

d. ​Gantt charts

20
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Which of the following is not part of the analysis phase of a SDLC?

a. ​Develop a project schedule

b. ​Determine system requirements

c. ​Write requirements report

d. ​Study the current system

a. ​Develop a project schedule

21
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The current standard for objectoriented documentation is referred to as ______.​

a. ​XML

b. ​UML

c. ​HTML

d. DSS

b. ​UML

22
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The design phase of a SDLC includes all of the following except _________.​

a. ​Select hardware and software

b. ​Develop application specifications

c. Identify potential solutions​

d. ​Write requirements report

d. ​Write requirements report

23
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The implementation phase of a SDLC includes all of the following except _________.​

a. ​Obtain approval

b. ​Purchase or contract for hardware and software

c. ​Test applications

d. ​Create applications

a. ​Obtain approval

24
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After unit and integration testing are completed, _________ testing ensures that all hardware and software

components work together.​

a. ​application

b. ​system

c. ​unit

d. ​integration

b. ​system

25
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The maintenance phase of a SDLC includes all of the following except _________.​

a. ​Make backups

b. ​Optimize for speed and security

c. Convert data​

d. ​Revise as necessary to meet business needs

c. Convert data​

26
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Three key concepts ensure good quality of service include all of the following except _______ .​

a. ​reliability

b. convertibility​

c. ​availability

d. ​serviceability

b. convertibility​

27
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Dark data centers are an extension of ___________, which allows system administrators to monitor and manage

servers using remote control software.

a. ​colocation

b. ​fuzzy logic

c. ​lightsout management

d. ​none of the above

c. ​lightsout management

28
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Which type of security measure reduces the effect of an attack by using data backups, disaster recovery plans, and

the availability of redundant hardware devices?​

a. ​Corrective procedures

b. Preventive countermeasures​

c. ​Detection activities

d. ​Deterrents

b. Preventive countermeasures​

29
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Which type of security measure reduces the likelihood of a deliberate attack?​

a. ​Preventive countermeasures

b. Detection activities​

c. ​Corrective procedures

d. ​Deterrents

d. ​Deterrents

30
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Which of the following is not a step that a data breach victim should take?​

a. ​Change your passwords

b. ​Activate a fraud alert

c. ​Get informed about the breach

d. ​Purchase a new computer or device

d. ​Purchase a new computer or device

31
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In a __________ database, processing logic for the query is performed on the device that holds each database

shard and if necessary, results are consolidated by the DBMS.​

a. ​SQL

b. ​NoSQL

c. ​relational

d. ​OLAP

b. ​NoSQL

32
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A __________ solution for data storage adds resources to a single device, while a __________ solution adds

more devices to a system.​

a. ​SQL, NoSQL

b. ​structured, unstructured

c. ​scale out, scale up

d. ​scale up, scale out

d. ​scale up, scale out

33
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An emerging computing platform that is likely to drive innovation and disruption through the next decade called

__________ has massive scale, not only in cloud-based hardware technology, but also in the vast amount of data

that will be generated, consumed, and analyzed.​

a. ​The 3rd platform

b. ​NoSQL

c. ​SQL

d. ​BLOB

a. ​The 3rd platform

34
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The SQL ________ command allows you to temporarily join and simultaneously access the data in more than one

table.​

a. ​MERGE

b. ​JOIN

c. ​SELECT

d. ​UPDATE

b. ​JOIN

35
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Which SQL keyword is used to search for records?

a. ​FIND

b. ​SEARCH

c. ​SELECT

d. ​UPDATE

c. ​SELECT

36
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Which of the following is not a SQL keyword?​

a. ​DELETE

b. ​REMOVE

c. ​CREATE

d. ​SELECT

b. ​REMOVE

37
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A(n) ________________ is a software tool for specifying the content and format for a database report. ​

a. ​report generator

b. database index​

c. ​sort key

d. ​primary key

a. ​report generator

38
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A(n) __________ is the column of data in a database that is used as the basis for rearranging the data.​

a. ​primary key

b. ​sort key

c. ​data type

d. ​keyvalue

b. ​sort key

39
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Which database data type is a collection of binary data stored in a single field of a database?​

a. ​Memo

b. ​Integer

c. ​BLOB

d. ​Logical

c. ​BLOB

40
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Which database data type is used for fields that contain whole numbers—quantities, repetitions, rankings, and so

on?

