Hostess Test 3

Our _____: We are _____ first and _____ to make a ______ _______.

guests, guest, strive, human connection

Our ______: We will provide _______ and ________ service to ______ memorable __________.

service, thoughtful, engaging, create, experiences

Our ______: We are _____ __ and drive by a variety of ____ _______, ______, and _______ product that we __________ _________.

product, proud of, high quality, soulful, artisanal, unconditionally guarantee

Our _______: We _______ provide our ______ with a _____, _____ and _______ atmosphere.

atmosphere, consistently, guests, social, lively, comfortable

Our _______: We ______ to our _______, are _______ to our _______, are a ______ for ______ _______.

community, contribute, community, responsible, neighbors, force, positive action

Our ______: We _____ the best and ______ our team to be ____, _________ and _____ _______ towards our common ____.

team, recruit, cultivate, fun, competitive, work together, goal

T/F Manager approval is required for parties of six or more.

F

What are our lost and found procedures?

All lost items brought to a manager immediately. Place valuables in the safe. Never acknowledge we have an item, instead say we currently have an item that fits the description. If credit card, you can say we have it. Take message if we don’t have what was lost.

List some other options instead of replying with “No problem”

of course, you’re welcome, my pleasure

What’s the difference between Visit Notes and Guest Notes on OpenTable?

Visit notes only apply to the current reservation; guest notes apply to every time the diner visits the restaurant.

List some ways to capture the guest when the restaurant is full

Offer an alternative, such as bar seating or standing, or other days or times we have availability. Also can recommend another Simms restaurant. Communicate effectively.

FEATURE 1

Market fruit parfait, whipped mint lebni, wildflower honey

FEATURE 2

cinnamon roll focaccia, brown butter icing, fried rosemary

FEATURE 3

Shakshuka, poached organic eggs, feta cheese

FEATURE 4

Greek donuts, meyer lemon, peach honey glaze