Cosmetology First Final

The science that looks at how individual perform work and what body movenments, tools, and equipment benefits the health and comfort of the salon professional and client is called:

ergonomics

prevent neck and back strain by:

not reaching overhead for supplies

all of the following can help prevent neck and back strain EXCEPT

reaching overhead for supplies

which type of shoes should be worn to reduce fatigue caused by standing for long periods of time

low, broad-heeled shoes

rotating footwear has all of the following effects EXCEPT

shortens how long they last

which of the following preventative measures will help alleviate food and leg problems?

rasing your feet on a stool during breaks

what condition occurs when tendons become inflamed

tendonitis

all of the following movements cause Carpal Tunnel Syndrome EXCEPT

using sharp shears

which of the following will help prevent shoulder problems

adjusting the height of the chair when you work on client

an inflammation of the fluid sac that lies between a tendon and skin or bone is called

carpal tunnel

eye contact, smiling and posture are all examples of

nonverbal communication

which of the following statements describes an appropriate technique to use when making eye contact?

use eye contact throughout the conversation to demonstrate interest

leaning forward during a conversation might communicate

i’m interested in what you are saying

the nearness of another to one’s personal space is known as

proximity

the tone or inflection of your voice, level and rate of speech all play a role in

verbal communication

which of the following statements does NOT reflect proper grammar

this oil works good on a normal skin type

which of the following descriptions is true of speaking with clarity

less is more

pronouncing words clearly, precisely and accuratiely is referred to as

enunciation

changing the pitch of your voice while speaking is called

inflection

the tempo used during a verbal exchange is called the

rate

the strength of volume during a verbal exchange is called

force

which of the following statements is NOT true about closed-ended questions

begin with why

how should a salon professional respond to a client insisting on a certain hair color that would NOT be flattering to their complexion

by tacting suggesting otherwise

use of a prompting comment such as “go on” is an example of a listening strategy called

respond

translating what you heard into your own words is referred to as

paraphrasing

Paraphrasing to summarize the meaning of what has been communicated is known as

reflective listening

adjusting your behavior to ensure your messages are being understood, and adapting your approach is referred to as

flexing

all of the following topics are considered to controversial for discussion with the client EXCEPT

hair care products

practing good manners in the workplace is reffered to as

professional etiquette

not making assumptions about people based on apperances reflect use of

respect

if a person matches their actions with their words, it is an example of

intergrity

persevering through difficult times is an example of

commitment

as soon as you notice a discussion is getting off-track, you should

bring it back to the main issue

the scheduling concern of a client arriving early can be addressed by

telling client how long before the service will begin

“no show” clients can be handled with all of the following strategies EXCEPT

never discussing the missed appointment

an outward reflection of your inner feelings, thoughts, attitudes and values defines your

personality

after performing a service on a difficult client, diane vents her frustrations to other clients. Which of the following terms identifies Diane’s display of emotion

attitude

a polite behavior that shows respect for other people is called

courtesy

which of the following statements describes courtesy

thoughtfulness of others

a deep admiration for someone or something is referred to as

respect

all of the following statements describe methods to build self-respect EXCEPT

feeling down about yourself and others

responding calmly versus reacting implusively represents a person who is practicing

emotional balance

the feeling that two people have for one another that feeds each person’s need to feel valued is known as

mutual respect

proper conduct in relationships with your employer, co-workers and clients is known as

professional ethics

which of the following responsibilities is NOT found in the professional code of ethics

failure to fulfill obligations

integrity is simple terms could be describe as

doing the right thing

an effective way to build trust is to

communicate in open, honest ways

all of the following are trust busters in a work envvironment EXCEPT

intergrity

negative aspects of our personal character that we are unaware of but others can see are referred to as

blind spots

which of the following terms describes a pledge to a course of action

commitment

meeting life’s new challenges can be assited by

focusing attention on goals

resilience is devoloped by solving problems and

learning from mistakes

the ability to adapt or repond to change is called

flexibility

being persistent means

staying the course, not giving up

bacteriology is the study of

bacteria

bacteria that are harmless amd cam even be beneficial are called

nonpathogenic

pathogenic bacteria are responsible for all of the following, EXCEPT

benefiting the enviroment

a communicable disease refers to a disease that is

spread from one person to another

rod-shapped bacterial cells are known as

bacilli

what bacteria, when viewed through a microscope, would appear to be spiraled, coiled, corkscrew-shaped bacterial cells

spirilla

pus-forming bacterial cells that form grapelike bunches or clusters and are present in abscesses are called

staphylococci

bacterial cells that grow in pairs are the cause of certain infections, such as pneumonia, are known as

diplococci

during which stae of growth do bacteria reproduced and grow rapidly

active stage

HIV causeses the immune system to

break down

organisms that live on or obtain their nutrients from another organism are known as

external parasites

diseases-causing baterica/viruses that are carried through the blood or body fluids are known as

bloodborne pathogens

which of the following actions would be considered a universal precaution

disinfecting salon equipment

which of the following occurs when the circulatory system carries bacteria and their toxins to all parts of the body

general infection

what type of immunity is provided when a person is given antibodies to a disease rather than producing them through his or her own immune system

passive immunity

What is this pathogenic bacteria

staphylococci

What is this pathogenic bacteria

streptococci

What is this pathogenic bacteria

diplococci

What is this pathogenic bacteria

bacilli

What is this pathogenic bacteria

spirilla

removing dirt and debris to aid in preventing the growth of micrbes is

cleaning

to destroy or kill most bacteria (except bacterial spores), fungi and virueses on nonporous surfaces is referred to as

disinfection

virucidals are disinfectants used to kill

viruses

the regulating agency under the department of labor that enforces safety and health standards in the workplace is

osha

key information on a specific product regarding ingredients, associated hazards, combustion levels and storage requirements is provided by

SDS

what information is assigned to a product, along with the approval of the efficacy claims on the label to ensure the product is sade and effective

EPA registration number

an approved EPA-registered disinfectant is effective on what type of surface

nonporous

which of the following is the next step after removing all hair from a brush during a disinfection procedure

wash brush with soap and water

when disinfecting, tools must be preclaned before

immersion

what should you do with a porous item such as a neck strip, sponge or emery board once it has been used on a client

discard it

any tools or supplies that come in contact with the client during a serivce must be discarded or

disinfected

all of the following statements are precautions regarding disinfectants, EXCEPT

use hands to remove objects from disinfectant

dispose of sharp objects, such as razor blades in a(n)

puncture-proof container

destroying or killing all microbes is

sterilization

tools and instruments used to puncture or invade the skin must be sterilized or designed to be

disposable

when performing first aid for bleeding wounds, what is the next step after bleeding stops

apply bandage

chemical burns should be treated by

rinsing away all traces of chemicals

which of the following steps should be taken FIRST when it is believed a person may be choking

determind if the civtim can speak or cough

if the skin is not broken following a heat or electrical burn, which of the following actions is recommended to treat the burn area

immerse in cool water

which of the followung steps shoulf be taken if a person has fainted

apply a cold compress

in the case of a chemical injury to the eye, which of the following steps is recommended

flush eyeball with lukewarm water for 15-30 minutes

if a victim appears to be having an allergic reaction, where could you locate information about product usage

SDS

the term uses to identify anyhting that occupiess space and has weight is called

matter

matter with definite weight and volume but no defintie shape is called

a liquid

which of the following conditions is an example of chemical change

oxygen and hydrogen combining to form water

basic substances that cannot be broken down into simpler substances are called

elements