a. ​Logical

b. ​Real

c. ​Integer

d. ​Memo

c. ​Integer

41
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Which of the following would not be considered a database data type?

a. ​Real

b. SELECT​

c. ​BLOB

d. Memo

b. SELECT​

42
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A(n) _____________ is a specification that the database designer sets up to filter data entered into a particular

field.​

a. ​database structure

b. ​computed field

c. ​field format

d. ​field validation rule

d. ​field validation rule

43
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A(n) ____________ is a template that adds the correct formatting as data is entered. If someone attempts to

enter data in the wrong format, the database can be set up to reject that entry or correct it.​

a. ​field format

b. ​primary key

c. ​database structure

d. ​parameter

a. ​field format

44
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A(n) _______________ is a field that contains data unique to a record.​

a. ​query

b. ​parameter

c. ​primary key

d. ​keyvalue

c. ​primary key

45
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A computed ___________ is a calculation that a DBMS performs, similar to the way a spreadsheet computes a

formula.

a. ​table

b. ​field

c. ​record

d. ​relationship

b. ​field

46
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__________ are the most commonly used database clients.

a. ​Local software

b. ​Apps

c. ​Browsers

d. ​none of the above

c. ​Browsers

47
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Which of the following is not considered to be type of database client?​

a. ​Local software

b. ​Browsers

c. ​Apps

d. ​all of the above

d. ​all of the above

48
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A DBMS feature known as __________ ensures that transactions are updated in an orderly manner by

establishing update rules.

a. ​serializability

b. ​optimization

c. ​prioritization

d. ​normalization

a. ​serializability

49
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The acronym ____________ refers to software that manages data stored in a database.

a. ​ERP

b. SQL​

c. ​OLAP

d. ​DBMS

d. ​DBMS

50
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A(n) _________ sort uses one field, to arrange records. A(n) _________ sort arranges information by more than

one field.​

a. ​singlelevel, multilevel

b. ​multilevel, singlelevel

c. structured, unstructured​

d. ​SQL, NoSQL

a. ​singlelevel, multilevel

51
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Which database tool is best for simple flat files that involve calculations?​

a. ​Database software

b. Spreadsheet software​

c. ​Word processing software

d. ​DBMS

b. Spreadsheet software​

52
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Modern database tools support ________________, which entails separating data from the programs that

manipulate data.​

a. ​Predictive analytics

b. ​Cardinality

c. ​data independence

d. data dependence

c. ​data independence

53
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The relationship between record types can be depicted graphically with a(n) _________.​

a. ​data archive

b. executive dashboard​

c. ​OLAP

d. ​ERD

d. ​ERD

54
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A record that contains data is referred to as a record ________.​

a. ​occurrence

b. type​

c. ​template

d. file

a. ​occurrence

55
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​In a database, a(n) __________ contains the smallest unit of meaningful information

a. ​record

b. field​

c. ​table

d. ​model

b. field​

56
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__________ refers to a branch of data mining that analyzes current and historical data to predict future trends.​

a. ​Predictive analytics

b. ​OLAP

c. ​Data warehouse

d. ​TPS

a. ​Predictive analytics

57
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_________ is a data analysis technique used by decision makers to quickly get answers to complex queries that

encompass multiple factors, such as locations, revenue, time periods, and employee status.​

a. ​SQL

b. ​OLAP

c. NoSQL​

d. ​TPS

b. ​OLAP

58
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Data _________ refers to computer algorithms that analyze information to discover previously unknown and

useful information, including relationships and patterns.​

a. ​analytics

b. OLAP​

c. mining​

d. ​model

c. mining​

59
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Which of the following is not one of the main activities associated with operational databases?​

a. ​Collect, store, and view data

b. ​Update and find data

c. ​organizing and distributing data

d. ​providing an executive dashboard for decision makers

d. ​providing an executive dashboard for decision makers

60
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A(n) _________ database is used to collect data that will be used for spotting trends that offer insights for tactical

