ABM 1 Topic 3: Management Roles

Act as symbolic leaders and represent the organization's authority and presence.

Figurehead

They perform ceremonial duties, such as attending important events, signing official documents, or welcoming important visitors.

Figurehead

This role helps maintain the organization's image and prestige.

Figurehead

Responsible for guiding and motivating their teams.

Leader

They set goals, provide guidance, delegate tasks, and support employees in achieving their objectives.

Leader

This role is crucial for creating a motivated and productive workforce.

Leader

Connect various individuals or groups within and outside the organization.

Liaison

They establish and nurture relationships, both formal and informal, to facilitate the flow of information and resources.

Liaison

They help ensure effective communication and cooperation across different parts of the organization.

Liaison

Act as monitors by constantly scanning their internal and external environments for relevant information.

Monitor

They gather data about market trends, competitor activities, employee performance, and other factors that may impact the organization.

Monitor

Monitoring helps managers make informed decisions.

Monitor

Share information obtained from their monitoring activities with their teams and other relevant stakeholders.

Disseminator

They ensure that employees have access to the information they need to perform their jobs effectively and stay informed about changes in the organization's external environment.

Disseminator

Communicate on behalf of the organization to external parties.

Spokesperson

They represent the organization's interests and convey its messages to the public, customers, suppliers, and other external stakeholders.

Spokesperson

Effective communication is vital for building and maintaining the organization's reputation.

Spokesperson

Act as entrepreneurs when they identify opportunities for innovation and improvement within the organization.

Entrepreneur

They initiate new projects, explore new markets, and seek ways to enhance the organization's competitiveness.

Entrepreneur

This role involves taking calculated risks and driving change.

Entrepreneur

Deal with conflicts, crises, and disruptions within the organization.

Disturbance Handler

They make decisions to address these issues, maintain order, and restore stability.

Disturbance Handler

This role requires quick thinking and problemsolving skills.

Disturbance Handler

Allocate resources such as budget, time, and personnel to different projects and tasks based on the organization's strategic priorities.

Resource Allocator

They must make decisions about resource allocation that align with the organization's goals and ensure optimal resource utilization.

Resource Allocator

Engage in discussions and negotiations both within and outside the organization.

Negotiator

They work to reach agreements, resolve conflicts, and make deals that benefit the organization.

Negotiator

Negotiation skills are essential for achieving mutually beneficial outcomes.

Negotiator

Managers ability to analyze a particular situation, identify new opportunities and resources, and decide on the best strategies and courses of action.

Conceptual Skills

Manager’s capacity to motivate, lead, and control the behavior of hos/her subordinates.

Human Skills

Manager should know how to effectively communicate, coordinate, and relate with his/her employees.

Human Skills

These are the specific competencies that a manager should have in relation to the type of task assigned to him/her.

Technical Skills

Related to the specialization of manager needed in a particular department, unit, or area where he/she is assigned.

Technical Skills