business-operations AQA

job production

where products are made to order normally expensive

flow production

where products are made universal

lean production

minimising waste during production by doing more with less

quality assurance

minimising wasted products, also checking materials, machinery and other factors constantly to assure minimal waste

kaizen

employees are responsible for making small improvements to minimise waste reducing manufacturing costs

procurement

establishing relationships with suppliers to get supplies, services and materials a business may need

factors affecting suppliers choices

price, quality, speed and reliability of deliveries, flexibility of order volumes, ethics,

just in time stock management

where stock is ordered and delivered just in time for use but requires a close relationship with reliable suppliers, it can cut waste and help with lean production, cuts storage costs

just in case stock management

stock is held just in case the demand spikes up, some may be wasted if demand doesn’t spike, costs of storing the stock

buffer stock

stock that is held if there is a sudden spike in demand

supply change

creation of product to the finished product or services

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total quality management

all people of the production process keep an eye on the quality of a product meaning costs are lower, motivation is higher, and reputation is better

quality control

individuals check finished products for their quality, increases waste as products are checked after all the manufacturing has been completed

methods of customer service

pot sales service, safe service, clear product information, payment methods, good premises