Domain III. Management of Food and Nutrition Programs and Services

T/F
Zero-based budget excludes previous budgets

T

T/F
Zero-based budget justify all expenses, both in previous and new expenses

T

T/F
Zero-based budget adjusts a predetermined amount each year

F

T/F
Zero-based budget only justify new budget items

F

Maggie wants to set a price for her new protein buttermilk pancakes. Her food cost is $1.87. If her total fixed, labor, and profit costs add up to 82%, what should the selling price be using the cost-of-profit pricing method?

$10.38

SWOT stands for

Strengths
Weaknesses
Opportunities
Threats

Which of the following functions of management would delegation fall under?

Organizing
Directing
Planning
Controlling

Directing

__ marketing is a type of marketing used to promote posotive behavior change for the benefit of individuals and society. Common in public health initiatives.

Social

__ marketing is the practice of individuals or organizations selling products or services to fill the customer’s needs or desires

Business

__ marketing is a long-term overall view of marketing to set objectives, analyze the target market, and create an effective marketing mix

Strategic

__ __ is the mainstream promotion of information through news or social platforms, not necessarily tied to behavior change

Media promotion

Determine the break-even point for Christy's Cafeteria based on the following information:

• Total fixed costs = $22,250

• Variable costs per average-priced meal = $2.60

• Selling price per average-priced meal = $4.75

10,348

"Tools, materials, and controls should be located close by and directly in front of the operator" is a principle for what type of procedure?

Motion economy

Job Analysis vs Job Description vs Job Specification

Job ___: A description of the minimum standards that must be met by someone to hold a specific position

Job ___: A breakdown of the tasks of the position and how to complete each one

Job ___: A list of the skills, responsibilities, and duties of a specific position

Specification
Analysis
Description

The PDCA cycle stands for

Plan
Do
Check
Act

Jasmine is attempting to improve how the clinical RDs rotate floors in the hospital, and she has organized weekly meetings with the clinical RD team to discuss the process. Now she is talking with the RD team leaders and managers (people who are most involved with the process) to collect information and data about the floor's patient loads and responsibilities.

Which step in the PDCA Cycle is Jasmine at?

Plan

In a long-term care facility with 300 patients, it takes 12 minutes to prepare one meal. How many full-time equivalent (FTE) employees are needed per week?

31.5

The 3 categories of management roles done within a manger’s overall work

Interpersonal
Informational
Decisional

The 5 fundamental functions of management are

Planning
Organizaing
Staffing
Directing
Controlling

The Joint Commission requires a nutrition screen to be completed within __ hours for patients admitted to acute care.

24

This theory describes a participative style of management which "assumes that people will exercise self-direction and self-control in the achievement of organizational objectives to the degree that they are committed to those objectives." This theory assumes people view work as positive, participative, and democratic.

Theory Y

This theory assumes that individuals inherently dislike work and avoid it if possible. This theory assumes people view work as negative.

Theory X

This theory assumes workers accept responsibility when they understand the big picture; employees are the greatest assets of a company.

Theory Z

__ is a decision-making technique focusing on the highest gain with the smallest amount of losses, regardless of what the competition does.

Game theory

Ellen is a clinical nutrition manager at a hospital. She believes her employees love to work as clinical dietitians, will constantly learn new things, and will continue to work more efficiently as a team. Which theory describes the type of attitude Ellen has?

Theory Y

Market segmentation

__ divides a market into groups based on lifestyle, attitude, or personality

Psychographic

Market segmentation

__ divide a market into groups based on age, sex, income, education, race, etc.

Demographic

Market segmentation

__ divides a market into groups based on locations such as neighborhood, city, or state.

Geographic

Advantages of ___ ___ include:

• Forces management to consider the future direction and development of their department

• Acts as a control device because it quantifies goals and objectives

• Serves as a communication tool for management

• Documents plans for anticipated economic changes, such as inflation

budget planning

T/F
A grievance is more formal than a complaint

T

The process of reviewing a patient's medical record, collecting information, and recording it is what type of data collection?

Chart audit

Which of the following is a key principle of administering workplace discipline

A. Should be administered in a personal manner

B. Should be administered with due process

C. Should always be delayed until a formal hearing can be scheduled

D. Should be administered immediately and consistently

D

What is the food cost percentage if the cost of food is $825, the labor cost is $1,200, and the income is $3,200?

26%
(825/3200)

Which function of management involves delegating the distribution of work to qualified people?

Directing
Staffing
Planning
Budgeting

Directing

The behaviorally anchored rating scale (BARS) was developed by a combination of which of the following?

A. Rating scale and critical-incident appraisal

B. Customer satisfaction ratings and management ratings

C. Psychological testing and performance indicators

D. Rating scale and excellent performance indicators

A
(Critical-incident appraisal method identifies behaviors that indicate both excellent and poor performance)

___ costs, also known as direct or flexible costs, are those that proportionately vary with the level of output and changes in volume. Examples include food, uniforms, and benefits. When reducing a budget, first look at this.

Variable

When reducing a budgtet, first look at ___ cost.

variable

___ costs, also known as indirect costs, are those not affected by sales volume and that stay settled within a range of sales volume. Examples include rent, taxes, and depreciation. 

Fixed

___ costs include both fixed and variable components, where costs are fixed for a set level of production/consumption and become variable after this production level is exceeded. Examples include labor, maintenance, and utilities.

