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What is management?
Management is the pursuit of organizational goals efficiently and effectively through planning, organizing, leading, and controlling resources.Â
What is efficiency?
Using resources wisely and cost-effectively.
What is effectiveness?
Making the right decisions and successfully implementing them.Â
What are the four functions of a manager?
Planning, organizing, leading, controlling.Â
What are the levels of management?
Top-level, middle-level, first-line.Â
Mintzberg's Managerial RolesÂ
Interpersonal: Figurehead, leader, liaison.Â
Informational: Monitor, disseminator, spokesperson.Â
Decisional: Entrepreneur, disturbance handler, resource allocator, negotiator.Â
Skills Required for ManagersÂ
Technical, conceptual, and human.Â
Challenges to Being an Exceptional ManagerÂ
Competitive advantage, diversity, globalization, information technology, ethical standards, sustainability, personal happiness.Â
Group vs. Team
Group: Individuals sharing norms and goals.
Team: Small group with complementary skills committed to a common purpose.
High-Performance Team Attributes
Collaboration, trust, cohesiveness, performance goals, mutual accountability, appropriate size, roles, norms, groupthink awareness.
Stages of Group and Team Development
Forming, storming, norming, performing, adjourning.
Locus of Control
Belief in controlling one’s fate.
Self-Efficacy
Belief in one’s ability to perform tasks.
Self-Esteem
Overall self-evaluation.
Self-Monitoring
Ability to observe and adapt behavior.
Emotional Intelligence
Ability to cope, empathize, and be self-motivated.
Values
Abstract ideals guiding thinking and behavior.
Attitudes
Learned approaches consisting of affective, cognitive, and behavioral components.
Barriers to Diversity
Stereotypes, fear of reverse discrimination, resistance to diversity programs, unsupportive social atmosphere, lack of support for family demands, career-building steps.
Dysfunctional vs. Functional Conflict
Dysfunctional: Hinders performance and relationships.
Functional: Benefits by bringing diverse perspectives and serving organizational interests.
8 challenges to being an exceptional manager
Managing for competitive advantage
Managing for diversity
Managing for Globalisation
Managing for information technology
Managing for ethical standards
Managing for sustainability
Managing for your own goals and happiness in life
Managing for uncertainties