Chapter 7 - Organization & management

Organizational chart

refers to a diagram that outlines the internal management structure.

Communication

________ is both downward /top- down and upward /bottom- up.

trade union

It is a group of employees who have joined together to ensure their interests are protected.

Managers

________ are less likely to make mistakes if some of the tasks are performed by subordinates.

Delegation

Giving a subordinate the authority to perform particular tasks.

Hierarchy

Refers to the levels of management in any organization, from highest to lowest.

task of the management

The ________ is more concerned with guiding, leading and supervising employees, than commanding.

Top managers

________ are less remote from the lower level of the hierarchy.

job description

When advertising for a vacancy, a job description is needed so that the people applying for the job can see if they are suitable for the work expected of them.

final responsibility

It is only the authority to perform the task that is being given, not the ________.

Managers

________ must try to measure & evaluate the work of all employees and groups to make sure they are on track according to their targets and aims.

Span of control

It is the number of subordinates working directly under a manager

Directors

Senior managers who lead a particular department or a division of business

Line managers

Have direct responsibilities for people below them in the hierarchy of organization

Supervisors

Junior managers who have direct control over the employees below them in the organizational structure

Staff managers

Specialists who provide support, information & assistance to the line managers