Semi-variable

___ costs are those that have already been incurred and cannot be recovered by a new decision.

Sunk

This management theory reflects the basic tenet that there is one best way to complete every job, that there is one best way to create an organization, and that the organization should be arranged in a rational manner.

Classical

(Principles of the classical theory include the tenets of unity of command (each person reports to only one supervisor) and unity of direction (all units should be moving toward the same objective))

The ___ theory is a theory of management that was developed in response to the deficiencies of the classical theory; here, the organization is viewed as a social system.

human relations

Which of the following is provided by the Fair Labor Standards Act of 1938?

A. Holiday pay

B. Equal pay for equal work

C. Tips may be considered part of the employees' wages

D. Unemployment compensation

C

Which document serves as the Academy of Nutrition and Dietetics' position on the essential roles and activities of the RDN in the direction and delivery of food and nutrition services?

Scope of Practice

According to the ADA, which of the following is a "reasonable accommodation" to make a workplace and dining area accessible to a person with disabilities?

A. Installing elevators

B. Widening aisles to at least 46"

C. Installing wheelchair ramps

D. Widening doorways at a company with 10 employees

C

Based on the ADA, aisles must be at least __" wide to accommodate persons with wheelchairs.

36

Companies with fewer than __ employees are not mandated by the ADA to implement reasonable accommodations.

15

What is the following an example of?

Payroll Title: Registered Dietitian

• Job summary: Collaborates with providers to identify and connect with patients. Establishes treatment plans and communicates with patients.

• Hours: 6:30 AM – 3:00 PM, 5 days a week

• Education: At least a Master's degree in nutrition and RD/RDN credential within 3 months
  

Job description

Job analysis

Job breakdown

Job specification

Job specification

To provide feedback using the behaviorally anchored rating scale, what needs to be tracked?

Critical incidents

How many % to add prior to markup to compensate for hidden losses?

10%

T/F
When unionization takes place, management may lose the right to hire or fire.

T

Alicia's cafe added a new menu item (banana parfait) this month. The raw food cost is $1.02 per serving and their overall food costs are 45%.

What is the selling price for the banana parfait using the factor pricing method?

$2.26

To determine the markup factor: 100 / food cost percentage

To determine the selling price: raw cost of food x markup

1. To determine the markup factor: 100 / 45 = 2.22

2. To determine selling price: 1.02 x 2.22 = 2.26

3. The banana parfait should be sold for $2.26

Lean Six Sigma is a performance improvement program that focuses on reducing ___.

waste

Productivity = ___ ÷ ___ 

Output ÷ Imput

To increase productivity, (increase/decrease) the output or (increase/decrease) the input

increase; decrease

Which menu would be the most appropriate for patients with a short stay and standardized nutritional needs?

Pre-selective menu
aka
Non-selective menu

A hospital cafe would most likely offer a ___ menu.

static

__ __ means categorizing customers based on characteristics.

Market segmentation

Grace believes her school's policy for supervised practice placement is unfair. During a meeting with the assistant director of the nutrition program, Professor Kirstin, she explained why the policy is unfair and her ideas for alternative solutions.

Which of the following has Grace presented to Professor Kirstin?

Diplomacy

Dispute

Grievance

Conflict

Grievance

Which of the following is a source of potential employees during recruitment?

EEO

ADA

Labor unions

EEOC

Labor unions

A bakery wants to maintain a 30% food cost. It costs $2.589 to make a cupcake. What price should they give that cupcake?

$8.54

Price = markup factor x portion cost
Markup factor = 100/30 = 3.3
Price = 3.3 x $2.589 = $8.54

If a food-cost percentage is 25%, what should the markup factor be?

4

Based on the following information, what is the labor cost per meal?

• Total food purchased: $35,700

• Total labor expenses: $28,420

• Total cafeteria sales: $24,000

• Meal equivalent factor: 2.00

• Total patient meals served: 2,050

$2.02

2050 + (24000 / 2)

Which management theory best explains promotion-related incompetence?

Peter Principle

Which performance appraisal bias allows one positive trait to overshadow poor performance?

Halo effect

Which performance appraisal bias involves rating all employees higher than they deserve, regardless of performance?

Leniency of error

Which performance appraisal bias is rating all employees as “average” to avoid extremes?

Error of central tendency

Which performance appraisal bias overemphasizes the employee’s most recent behavior, rather than evaluating the full review period?

Recency effect

Which work simplification tool is used to study motion and track the number of movements between pieces of equipment to evaluate equipment placement and improve efficiency?

Cross chart

What is the primary purpose of using outcomes research?

A. To determine the best desired outcome

B. To determine the most cost-effective way to solve a problem

C. To determine the most productive outcomes

D. To determine the best approach to solving a problem

B

Preparing and creating a budget is an example of which type of management function

A. Organizing

B. Evaluating

C. Projecting

D. Controlling

D

ReDefined is a coffee shop that sells specialty lattes, local pastries, and coffee beans. Based on the following information, how much money does ReDefined need to bring in to break even?

• Fixed costs: $1,075

• Variable costs: $3,300

• Sales: $5,999

1075 / 1 - (3300 / 5999)

= 2389

An organizational chart uses (solid/dotted) lines to depict authority (e.g., administrative, manager) and (solid/dotted) lines to depict advisory or staff positions (e.g., consultant, part-time).

solid, dotted

Which quality improvement philosophy emphasizes continuous, small, incremental improvements from employee-driven suggestions, often involving daily discussions and team input?

Kaizen