HRM 11-13

Employee training

is a program that helps employees learn specific knowledge or skills

MENTORING

It is a relationship in which an experienced manager is paired up with an individual

COACHING

one person who has necessary knowledge instructs other individuals on a one-on-one or small group basis.

APPRENTICESHIP

Trainees spend a set period learning a craft or trade under the guidance of ar experienced master.

ON THE JOB TRAINING

The employee learns the job by doing.

CROSS FUNCTIONAL TRAINING

The trainee moves through a series of job assignments cover specific time frames.

SIMULATION

The employee practices the job in a simulated work environmen

AUDIOVISUAL TRAINING

Training using video or online content

COMPUTER ASSISTED INSTRUCTIONS

A computer program guides the trainee through a pre-programmed training course.

TRAINING AT HOME

self paced and self directed learning where individuals learn the material in his or her own time, away from the job site.

INDIVIDUAL DEVELOPMENT PLANS

This document details an employee's intentions and learning outcomes as well as support necessary to meet his or her tangible growth goals.

THE 9-BOX GRID

is an individual employee assessment tool that evaluates the employee's current and potential levels of contribution to the organization.

CROSS TRAINING

refers to training employees to perform job duties other than those normally assigned.

JOB ENLARGEMENT

involves expanding the employee's job by adding more tasks and duties.

JOB ENRICHMENT

where a job is designed to have interesting and challenging tasks which can require more skill and can increase pay

JOB SHADOWING

an informal way for someone to learn what it is like to perform a particular job at a workplace.

JOB RATATION

is the systematic movement of employees from job to job within an organization.

SUCCESSION PLANNING

identifies long-range needs and cultivates internal talent to meet those needs.

ASSESSMENT CENTER

Designed to assess the employees or job candidate's suitability in relation to a particular role.

ONLINE EMPLOYEE DEVELOPMENT

Online training allows self-directed, just-in-time, on- demand instruction.

CAREER PATH

a sequence of jobs that leads to your short- and long-term career goals.

Front the house employee

employees who directly interact with the guests.

BACK OF THE HOUSE EMPLOYEE

employees or what is sometimes called the heart of the house

HUMAN RESOURCE PLANNING

It is a process that identifies current and future human resources needs for an organization to achieve its goals.

JOB ANALYSIS

It is a process of identifying and determining in specifics the job duties and requirements,

INTERNAL RECRUITMENT

It is the hiring within the organization, considering current employees for the job.

EXTERNAL RECRUITMENT

It is the process of searching outside of the current employee pool

RECRUITING

THE PROCESS OF EMPLOYING NEW PEOPLE TO WORK FOR A COMPANY OR ORGANIZATION.

ON-BOARDING

is the process of getting the new employee started in both a new company and a new job.

TURNOVER

is an inevitable part of business, particularly in the hospitality industry.