Introduction to Problem Solving – Lecture Review

20 fill-in-the-blank flashcards covering definitions, process steps, and supporting skills from the lecture on problem solving.

Problem solving involves defining and determining the _ of a problem, identifying, prioritizing, and selecting solutions, and implementing a solution.

cause

Problem solving is a _ processing directed at achieving a goal where no solution method is obvious.

cognitive

According to Arc Team (2022), problem solving uses _ and research to find solutions while testing ideas.

theories

In the first step of the problem-solving process, you must _ the problem before anything else.

define

When defining the problem, you should differentiate _ from opinion.

fact

While generating alternatives, postpone _ alternatives initially.

evaluating

Seeking alternatives that may solve the problem is encouraged during the phase of the problem-solving process.

generating alternatives

Evaluating alternatives relative to a target _ ensures each option is measured against a clear benchmark.

standard

During evaluation, all alternatives should be assessed without _.

bias

A pilot test of the chosen alternative should be planned during the _ stage of the problem-solving process.

implementation

Problem solving can sometimes be an _ effort, occurring without conscious awareness.

unconscious

The capacity to recognize the emotions of oneself and others is known as _ Intelligence.

Emotional

Thinking outside the box to generate innovative solutions refers to _.

creativity

Communication and negotiation are important during when exploring potential solutions.

team work

Conducting a quick Google search is an example of applying _ skills in problem solving.

researching

Weighing pros and cons to balance uncertainty illustrates effective _ management.

risk

Problem solving requires making choices among alternatives, a process called .

decision making

Analyzing what worked and what didn’t in previous decisions is the step of _ on past problems.

reflecting

Learn different _ such as Root Cause Analysis, the 5 Whys, and SWOT to strengthen problem-solving abilities.

frameworks

A key reminder is that not every problem solving attempt is immediately _.

successful