Organizational Behavior: Stress, Coping, and Job Satisfaction Concepts

What are the two types of stressors?

Challenge Stressors and Hindrance Stressors

What is the Transactional Theory of Stress?

It explains how stressful life events are perceived and managed through coping mechanisms.

What are the two main types of coping strategies?

Behavioral Coping and Cognitive Coping

What is Problem-Focused Coping?

A coping strategy aimed at addressing the problem causing the stress.

What is Emotion-Focused Coping?

A coping strategy aimed at managing the emotional response to stress.

What is the Type A Behavior Pattern?

A personality type more likely to perceive situations as stressful, associated with hypertension and heart disease.

What types of social support can help mitigate stress?

Instrumental Support and Emotional Support

How does stress affect job satisfaction?

Stress can negatively impact job satisfaction, leading to role ambiguity and turnover intentions.

What is Job Characteristics Theory?

A theory that emphasizes the importance of job characteristics like autonomy, feedback, and variety in influencing job satisfaction.

What is Value-Percept Theory?

A theory that states employees are satisfied when their jobs provide things they value.

What is Affective Events Theory?

A theory that explains how emotions and moods affect job satisfaction and employee behavior.

What is Emotional Labor?

The process of managing feelings and expressions to fulfill the emotional requirements of a job.

What is Emotional Contagion?

The phenomenon where one person's emotions and related behaviors directly trigger similar emotions and behaviors in others.

What are some resources managers can provide to reduce hindrance stressors?

Flextime and Telecommuting

How is job satisfaction related to leadership?

Job satisfaction is positively related to effective leadership.

What are the effects of role ambiguity on job satisfaction?

Role ambiguity is negatively related to job satisfaction.

What is the significance of moods and emotions in the workplace?

Moods and emotions can significantly influence job satisfaction and employee performance.

What is the relationship between job satisfaction and job performance?

Job satisfaction is positively related to job performance.

What characteristics are associated with a 'dream' job?

Characteristics that provide value and satisfaction to the employee.

What can lead to negative emotions in a job?

Experiencing a job that one hates can lead to negative emotions affecting personal well-being.