Foundations 1

Becasue of her training cicely was able to analyze her company’s cost structre and make specfic suggestions to bring it in line with their competitors in a very short period of time after she was hired

Technical Skills

Milo does a great job interacting with and gaining trust of both his sales team and his customers alike

human skills

Laeitia has had great success in advancing her career becasue she is able to see how things fit together throughout the compnay

conceptual skills

Jose was able to pefrom well in his new job early on becasue he didn’t need extensive training beofre he could dig in and get to work. He had mastered the ins and outs of the industry at his last job

technical skills

Becasue he can see the big picure hudson is able to link the right people up throughout the compnay from top to bottom

conceptual skills

Anouk always seems to be able to rally her team

Human skills

Ravi a supervisor is known by his managers to be shaprt in his deciions and has a good track record of meeting his goals. Ravi is an - - - - - - manger

effective

Saryah sets challenging sales targets for her team

planning

Linsay determined the bet structure and reporting hierachy for her firm based upon the compnay’s strategic goals

organizing

Atticus spends a sizable portion of his day helping to resolve disagreemtns between employees in his organization

leading

kellen is analyzing organizational data to determine why the firm is experiencing abnormally high employee turnover

controlling

At kaira’s Caribbean Cuisine Karira imporves focuses on efficiency by

advertsing specials to use up food inventory that is nearing its expiration date

Diara used her knowledge of the levels of management and managers’ decision-making authority to get a great deal on a new vehicle when she recently visited the dealership.

1. You will have an insider’s understanding of how to deal with organizations from the outside

Quentin gets along well with his boss, in part because he remembers what he learned in his management principles course about being mindful of the many demands on a managers’ plate.

1. You will know from experience how to relate to your supervisors

Bryleigh uses what she learned about cultural diversity to build more authentic and respectful relationships with her teammates.

1. You will better interact with coworkers

Gage used what he learned in the communication chapter of his management principles textbook to greatly improve his listening skills.

1. You will be able to manage yourself and your career

Aditi was promoted to a managerial position and now has her own office and access to a company car.

1. You might make more money during your career

Myra, a new branch manager, shares her personal story of how she came into the profession, her family life, and the challenges she has faced being biracial. She shares her excitement to learn from everyone and is excited to introduce the new app that will be released to customers in the near future. Myra is demonstrating she is part of a learning organization by

transferring her knowledge.

When managing her oil and lube service, Sabrina engages in the controlling function when she

develops a loyalty reward program because the number of repeat customers has been declining.

Part of Mirren’s role as operations manager is to make sure the company isn’t wasting energy or creating excessive pollution in their operations.

1. Managing for Sustainable Development—The Business of Green

• Danica interviews many different types of people in her role. With today’s rapidly changing workforce, she knows it’s important to hire the best person for each job opening she is filling.

1. Managing for Inclusion and Diversity—The Future Won’t Resemble the Past

As head of the marketing department, Anthony makes an extra effort to be sure the company’s advertising campaigns highlight its most cutting-edge innovations.

1. Managing for Competitive Advantage—Staying Ahead of Rivals

When Olivia started with the company, everyone worked a standard 8 to 5 workday and everyone knew each other. Today, some workers rarely come to the office to do their work, but Olivia embraces the opportunities these arrangements provide.

1. Managing for Technological Advances—Dealing with the “New Normal”

Xamira has been proactive in her role as sales manager by providing her sales force with training opportunities to help them better communication with sales leads from unfamiliar cultures.

1. Managing for Globalization—The Expanding Management Universe

When it comes to managing his employees, Tyler always goes the extra mile to build teamwork and camaraderie among his employees.

1. Managing for Happiness and Meaningfulness

Even though he knows they are good people, Fred has to monitor his sales employees’ activities to make sure they haven’t crossed any lines in trying to win new business.

1. Managing for Ethical Standards

Kalisha is part of the sales force. She is friendly and outgoing, and she consistently is your top sales person.