and strategic business decisions.​

a. ​relational

b. ​operational

c. ​analytical

d. ​non relationa

c. ​analytical

61
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A(n) _________ database is used to collect, modify, and maintain data on a daily basis.​

a. ​non relational

b. ​operational

c. ​relational

d. ​analytica

b. ​operational

62
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____________ encompasses a broad set of activities that include planning, coding, testing, and documenting while

a related activity, __________, is a development process that uses mathematical, engineering, and management

techniques to reduce the cost and complexity of a computer program while increasing its reliability and modifiability.​

a. ​Software engineering, computer programming

b. ​Computer programming, software engineering

c. ​Application programming, systems programming

d. ​Systems programming, application programming

b. ​Computer programming, software engineering

63
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The instructions that make up a computer program are sometimes referred to as __________.​

a. ​code

b. ​control

c. encapsulation​

d. ​function

a. ​code

64
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Which of the following is not a characteristic for a good problem statement?

a. ​It specifies any assumptions that define the scope of the problem.

b. ​It contains detailed descriptions of the processes and tools that need to be developed.

c. ​It clearly specifies the known information.

d. ​It specifies when the problem has been solved

b. ​It contains detailed descriptions of the processes and tools that need to be developed.

65
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In a problem statement, you can limit complexity by making ____________.​

a. ​objects

b. ​variables

c. ​constants

d. ​assumptions

d. ​assumptions

66
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The _____________ in a problem statement is the information that is supplied to the computer to help it solve a

problem.​

a. ​known information

b. ​assumption

c. algorithm​

d. ​predicate

a. ​known information

67
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A(n) __________ is a factor that remains the same throughout a program.

a. ​algorithm

b. ​variable

c. ​object

d. ​constant

d. ​constant

68
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A(n) _________ provides programmers with tools to build substantial sections of a program by pointing and

clicking rather than typing lines of code.​

a. ​repetition control structure

b. ​interprete

c. ​VDE

d. superclass

c. ​VDE

69
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A low-level language has a low level of ___________ because it includes commands specific to a particular CPU

or microprocessor family.​

a. ​flow control

b. ​abstraction

c. ​syntax

d. ​iteration

b. ​abstraction

70
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_______________, such as BASIC, Python, Java, Prolog, and C++, make the programming process easier by

replacing unintelligible strings of 1s and 0s or cryptic assembly commands with understandable commands, such as

PRINT and WRITE.​

a. ​Lowlevel languages

b. ​Highlevel languages

c. ​First generation languages

d. ​Multiparadigm languages

b. ​Highlevel languages

71
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_________-generation languages, such as COBOL and Fortran, were used extensively for business and

scientific applications.​

a. ​First

b. ​Second

c. ​Third

d. ​Fourth

c. ​Third

72
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In 1969, computer scientists began to develop high-level languages, called ________-generation languages, which

more closely= resembled human languages.​

a. ​second

b. ​third

c. fourth​

d. ​none of the above

c. fourth​

73
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The human-readable version of a program created in a high-level language by a programmer is called

__________.​

a. ​source code

b. op code​

c. ​object code

d. structured English​

a. ​source code

74
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A(n) ___________ converts all the statements in a program in a single batch, and the resulting collection of

instructions, called ________, is placed in a new file.​

a. ​constant, variable

b. object code, compiler​

c. ​compiler, object code

d. ​interpreter, compiler

c. ​compiler, object code

75
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Which of the following is a scripting language?​

a. ​Ruby

b. ​Perl

c. ​PHP

d. ​all of the above

d. ​all of the above

76
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Which of the following is not a programming paradigm?​

a. ​Declarative

b. Procedural​

c. ​ObjectOriented

d. ​Predictive

d. ​Predictive

77
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Which programming language is used for artificial intelligence applications and expert systems?​

a. ​Prolog

b. COBOL​

c. ​C++

d. ​Objective C

a. ​Prolog

78
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Which programming language is an interpreted language most commonly used for client-side Web scripting, such as

