Professional Practice - Personal Skills and The Health Care Professional

A set of vocabulary flashcards from the lecture notes on personal skills and professionalism in healthcare.

Professional Image

The impression a person makes in a professional setting, influenced by factors like attitude, communication, and adherence to professional standards even after work hours.

Critical Thinking

The purposeful, self-regulatory judgment that results in interpretation, analysis, evaluation, and inference, characterized by a rational perspective and asking essential questions.

Conflict Resolution

Methods by which two or more parties find a peaceful solution to a disagreement, aiming for a Win-Win situation.

Flexibility (in healthcare)

The ability to adjust spontaneously within one’s position and participate in activities that arise without prior warning, ensuring high reliability during unexpected events.

Functional Conflict

Conflict that is managed through negotiation and mutual respect, often leading to productive outcomes.

Dysfunctional Conflict

Conflict that lacks respect for differing viewpoints, often leading to breakdowns in communication.

Accommodating (Conflict Style)

Focuses on peacekeeping over finding solutions, appropriate when relationship preservation is more valuable (You Win, I Lose style).

Avoiding (Conflict Style)

An attempt to evade conflict situations, appropriate when stakes are low or confrontation may harm relationships (Lose-Lose style).

Compromising (Conflict Style)

Seeking a mutually satisfactory solution where both parties gain and lose a little, appropriate for complex issues with equal power dynamics (I Win a Little, You Win a Little, and Lose a Little style).

Competing (Conflict Style)

An assertive, non-cooperative approach leading to a winner and a loser, used when crucial decisions need to be made quickly or unpopular decisions enacted (I Win, You Lose style).

Collaborating (Conflict Style)

A win-win style where both parties work towards a common goal, important for maintaining relationships and seeking consensus (Win-Win style).

Problem Solving

The process of identifying and resolving problems by utilizing critical thinking skills to make decisions.

Capitalization

Capitalization is appropriate only for specific, named, individual items or people.

Colloquialism

Language used in ordinary or familiar conversation that is not formal or literary.

Clichés

Overused phrases that can diminish the impact of communication.

Grammar

The set of structural rules governing the composition of clauses, phrases, and words in a language.

Slang/Jargon

Informal or specialized words (e.g., "emo," "cap," "simp") considered unprofessional in formal communication.

Homonyms

Words like "its/it’s" and "there/their/they’re" that sound alike but have different meanings and can be easily confused.

Inappropriate jokes

Unsuitable humor that can offend or alienate people in professional settings.

Informal contractions

Shortened word forms (e.g., "don't", "can't") that should be avoided as they detract from formal communication