1. Extroversion

Ronald is a customer service representative who interacts with your company’s customers who want to return or repair products. Sometimes customers are angry or upset, so Ronald’s job is to remain calm and welcoming as he works with customers to resolve their concerns.

1. Agreeableness

Mariana is your company's head of governmental reporting. It is critical that her reports be submitted on time and accurately, otherwise the company could face stiff penalties.

1. Conscientiousness

Xiuying is the head of security. It is important that she keep her cool during very tense situations, otherwise your employees and your company could face serious consequences.

1. Emotional stability

Rashan is the director of your advertising department. Your company creates all of its own ads for your products. It is up to Rashan to conceive of creative and imaginative ad ideas.

1. Openness to experience

Reflected in self-control, adaptability, and honesty

self managment

Allows you to show others that you care and to understand others’ emotions 

social awareness

Enables you to read your own emotions and gauge your moods

self awareness

The belief that you can perform well across a variety of situations

Does not apply

5. Art has an impressive ability to remain cool, calm, and collected under great pressure, conflict, or emotional distress.

self managment

The ability to communicate clearly, disarm conflicts, and build personal bonds with others

relationship management

Iresa is very mindful of her feelings. If she experiences something that makes her feel angry, she immediately recognizes the change in her mental state and how it might affect her behaviors and decisions.

self awareness

Teri is highly attuned to her employees’ feelings and emotions and is able to empathize with what they are struggling with.

social awareness

Randal often helps his workers get through their interpersonal issues with one another.

realtionship management

Represents how dependable, responsible, achievement-oriented, and persistent you are

does not apply

Your general belief about your own self-worth

self-esteem

Your belief about your chances of successfully accomplishing a specific task

self efficacy

Indicates the extent to which you tend to be relaxed, secure, unworried, and less likely to experience negative emotions

emotional stability

Indicates how much personal responsibility you take for your behavior and its consequences

Locus of control

Chao likes his job as an administrative assistant. He doesn't feel the need for fancy titles or a big office to feel as though his career is successful.

Self-esteem

Describes the degree to which you are trusting, good-natured, cooperative, and soft-hearted

does not apply

Veronica makes a great leader and manager. She has a level head on her shoulders and is always measured and controlled in her responses when she is faced with conflict

emotional stability

Your belief in your ability to monitor your and others' feelings and to use this information to guide your thinking and actions

does not apply

When Willard's salespeople fail to meet their target, he feels as though he should have done more to support them and feels partially responsible for the shortcomings.

locus of control

As Sheena was waiting for her CPA licensing exam to begin, she felt confident because she knew she had the material down and could answer the questions accurately.

self-efficacy

After reviewing a few of his tasks, Luciana tells her new assistant “next time I need something done well I’m going to give it to you!”

Behavioral component of attitudes

fter spending only a few minutes on the phone with a customer service agent before his problem was satisfactorily resolved, Khushtar told the agent “your company does a really great job with tech support.”

Cognitive component of attitudes

Araceli loves digging into a challenging assignment at work.

Affective component of attitudes

Even though Frederick and his new employee got off on the wrong foot, he decides that he is going to give her another chance.

Behavioral component of attitudes

Hilario is aggravated by his new supervisor’s overbearing style.

Affective component of attitudes

Steve believes it’s rude for his coworkers to respond to emails during team meetings.

Cognitive component of attitudes

After sitting through his annual performance review, Quinton thinks his boss is not doing a very good job of tracking employee performance.

Cognitive component of attitudes

Sasha hates the new office that she’s been assigned to.

Affective component of attitudes

Lane leaves an uncomfortable job interview and calls her partner to say, “I would not take a job at that company if they offered me double my current salary.”

Behavioral component of attitudes

“I’m going to buy a Ford to support the U.S. auto industry” is an example of which component of attitude?

behavioral

Alexus knew the man she just interviewed for her department would be a good employee with a good work ethic—he got along well with everyone, the interview went well, plus he went to her alma mater!

