2: People in Business

communication/recruitment/training/motivation/organisational structures

Internal Communication

communication between 2 people within the same business

External Communication

communication between someone in a business with someone outside

communication channels

routes along which info may travel in a business

downward comm

from top of organisation to bottom (feedback)

upward comm

form bottom of organisation to top (performance reports)

horizontal comm

exchange of info between two people on the same level (team meetings)

formal comm

use of recognised channels when communicating (business letter)

informal comm

using non-approved channels (whatsapp,messages)

subordinates

people below you in the hierarchy

barriers in comm

• technological breakdown

• lack of clarity

• jargon-slang

• long chain of command

• inappropriate and inaccurate translations

improving communications

• better recruitment

• training

• technology

Induction training

training that introduces a new worker to organisation and how to do their job

on-the-job training

takes place in the workplace with a more experienced member of staff providing training

off-the-job training

happens away from the workplace

why should the business comply with law

• ensure staff know the risks involved in the workplace

• kept safe from injuries

• failure to comply- business could be sued for injury

benefits of training

• workers stay up to date

• workers become more skilled so workforce is more flexible

• employee job satisfaction and motivation increases so worker can take on new jobs and feel more connected to business

drawbacks to training

• high cost for some courses, equipment

• loss of output

• risk of leaving after all the training

• learning as you go may not be very useful

temporary working

employee is giving fixed-term contract and only have job for limited amount of time

benefits of temporary workers

business can hire more staff during busy periods without paying yearly salary 

seasonal working

if someone regularly has their job for particular times of year

casual employment

workers do not have guarantee of work from employer and can also turn down offers from employers