Key Themes in Health Communication for EMS Professionals

Interpersonal Relationships

Foundation for effective healthcare provider interactions.

Communication Competence

Ability to effectively exchange and process information.

Barriers to Communication

Obstacles hindering effective information exchange in healthcare.

Active Listening

Focused attention to understand patient information.

Nonverbal Communication

Messages conveyed without words, including body language.

Proxemics

Use of personal space in communication contexts.

Haptics

Communication through touch in healthcare settings.

Kinesics

Body movements that convey messages in interactions.

Artifacts

Personal accessories influencing communication perception.

Vocalics

Voice characteristics affecting message delivery.

Chronemics

Time's impact on communication effectiveness.

Personality Types

Different styles ranging from assertive to passive.

Gender Communication

Influence of gender stereotypes on interactions.

Narratives

Stories used to communicate patient experiences.

Listening vs. Talking

Balance between listening and guiding conversations.

Audience Analysis

Understanding audience factors for effective communication.

Stereotypes

Oversimplified beliefs affecting marginalized populations.

Health Literacy

Understanding health information, varies by age.

Emotional Responses

Patient emotions affecting communication effectiveness.

Low Literacy

Significant portion of adults struggle with reading.

Communication Styles

Variations in how individuals express themselves.

Acute vs. Chronic Care

Different focuses in patient care settings.

Feedback

Repeating information to confirm understanding.

Open-ended Questions

Questions that encourage detailed patient responses.

Cultural Respect

Acknowledging diverse backgrounds in healthcare interactions.

Trust Building

Developing rapport to facilitate information sharing.

Communication Breakdown

Failures in communication leading to serious consequences.

Empathic Listening

Understanding and sharing the feelings of patients.

Patient-Centered Care

Care focused on individual patient needs and preferences.