1. Stereotyping

Zeb met with five potential new assistants over the course of the last week. He couldn't explain why, but he knew he had a great feeling about three of them and didn't care for the other two. One of Zeb's coworker's pointed out that the three he liked shared Zeb's gender and race, and the two he didn't care for did not.

Implicit Bias

Ivy knew she would like her blind date as soon as she saw him, because of the way he dressed.

Halo Effect

The last time Takeshi talked with this vendor he felt the vendor was trying to take advantage of him. This time the meeting went very well, and Takeshi is thinking about giving him some business.

1. Recency Effect

When Hector's students handed in their work late, he knew they had been out partying and this was why they didn't do their work on time.

1. Causal Attribution

Sebastian was never aware of any racial discrimination happening in his workplace. However, a few months ago Sebastian felt strongly that he was the victim of racial discrimination at work, and now he notices it happening to others in the office as well.

Selective attention

Hadya sees that her boss has been working behind a closed door all week. This is atypical because his door is usually open. Hadya wonders if her boss is avoiding the employees on purpose because he has something negative to tell them.

Interpretation and evaluation

Connor doesn’t normally remember the details of each meeting in his department, but he won’t likely forget last week’s meeting because of a very heated exchange he had with a coworker.

1. Storing in memory

One of Janelle’s employees filed a complaint against her with senior leadership regarding a particular exchange between the employee and Janelle. The executive team asks Janelle to attend an informal deposition where they ask her to provide her recollection of what happened in the exchange between her and the employee on the day in question.

Retrieving from memory to make judgments and decisions

The extent to which a job requires a person to use a wide range of different skills and abilities

Skill variety

The extent to which a job requires a worker to perform all the tasks needed to complete the job from beginning to end

Task identity

The extent to which a job affects the lives of other people, whether inside or outside the organization

Task significance

The extent to which a job allows an employee to make choices about scheduling different tasks and deciding how to perform them

Autonomy

The extent to which workers receive clear, direct information about how well they are performing the job

1. Feedback

Ryo is not very excited about meeting his performance goals this quarter because he has compared his goals to his coworker’s goals and doesn’t feel they are equitable.

Does not apply

Lucy wants to attend training before she takes on a new job role.

Expectancy

At this time in his life, Mateo would rather have more time off than he would a bonus check.

Valence

Thu could care less about meeting her goals this quarter because the reward is a $500 Omaha Steaks gift card and Thu is a vegetarian.

Valence

Darius isn’t confident about tackling a new project because he’s not at all familiar with the software platform.

expectancy

Catalina knows that she will receive a huge year-end bonus if she meets her sales goals.

instrumentality

Madison is going to try really hard to succeed at her project because she has a high need for achievement. 

Does not apply

Adnan’s boss dangles rewards in front of employees as performance incentives, but sadly Adnan knows that even when employees perform well, most of them never see any actual rewards.

Instrumentality

You received a $100 gift card to your favorite restaurant after being named employee of the quarter.

Extrinsic reward

Winning employee of the month made you feel that you were special and that your work was valued. 

Intrinsic reward

When you got to work yesterday there was a note on your desk thanking you for your dedication. This made you feel satisfied with your work.

Intrinsic reward

You use the free employee financial advisor regularly, and each time you do, you feel good about choosing to work there.

Intrinsic reward

You get to use the best parking spot as a reward for being this month's star employee.

Extrinsic reward

Your new promotion includes a fancy title, which makes you feel like you are valued in your job.

Intrinsic reward

Your favorite perk at your company is the complimentary membership to your local health club—it would otherwise be really expensive to join.

Extrinsic reward

You moved to a bigger, much nicer office when you got promoted.

extrinsic reward

Employee monthly salaries

Physiological need

Company-provided benefits such as health insurance and pension plans

Safety need

A workplace that provides a close-knit, family culture

Love need