History, Employment Standards, Killin' it at the Window

Who are the founders of DB?

Dane (The Wise Man) and Travis Boersma

What year was DB founded?

1992

In what city/state was DB founded?

Grants Pass, Oregon

T or F: Dutch Bros has over 500 locations

true; DB has more than 750 locations

What are DB's 3 core values?

- radiate kindness

- change the world

- get up early stay up late

What are DB's 3 strategic anchors?

- speed

- quality

- service

What customers are prioritized at DB?

walk-up customers

Where do you begin line busting?

2nd car back, work down the line

What do you do if you're unable to complete an order before the car at the window leaves?

tell customer to pull up to the window and finish ordering (this helps to keep the line moving)

What drink do you apply the free drink/discount to?

the most expensive one

What are opportunities to hook customers up with a discount or free drink?

- birthday

- bad da

- military (ID $0.50 off)

- order ahead discounts

- remakes

When do the "sticker of the months" drop?

first Wednesday of every month

What drinks are eligible to receive a drop?

all drinks that meet the promotion requirements

Can a customer redeem a free drink during a sticker/merch drop, and STILL receive said item?

yes

Do "hookup" drinks qualify for sticker/merch drop?

yes

Can customers purchase rebel cans, water bottles, cool cans, and cold brew in bulk?

no, max limit of 5 items

What time do sticker drops begin?

unless specific time is stated, drop begins when store opens or 5am for 24h locations