CAS 101N Spring 2025 Exam 3 Review - Interpersonal Communication

Flashcards based on Interpersonal Communication lecture notes for CAS 101N Spring 2025 Exam 3 review, covering topics from primary vs. secondary goals to conflict strategies and styles.

What are primary goals in communication?

The main objective a person is trying to achieve in a given moment of communication; only one thing.

What are secondary goals in communication?

Goals that constrain what you want to do, including identity goals, resource goals, relational goals, and arousal management goals.

Define strategic plans in the context of communication.

A long-term, abstract understanding of what we are trying to accomplish in communication.

Define tactical plans in the context of communication.

A short-term, more detailed expression of how we are trying to accomplish a larger communication goal.

What are some benefits of weak-tie relationships?

Objective information, new perspectives, reduced risk of seeking support, and reduced obligation to reciprocate.

List the bases of attraction.

Proximity, attractiveness (physical, social, task), and similarity in communication skills.

What is the matching hypothesis in attraction?

People are more likely to succeed in a relationship with someone who is similarly socially desirable, especially in terms of physical attraction.

What are the layers of the onion model in Social Penetration Theory?

Public, personality, and core levels.

What are the breadth and depth in Social Penetration Theory?

Breadth is the variety of topics shared, and depth is the extent to which shared information is personal or private.

What is rhetoric?

The human use of verbal and nonverbal symbols to make meaning about the world and experience that has intended and unintended effects on ourselves and others.

According to Aristotle, what is rhetoric?

The art of discovering all the available means of persuasion in a given situation.

What are Cicero's three goals of public speaking?

To instruct, to please, and to win over.

What are Aristotle's artistic proofs?

Ethos, pathos, and logos.

What are the dimensions of credibility?

Competence, character, composure, extroversion, sociability.

What are the five canons of rhetoric?

Invention, arrangement, style, memory, and delivery.

Name the types of rhetoric.

Epideictic, deliberative, and forensic.

What are the elements of the dramatic pentad?

Act, scene, agent, agency, and purpose.

What are the steps in the guilt-redemption cycle?

Order, guilt, purification, redemption, and renewed order.

What are the two ways to cleanse guilt in the Guilt-Redemption Cycle?

Self-blame (mortification) and victimage (scapegoating).

What is rhetorical criticism?

The systematic analysis of the rhetorical elements of symbol use to understand the immediate and potential consequences of that symbol use.

What are the steps in rhetorical criticism?

Definition, classification, analysis, interpretation, evaluation.

What are the components of a rhetorical situation?

Exigence, audience, and constraints.

Define Hegemony.

The actions of control and experience of domination through which individuals and groups maintain their influence and dominant position often with the acceptance or participation of those who are oppressed.

Define Ideology.

Critical studies that consider the major or mythic belief systems of a society or group (Christianity, Democracy, Islam, communism, liberalism, conservatism, free markets, etc.).

What are Institutions?

Critical studies that focus on institutions consider how the physical constitution and interests of institutions operate (Mass media, political parties, medicine, science, education, etc.).

Define Culture.

Critical studies that consider the values and cultural habits of a society/group – social norms, normal/abnormal, communication practices, how language is used to define meaning and reality.

What did Stuart Hall study, and what did he believe?

He studied how the media establishes support for certain issues and believed words don’t contain meaning; people get their meaning through culture.

List the levels of conflict.

Problematic behavior, relationship roles, and undesirable traits.

What are the components of conflict?

Disagreement, negative emotions, and interference.

What are the conflict goals?

Instrumental, relational, self-identity, other-identity, and process goals.

List the conflict strategies.

Distributive, integrative, and avoidant.

What are the conflict styles?

Dominating, integrating, obliging, avoiding, and compromising.

Describe the dominating conflict style.

Confronting a problem, competing with partner, want to win, do not care about partner. (High concern for self, low concern for others).

Describe the integrating conflict style.

Satisfying both peoples goals, good, open, honest, good solution for both people. (High concern for self, high concern for others).

Describe the obliging conflict style.

Give into partner, care more about the good of the relationship than fighting about a conflict, give other person what they want. (Low concern for self, high concern for others).

Describe the avoiding conflict style.

Limit attention to anything, don’t like fighting/conflict, protect self by withdrawing. (Low concern for self, low concern for others).

Describe the compromising conflict style.

Find common ground, each person gets some of what they want but no one is in a perfect situation, might be unsatisfactory to some people. (Right in the middle).