Conflict Resolution Flashcards

Vocabulary flashcards related to Conflict Resolution lecture notes.

Workplace Relations Commission (WRC)

An Irish state institution that assists in conflict resolution.

Labour Court

An Irish state institution that assists in conflict resolution.

Alternative Dispute Resolution (ADR)

An approach to resolving workplace conflict within the organization where it occurs, rather than relying on state institutions.

Mediation Act 2017

Irish legislation that defines mediation in law and requires lawyers to advise clients to consider mediation.

Mediation

Defined in the Mediation Act as a confidential, facilitative, and voluntary process where parties attempt to reach a mutually acceptable agreement with the help of a mediator.

Solicitor Obligations under the Mediation Act (2017)

Advise clients to consider mediation, describe mediation including confidentiality, and provide details of qualified mediators.

Workplace Relations Act (2015)

Facilitates mediation in the public sector in Ireland.

Zalewski Case (2021)

Prohibited a blanket ban on public hearings at the Workplace Relations Commission and Labour Court, impacting the popularity of mediation.

Diamond Model

A model typically followed by mediators, involving steps such as agreeing on ground rules and exploring issues.

Mediator's Role

To be neutral, not make decisions or create resolutions, control the process, and facilitate the achievement of a mutually acceptable agreement.

Active Listening

Listening skills that should be used to summarize and clarify.

Probes

Techniques used in active listening that includes elaboration, clarification, repetition, and reflection.