Tm611 reviewers week 2

Self management

Tourism and hospitality workers must acquire self awareness and development

Communication competency

Workers must be able to communicate effectively

Multicultural competency

Must be able to work in multicultural environment

Teamwork competency

Workers must be team players, which promotes healthy environment or shows cooperations

Managers

These are the mentors, expect to engage in the development of people

Strategic competency

A manager must know how to provide strategic actions or give an objective approach

Tour operators

Create tour package

The accommodation sector

Provides the lodging of tourists

Transportation sector

Provides the transport of tourists, airlines, surface transpo and sea vessels

Food and beverages establishments

Offer thematic as well as local and foreign gastronomy

MICE

Meetings,incentives,conference,exhibition

Meeting

Coming together of a number of people in one place

Incentive

Offered to participants to reward a previous performance

Conference

Participatory meeting designed for discussion, fact finding,problem solving and consultation

Exhibition

Are event which products and services are displayed

Travel agencies

Act as intermediaries for the costumer, receives commissions from their suppliers

Business travelers

Travelers whose purpose is mainly for work

Leisure travelers

Whose purpose is for relaxation, get away from all the stress of life

International travelers

Whose trip are going for abroad of traveling to other countries

Airline computer reservation system

CRS, can scan flight information and availability

Global distribution system

GDS, major crs, book reservation in hospitality industry

Familiarization tour

Fam tour, free low cost trip depending on the sponsors

Hotel brochures and property’s websites

Are promotional tools used to introduce the company and its products/services

Strategic alliances website

Between 2 or more properties have been emerging

Tour operators

Entity which may either be a single proprietorship partnership

Department of tourism

DOT, provides a training program design to produce individual, who will guide visitors presenting the country

Tour guide

Are expected to talk about their country, people, history, culture and attractions

United Nations World Tourism Organization

UNTWO, responsible for the promotion of responsible, sustainable, and universally accessible tourism

UNTWO

Has membership of 155 countries and 7 territories, and over 400 affiliate member

Madrid, Spain

UNTWO hq are based on?

National Tourism Organization

Function to develop and implement tourism policies

Ministry of secretariat

An independent ministry or a part of a larger ministry

France

Ministry of freetime

Mexico

Stare secretariat

Department

Represented by a government agency

Japan

DOT is under the dept of transportation

Canada

Tourism Canada is under the dept of regional and industrial expansion

Quasi public

A combination of government and private ownership

Hong Kong

Tourist association

United Kingdom

British tourist authority

Hospitality businesses

Open 365 days and 24h a day

Hospitality businesses

The product ______ are intangible and perishable

The tourist

4 dept of tourism and hospitality indus- who seeks various psychic and physical experiences and satisfactory

The business providing tourist goods and services

4 diff per of tourist and hospi indus- business people seeing tourism as an opportunity to make profits.

The government of a host community or area

4 dif pers of tourism and hospi indus- politicians view tourism as a wealth factors, related to income their citizens

The host community

4 diff pers of tourism and hospi industry- people living in the community that is being visited by the tourist

Quezon City

Populous city of ph

Bacolod

City of smile

Pampange

Culinary province

Aklan

Oldest province

Pineapple

Symbol of tourism

Maria Esperanza Christina Garcia Franco

Secretary of dot in 2022

Love the ph

What is the goal of dot?

air transport

Civil aviation

civil air navigation service organization

CANSO

International air transport association

IATA

Civil aviation authority of the Philippines

Caap

Manila international airport authority

MIAA

Philippine aerospace development corporation

PADC

civil aeronautics board

CAB

Macy’s -cebu international airport authority

MCIAA

International airport

Other countries

Domestic airports

Ph only

Community airports

VIP or sa komunidad

Sour searching

karamihan sinasabi sa mga cruise

Titanic

IT is a mega ship

Stateroom space

Cruise ship facilities-tanaw Ang ocean, bedroom

private spaces

Cruise ship facilities-Where the captains are or chef

public space

Cruise ship facilities-For entertainment

Sailing operations

Cruise line operations-Captains, deputy captain,chief engineer

Hotel operations

Cruise line operations-Hotel manager, purser

International maritime organizations

IMO

Cruise line international association

CLIA

Maritime industry authority

MARINA- give books to seaFarers

Philippine coast guard

PCG- ensures the safety of people beyond coastline

Philippine ports authority

PPA

Philippines National railway

Oldest railways in ph

Light rail transit

Lrt 1&2

Metro rail way

Mrt

Office of transportation cooperatives

Otc

Land transportation office

For license, dept of transportation

Land transport franchising and regulatory board

Rules and regulation ltfrb