Communication Skills-I Lecture Review

Comprehensive vocabulary flashcards covering the definitions of basic communication terms, elements of communication, factors affecting perspective, the 7 C's, and types of communication including verbal and non-verbal methods.

Communication

Derived from the Latin word communicare, meaning "to share"; defined as a way of conveying a meaningful message from one entity to another in the form of signs, symbols, behaviour, verbal, and non-verbal skills.

Sender

The person, group, or organisation who initiates the process of communication by sending a message either in the form of giving information or asking for information.

Encoding

The process where a message is created in the form of text, sign, or symbols by the sender.

Communication Channel

The medium through which a message can be sent, including oral, written, or visual methods such as email, voicemail, and social media.

Receiver

The person, group, or organisation who interprets the message and extracts meaning from the text, signs, or symbols sent by the sender.

Decoding

The process where the receiver understands the message to find out its actual meaning.

Feedback

The receiver's acknowledgement and response to the message for ensuring that they understood each other correctly.

Perspective

The fixed idea or thinking that influences how we communicate and interpret messages, potentially altering the intended meaning.

Visual Perception

The ability of the brain to interpret the message received through our eyes, such as solving a jigsaw puzzle.

Prejudice

A preconceived idea which can be favourable or unfavourable towards a person or a thing.

Clear (7 C's)

A principle of effective communication where the content of the message is straight and clear so that it is easy to understand and interpret correctly.

Concise (7 C's)

A principle stating that the message should be short and precise, focusing on short sentences rather than long paragraphs.

Concrete (7 C's)

A principle requiring the content to be clear in words with a direct focus on the message.

Correct (7 C's)

The use of proper words, sentences, and grammar in whichever language is followed to communicate.

Coherent (7 C's)

The principle that the content of the message should stick to the topic and flow in a sequence that makes sense.

Complete (7 C's)

The principle that the message should contain all the required information for a necessary action.

Courteous (7 C's)

The principle that the message should be ethically and politely conveyed, with no hidden insult or aggravated tone.

Verbal Communication

The use of words, sentences, and grammar of a specific language, whether spoken or written, to share information.

Oral Communication

A type of verbal communication using spoken words in an interactive way such as face-to-face conversations, presentations, or telephonic conversations.

Written Communication

Communication using written words to share ideas or information, including messages, letters, emails, notes, books, and magazines.

Non-verbal Communication

Communication through physical and physiological cues without using spoken or written words, such as body language, touch, and facial expressions.

Gestural Theory

A theory on the origin of human language which conveys that speech originated from gestures.

Body Posture

The position of the human body and its alignment and orientation with respect to non-verbal communication.

Personal Space

Also known as proximity; refers to the appropriate distance during a conversation or space surrounding each person.

Paralanguage

Aspects of non-verbal communication such as tone of voice, loudness, speed of speech, pausing, and silence.

Haptics

The power of touch in communication, where each touch conveys unique emotions like encouragement, gratitude, or sympathy.