Chapter 7 - Organization & management

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16 Terms

1
Organizational chart
refers to a diagram that outlines the internal management structure.
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2
Communication
________ is both downward /top- down and upward /bottom- up.
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3
trade union
It is a group of employees who have joined together to ensure their interests are protected.
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4
Managers
________ are less likely to make mistakes if some of the tasks are performed by subordinates.
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5
Delegation
Giving a subordinate the authority to perform particular tasks.
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6
Hierarchy
Refers to the levels of management in any organization, from highest to lowest.
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7
task of the management
The ________ is more concerned with guiding, leading and supervising employees, than commanding.
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8
Top managers
________ are less remote from the lower level of the hierarchy.
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9
job description
When advertising for a vacancy, a job description is needed so that the people applying for the job can see if they are suitable for the work expected of them.
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10
final responsibility
It is only the authority to perform the task that is being given, not the ________.
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11
Managers
________ must try to measure & evaluate the work of all employees and groups to make sure they are on track according to their targets and aims.
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12
Span of control
It is the number of subordinates working directly under a manager
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13
Directors
Senior managers who lead a particular department or a division of business
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14
Line managers
Have direct responsibilities for people below them in the hierarchy of organization
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15
Supervisors
Junior managers who have direct control over the employees below them in the organizational structure
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16
Staff managers
Specialists who provide support, information & assistance to the line managers
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