GVT Week 4

5 ways to improve communication from Hill and Bartol (2018)

• Match technology to situation

• Make intentions clear

• Stay in sync

• Be responsive and supportive

• Be open and inclusive

Leonardi and Neeley (2017) summary

• Exploring online communication tools

• Can improve collaboration, innovation, decision making, and employee engagement

• 4 traps:

  • Flawed assumptions about millennials

  • Repressing informal communication

  • Failure to recognize learning

  • Focusing on the wrong data

• metaknowledge and direct knowledge are likely to be picked up when participating in social tools

Mell et al. (2021) summary

• Examine how temporal dispersion affects team dynamics and knowledge sharing

• Look at role of temporal broker

• Temporal distance has a greater effect on collaboration than spatial distance

• Temporal broker develops higher integrative complexity and needs more time for coordination of work

Task complexity dimensions

• Workflow

• Task environment 

• External coupling

• Internal coupling

4 types of workflow

• Pooled

• Sequential

• Reciprocal

• Intense

2 different task environments

• Static (predictable and stable)

• Dynamic (uncertain and new)