animating page elements and validating input on HTML forms?​

a. ​Prolog

b. Pythod​

c. ​Java

d. ​Javascript

d. ​Javascript

79
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A(n) ____________ for a computer program is a set of steps that explains how to begin with known information

specified in a problem statement and how to manipulate that information to arrive at a solution.​

a. ​control

b. ​algorithm

c. ​syntax

d. ​parameter

b. ​algorithm

80
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A(n) _________ is a graphical representation of the way a computer should progress from one instruction to the

next when it performs a task.​

a. ​paradigm

b. ​flowchart

c. ​pseudocode

d. ​VDE

b. ​flowchart

81
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What is the term that refers to the sequence in which a computer executes program instructions?​

a. ​control structure

b. ​Flow control

c. ​walkthrough

d. ​none of the above

b. ​Flow control

82
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A(n) _____________ changes the order in which instructions are carried out by directing the computer to

execute an instruction elsewhere in the program.​

a. ​sequential execution

b. ​formal method

c. ​programming paradigm

d. ​sequence control structure

d. ​sequence control structure

83
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A(n) __________ is a section of code that is part of a program, but is not included in the main sequential execution

path.​

a. ​function

b. ​goto

c. ​method

d. ​iteration

a. ​function

84
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A(n) ________________ tells a computer what to do based on whether a condition is true or false.​

a. sequence control structure​

b. ​selection control structure

c. ​repetition control structure

d. ​walkthrough

b. ​selection control structure

85
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In a repetition control structure, the computer is directed to repeat one or more instructions until a certain condition

is met. The section of code that repeats is usually referred to as a(n) ___________.

a. algorithm

b. compiler

c. iteration

d. rule

c. iteration

86
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The ________________ paradigm is based on the idea that the solution for a problem can be visualized in terms

of objects that interact with each other.​

a. ​declarative

b. ​object-oriented

c. ​procedural

d. ​none of the above

b. ​object-oriented

87
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A(n) _____________ defines the characteristics of a set of objects.​

a. ​class attribute

b. ​control structure

c. ​function

d. ​method

a. ​class attribute

88
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A(n) __________ is available for use by any routine in the program while a(n) _______________ can be

accessed only from the routine in which it is defined.​

a. ​public attribute, class attribute

b. ​private attribute, class attribute

c. ​public attribute, private attribute

d. ​class attribute, public attribute

c. ​public attribute, private attribute

89
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___________ provides OO programs with easy extensibility and can help simplify program control structures.​

a. ​Polymorphism

b. ​Inheritance

c. ​Encapsulation

d. ​Abstraction

a. ​Polymorphism

90
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Regarding OO programming, which of the following terms best matches with the term "method"?​

a. ​algorithm

b. ​pseudocode

c. ​syntax

d. ​main()

d. ​main()

91
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Computer historians believe that ____________ was the first programming language to work with objects, classes,

inheritance, and methods.

a. ​COBOL

b. ​SIMULA

c. ​Python

d. ​Java

b. ​SIMULA

92
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_________________ refers to the process of hiding the internal details of objects and their methods.​

a. ​Abstraction

b. ​Encapsulation

c. ​Assumption

d. ​Polymorphism

b. ​Encapsulation

93
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The _______________ paradigm describes aspects of a problem that lead to a solution.

a. ​procedural

b. declarative​

c. objectoriented​

d. ​none of the above

b. declarative​

94
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In Prolog, the __________ describes the relationship between the _________ .​

a. ​argument, predicates

b. ​predicate, rules

c. ​rule, arguments

d. ​predicate, arguments

d. ​predicate, arguments

95
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Prolog allows you to ask openended questions by replacing constants with __________.​

a. ​parameters

b. variables​

c. ​functions

d. ​rules

b. variables​

96
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Finding a value for a variable is referred to as ___________.​

a. ​instantiation

b. ​abstraction

c. ​argument

d. ​inheritance

a. ​instantiation

97
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In the context of Prolog programming, a(n) ________________ is a tabular method for visualizing and specifying

rules based on multiple factors.

a. ​selection control structure

b. ​decision table

c. ​formal method

d. ​storyboard

b. ​decision table